Marina

Reviews of Duke of Buckingham

3 out of 5
Duke of Buckingham
119 The High Street, Portsmouth, England

Reviews

8.0

Very good

Rating 10 - Excellent. 264 out of 791 reviews" "
Rating 8 - Good. 354 out of 791 reviews" "
Rating 6 - Okay. 100 out of 791 reviews" "
Rating 4 - Poor. 38 out of 791 reviews" "
Rating 2 - Terrible. 35 out of 791 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gurmeet

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alex on 23 Feb 2024
Thank you for leaving us a positive review.

6/10 Okay

Olivia

Travelled with partner
Liked: Staff & service
Easy to get around Portsmouth and decent bed for the night
Stayed 1 night in Dec 2023
Response from Alex on 12 Jan 2024
Thank you for taking the time to leave us your feedback.

6/10 Okay

Paul

Travelled with family
Liked: Staff & service
Disliked: Amenities
friendly but basic but more than adequate great location
Stayed 1 night in Dec 2023
Response from Alex on 12 Jan 2024
Thank you for taking the time to leave us your feedback.

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and comfy. A bit loud.
We had a room in the cottage behind the hotel itself and it was a lovely room. Bed was comfy and the room was spacious. It was nice to he within walking distance of so many sites. It's by no fault of the hotel, but the people who stayed below us came home drunk at 1a and were really loud - keeping my husband and me up when we had a bit of an early morning.
Stayed 1 night in Dec 2023
Response from Alex on 27 Dec 2023
Thank you for taking the time to leave us a positive review. We are sorry that you were disturbed by other guests during your stay.

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alex on 14 Dec 2023
Thank you for leaving us such a fantastic review!

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alex on 15 Dec 2023
Thank you for leaving us such an outstanding review, we are pleased that you enjoyed your stay.

10/10 Excellent

Mudassar

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Alex on 10 Dec 2023
Thank you for leaving us a positive review.

8/10 Good

Steve

Business traveller
Quite cold on arrival,took until the morning to warm the room, noisy neighbour till after 12 but otherwise fine, solo traveller away for work & an excellent price so I would still stay again.
Stayed 1 night in Nov 2023
Response from Alex on 30 Nov 2023
Thank you for taking the time to leave us a review.

6/10 Okay

GARY

Liked: Cleanliness
Tiny room and paper thin walls, so could hear everything that was going on the next room, e.g., was woken up at 5am by someone being sick. Unlikely that I would stay again.
Stayed 1 night in Nov 2023
Response from Alex on 14 Nov 2023
Thank you for taking the time to leave us a review.

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alex on 30 Oct 2023
Thank you for leaving us a positive review.

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Alex on 27 Oct 2023
Thank you for leaving us a positive review.

2/10 Terrible

Gearoid

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend anyone looking to stay in Portsmouth to look elsewhere. The room we where placed in was situated at the back of a restaurant that is not affiliated with the hotel. You have the luxury each morning of the listening to the bin men and/or restaurant workers emptying the rubbish right outside your front door. You also have the pleasure of having two parking spaces right on your doorstep. During our eventful stay, we had 2 random cars parked outside our door and often heard them coming and going in the early hours of the morning. Each night, you can also hear people walking up and down the alleyway as there is ZERO soundproofing in the unit. By reading other reviews, I'm not the first person to have an issue with this. The hotel tried justifying calling this a "room" by saying its beside a cottage that is associated with the hotel. So basically, they placed a bed in the garden shed of that cottage and called it a hotel room. Along with it being a tiny converted shed, there is little to no natural light that enters the room, and there is an smell in that room that comes from the radiator. The genius who designed the room decided to place a clothes hanger right above the radiator, making sure the smell sticks to any clothes or jackets you have to hang there (we had to dry clean two jackets to get rid of the smell as a result). Left a review on Google in case you want to read the full story.
Response from Alex on 26 Oct 2023
Dear Gearoid,We are sorry that you were disappointed with your stay. The Italian restaurant that you refer to is part of the same building as the hotel and is all connected with the rooms to the rear of the main building. You spent 2 and a half days in the room without complaint and then came to reception at 9pm on a Wednesday evening demanding a full refund. As was explained to you at the time, and in subsequent correspondence, we would have been more than happy to move you into a different room in the main building but you refused. Likewise, as was explained, this would not have altered the size of the room that you booked, the dimensions of which are stated on Expedia where you made the booking, which is what your major complaint was about. We are sorry that we were not able to meet your expectations but we are pleased that you enjoyed the remainder of your stay in the Travelodge :)

10/10 Excellent

KD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Pompey stay
Lovely hotel for the price, was very clean and comfortable. Parking was difficult to discern at first but was explained as soon as I got in
Stayed 1 night in Oct 2023
Response from Alex on 24 Oct 2023
Thank you for leaving us such an outstanding review! We are glad that you enjoyed your stay and we hope to welcome you back again.

