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Reviews of Comfort Inn & Suites Dover-Portsmouth

2.5 out of 5
Comfort Inn & Suites Dover-Portsmouth
10 Hotel Dr, (route 9 & 108), Dover, NH

Reviews

8.6

Excellent

Rating 10 - Excellent. 368 out of 722 reviews" "
Rating 8 - Good. 239 out of 722 reviews" "
Rating 6 - Okay. 63 out of 722 reviews" "
Rating 4 - Poor. 32 out of 722 reviews" "
Rating 2 - Terrible. 20 out of 722 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Gemma

Liked: Staff & service, amenities, property conditions & facilities
Slight issue with cleanliness but all else ok. Beds are slightly stiff
Stayed 1 night in Apr 2024
Response from Sarah on 9 Apr 2024
Thank you for taking the time to leave a review of your recent stay.

10/10 Excellent

jeanne

Travelled with family
Liked: Cleanliness, amenities
Very clean and friendly staff
Stayed 2 nights in Feb 2024
Response from Sarah on 4 Mar 2024
Thank you for taking the time to leave a review of your recent stay. Thank you so much for making note of our friendly staff. We look forward to seeing you in the future!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. No hot tub.
Stayed 2 nights in Feb 2024
Response from Sarah on 4 Mar 2024
Thank you for taking the time to leave a review of your recent stay and commenting about our staff. We look forward to seeing you in the future.

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and cozy stay.
Stayed 1 night in Feb 2024
Response from Sarah on 26 Feb 2024
Thank you for taking the time to leave a review of your recent stay. I am glad to hear your had an enjoyable time while staying with us and we look forward to seeing you again in the future.

10/10 Excellent

Maryellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always accommodating. Hotel is clean, but concentration to detail could happen. Soap dish wasn’t clean, toilet could be cleaner. Other than that, it’s great. Quick check in!
Stayed 1 night in Feb 2024
Response from Sarah on 19 Feb 2024
Thank you for taking the time to leave a review of your recent stay. I will be sure to speak with housekeeping about those missed cleaning issues. We look forward to seeing you in the future.

6/10 Okay

kristina

Stayed 1 night in Jan 2024
Response from Sarah on 17 Jan 2024
Thank you for taking the time to leave a review of your recent stay. We look forward to seeing you in the future.

10/10 Excellent

Kwaku

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 3 nights in Jan 2024
Response from Pam P on 16 Jan 2024
We are happy that you had a great stay. Thank you.

8/10 Good

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Pam P on 16 Jan 2024
Thank you for taking the time to leave your feedback

10/10 Excellent

Pat

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Sarah on 2 Jan 2024
Thank you for taking the time to leave a review of your recent stay. We are glad you enjoyed your stay and we look forward to seeing you in the future.

6/10 Okay

Toni

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Nasty cigarette smell
Stench of stale cigarette smell in the room. Had to purchase cleaning supplies to make it bearable. The smell got to all our clothing and all items needing to be washed on returning home. The entire hotel had a "smell" that was noticeable as soon as you walk into the lobby.
Stayed 5 nights in Dec 2023
Response from Sarah on 2 Jan 2024
Thank you for taking the time to leave a review and making me aware of the smells you encountered while you were here. I did try to reach out to you while you were in house but I did not hear back. We will be working hard to resolve this issue for future guests.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 1 night in Dec 2023
Response from Sarah on 29 Dec 2023
Thank you so much for taking the time to leave a review of your recent stay. We are glad you enjoyed yourself and we look forward to seeing you in the future.

8/10 Good

Donal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The right price for a room in a convenient location.
Stayed 2 nights in Dec 2023
Response from Sarah on 26 Dec 2023
Thank you for taking the time to leave a review of your recent stay. We look forward to seeing you again in the future.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite rooms
Stayed 2 nights in Dec 2023
Response from Sarah on 2 Jan 2024
Thank you for taking the time to leave a review of your recent stay. We are glad you enjoyed your visit and we look forward to seeing you again in the future.