6/10 Okay

IAN

Travelled with family
Liked: Cleanliness, staff & service
On arrival at the property I was extremely disappointed at my choice, particularly after the issues I experience arriving there from Portsmouth & Southsea station, since it seemed far more “low rent” than suggested by the photographs. However, the property was warm & within east access of all the local amenities my son & I wished to access.
Stayed 2 nights in Oct 2023
Response from Alex on 23 Oct 2023
Thank you for taking the time to leave us a review, your feedback is appreciated.

6/10 Okay

Gregory

Liked: Staff & service
Disliked: Cleanliness
Convenient for heart of Portsmouth & sites. Was awoken by a fire alarm 6.15am with no obvious cause. Possibly the 'shared' shower produced steam tgat set the alarm off.
Stayed 1 night in Oct 2023
Response from Kasia on 18 Oct 2023
Thank you for taking the time to leave us a review, we are sorry that you were disturbed by the early morning alarm. It was actually obvious cause as someone from our guest broke the glass in one of the fire alarm points. We are sorry but we are not able to control guests behaviour.

10/10 Excellent

T

Stayed 1 night in Oct 2023
Response from Alex on 30 Oct 2023
Thank you for leaving us such a positive review.

8/10 Good

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The venue was perfect for our stay. We had been to a wedding at The Square Tower and being within walking distance of a place to sleep was perfect. Parking was easy and the hotel have parking reserved signs for your car so you dont have to pay at the meter. The room was clean and tidy, the bed was comfy. The bathroom was small but clean towels and hot water so we were happy. All in all, a very happy and comfortably stay. We would stay there again.
Stayed 1 night in Oct 2023
Response from Alex on 23 Oct 2023
Thank you for taking the time to leave us such a detailed review. We are pleased that you enjoyed your stay and we hope to welcome you back again.

2/10 Terrible

suzanne

Stayed 1 night in Sep 2023
Response from Alex on 1 Oct 2023
We are sorry that you were disappointed with your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 1 night stopover
Great, well priced option for a quick stopover. Quite noisy upstairs
Stayed 1 night in Sep 2023
Response from Alex on 30 Sept 2023
Thank you for leaving us a positive room, we are pleased that you enjoyed your stay.

10/10 Excellent

Ben

Stayed 2 nights in Sep 2023
Response from Alex on 26 Sept 2023
Thank you for taking the time to leave us such an outstanding review, we are glad that you enjoyed your stay!

10/10 Excellent

Mireille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Alex on 26 Sept 2023
Thank you for taking the time to leave us such an outstanding review, we are glad that you enjoyed your stay!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Alex on 26 Sept 2023
Thank you for leaving us such a positive review!

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for shopping 10min walk to G.quey. Quiet area. Everything you need plus some suprising extras (hair dryer, iron fan next door to Italian resturant and opposite Chinese take away.)Very friendly staff nothing to much trouble. Would happily stay again.
Stayed 1 night in Sep 2023
Response from Alex on 16 Sept 2023
Thank you for leaving us such an outstanding review! We are glad that you enjoyed your stay and we hope to welcome you back again.

2/10 Terrible

Steve

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Really noisy and have started charging for car parking since last visit. Noisy from room above with creaky floor, noisy from road and noisy from adjoining shared bathroom. Tiny room and won’t stay again
Stayed 1 night in Sep 2023
Response from Alex on 14 Sept 2023
We are sorry that everything was noisy. Unfortunately, operating a budget hotel in the city centre tends to be a noisy experience. Next time we would recommend staying somewhere outside of the city centre where it will less noisy for you.

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Quiet area. Easy parking. Clean. Friendly.
Stayed 1 night in Sep 2023
Response from Alex on 16 Sept 2023
Thank you for leaving us such an outstanding review!

4/10 Poor

Owen

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Convenient and friendly but needs attention
The service staff were excellent and very accommodating. The room in the joining cottage unfortunately was a little tired and the adjoining bathroom had no head room (you had to sit in the bath to use the shower) because of the sloping eve and it smelled of damp.
Stayed 1 night in Sep 2023
Response from Alex on 4 Sept 2023
Thank you for taking the time to leave us a review, we are sorry that you were disappointed with your stay.

8/10 Good

Emma

Stayed 2 nights in Aug 2023
Response from Alex on 3 Sept 2023
Thank you for leaving us a positive review, we are pleased that you enjoyed your stay.

4/10 Poor

Debbie

Travelled with family
Disliked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Alex on 26 Aug 2023
Thank you for your review, we are sorry that you were disappointed with your stay.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Good location
The room I stayed in was a garage that had been converted into a room. There was cars and van parked outside the entrance to the room. The room itself is ok, but could do with a deep clean. In the bathroom it looked like poo particles splashed on the tiles next to the toilet. The lady at reception was very helpful and apologetic. She came herself to clean it. The walls around the kettle area had what looked like tea and coffee splashed on them. The bed was comfortable and had a good night sleep. The hotel is based in a good location and easy walking distance to all attractions.
Stayed 3 nights in Aug 2023
Response from Alex on 26 Aug 2023
Thank you for taking the time to leave us such a detailed review, your feedback is appreciated.

2/10 Terrible

keilly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Alex on 12 Aug 2023
We are sorry that you were disappointed with your stay. However we are a bit confused as to why you decided to extend your original booking if you thought that it was "terrible".

10/10 Excellent

Suliman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Alex on 8 Aug 2023
Thank you for leaving us such a fantastic review, we are glad that you enjoyed your stay.

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Small room
Room was small, bathroom smaller, but just a place to sleep
Stayed 5 nights in Jul 2023
Response from Alex on 7 Aug 2023
Thank you for taking the time to leave us your feedback.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
It’s quiet and on a street that is fairly close to the historic docks.
Stayed 1 night in Jul 2023
Response from Alex on 2 Aug 2023
Thank you for taking the time to leave us a positive review, we are glad that you enjoyed your stay.

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Portsmouth Historic Dockyard and dining/shopping. Older building- stairs a bit tighter than most but very nicely kept.
Stayed 1 night in Jul 2023
Response from Alex on 30 Jul 2023
Thank you for taking the time to leave us a review, your feedback is appreciated.

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Gun wharf, rooms were quite small but perfectly adequate. Would recommend and would definitely stay again
Stayed 1 night in Jul 2023
Response from Alex on 30 Jul 2023
Thank you for taking the time to leave us such a positive review. We are glad that you enjoyed your stay and we hope to welcome you back again.

6/10 Okay

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Good location, comfortable bed, free wifi. But room hardly bigger than the bed (could only half open the wc door), carpet dirty, door handle loose, tv service over wifi kept hanging. The Receptionist was friendly and helpful.
Stayed 4 nights in Jul 2023
Response from Alex on 27 Jul 2023
Thank you for taking the time to leave us your feedback.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Alex on 22 Jul 2023
Thank you for leaving us a positive review, we are pleased that you enjoyed your stay.

8/10 Good

Muneera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Alex on 15 Jul 2023
Thank you for your review.

10/10 Excellent

CLIVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great location, easy check in , great value
Stayed 2 nights in Jul 2023
Response from Alex on 12 Jul 2023
Thank you for leaving us such a positive review, we are glad that you enjoyed your stay.

8/10 Good

Abiodun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 2 nights in Jul 2023
Response from Alex on 6 Jul 2023
Thank you for taking the time to leave us a positive review, we are glad that you enjoyed your stay.

10/10 Excellent

Randy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Alex on 5 Jul 2023
Thank you for leaving us such an outstanding review! We are pleased that you enjoyed your stay.

4/10 Poor

andrew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No way to block the light into the room..
Skylight you couldn't block light from, light in hall shines into room second photo. No aircon. Single wooden stairs to access with window exit not possible, I wouldn't rate your odds if you awake to a serious fire downstairs. Check-in has limited manned hours I think you have to call outside of these. Sound proofing highly lacking and room locks very iffy
Stayed 1 night in Jun 2023
Response from Alex on 3 Jul 2023
Thank you for taking the time to leave us such a detailed review, we are sorry that you were underwhelmed with your stay.

8/10 Good

G A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Alex on 3 Jul 2023
Thank you for leaving us a review.

10/10 Excellent

J

Stayed 1 night in Jun 2023
Response from Alex on 1 Jul 2023
Thank you for leaving us such a terrific review! We are glad that you enjoyed your stay.

10/10 Excellent

Graham

Stayed 3 nights in Jun 2023
Response from Alex on 22 Jul 2023
Thank you for leaving us such a fantastic review!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little place to stay 10 minutes walk to just about everything plus the price was great aswell .room was clean and tidy .
Stayed 1 night in Jun 2023
Response from Alex on 27 Jun 2023
Thank you for leaving us such a magnificent review! We are pleased that you enjoyed your stay and we hope to see you again in the near future.

8/10 Good

VENUS

Stayed 1 night in Jun 2023
Response from Alex on 24 Jun 2023
Thank you for taking the time to leave us a positive review, we are glad that you enjoyed your stay.

8/10 Good

Danny

Stayed 5 nights in Jun 2023
Response from Alex on 5 Jul 2023
Thank you for your review.

2/10 Terrible

STEPHEN

Stayed 1 night in Jun 2023
Response from Alex on 13 Jun 2023
We are sorry that you were disappointed with your stay.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location. However tiny room. no functional chair or table for a laptop.
Stayed 2 nights in Jun 2023
Response from Alex on 9 Jun 2023
We are sorry that you were disappointed with your stay. Unfortunately the single room that you stayed in is the only room that we have that does not contain a desk and desk chair.