8/10 Good

Joanne

Stayed 2 nights in Dec 2023
Response from Sarah on 19 Dec 2023
Thank you for taking the time to leave a review of your recent stay. We look forward to seeing you in the future.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Dec 2023
Response from Sarah on 19 Dec 2023
Thank you for taking the time to leave a review of your recent stay. We look forward to seeing you in the future.

10/10 Excellent

William H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sarah on 5 Dec 2023
Thank you so much for taking the time to leave a review of your stay with us. We are glad you enjoyed your time here and we look forward to seeing you in the future.

4/10 Poor

Jaime

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
The area was great restaurants stores etc was close the hotel looked clean and ok inside until I needed to do my laundry the laundry room wasbt to clean then my room looked ok till around 11:30pm when I caught a roach in a cup and brought it down to the office
Stayed 1 night in Nov 2023
Response from Sarah on 30 Nov 2023
Thank you for taking the time to leave a review. I apologize that the situation was not taken care of that night or the next morning at check out.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean. Acess to the property was good. Staff was pleasant. The bed was not that comfortable. Made my back hurt. Matress could be firmer. Have had better beds at other hotels. Would however recommend the property to others.
Stayed 4 nights in Nov 2023
Response from Sarah on 28 Nov 2023
Thank you for taking the time to leave a review of your recent stay with us. I apologize for the quality of mattress, we are working hard to renovate many parts of our hotel. We look forward to seeing you again in the future.

10/10 Excellent

steve

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location and very clean and great breakfast
Stayed 1 night in Nov 2023
Response from Sarah on 28 Nov 2023
Thank you so much for taking the time to leave a review of your recent stay. We are glad you enjoyed your stay and look forward to seeing you in the future.

10/10 Excellent

Amy

Stayed 1 night in Nov 2023
Response from Sarah on 19 Dec 2023
Thank you for taking the time to leave a review of your recent stay. We look forward to seeing you in the future.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sarah on 22 Nov 2023
Thank you for taking the time to leave a review of your recent stay. We hope to see you again in the future.

10/10 Excellent

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
can walk to restaurants.
Stayed 1 night in Oct 2023
Response from Sarah on 15 Nov 2023
Thank you for taking the time to leave a review of your recent stay with us. We look forward to hosting you again in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sarah on 13 Nov 2023
Thank you for taking the time to leave a review of your recent stay with us. We are glad you enjoyed your stay and we look forward to seeing you in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for access to main roads
Stayed 1 night in Nov 2023
Response from Sarah on 13 Nov 2023
Thank you for taking the time to leave a review of your recent stay. We look forward to seeing you in the future.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Great breakfast! Directions to hotel were a little confusing. The elevator door alarm was annoying, but generally, we would recommend!
Stayed 6 nights in Oct 2023
Response from Sarah on 9 Nov 2023
Thank you for taking the time to leave a review of your recent stay with us. We are glad you enjoyed your time here.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed
This room was for my father, who was in from out of town. He was very disappointed with the stay, and that had a lot to deal with the overall cleanliness of the facility. He was also upset that a maid never came to clean his room as well. Not the best place for an elderly individual traveling alone.
Stayed 5 nights in Oct 2023
Response from Sarah on 24 Oct 2023
I am sorry your father experienced this while staying with us. It is explained at check in that we do not do daily housekeeping and all the guest needs to do is request housekeeping before 10am the day they would like the service. I again am sorry for failing to meet expectations on your fathers recent stay.

10/10 Excellent

Helena Kavanagh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sarah on 15 Oct 2023
Thank you so much for taking the time to leave a review of your recent stay. I am glad you enjoyed your time with us.

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room on fists floor had windows with broken locks & window would not stay closed . When Reported to rob the guy at front desk he suddenly got very nasty & wanted to give me a scotch tape to hold windows closed . Which didn’t work.. I stayed here last year & staff was way Freindlier aswell.
Stayed 2 nights in Oct 2023
Response from Sarah on 9 Oct 2023
Thank you for taking the time to let me know about the problems you faced on your stay. I don't have an employee named Rob but I will look into this further and address the situation with the correct employee. Thank you and have a great day.

10/10 Excellent

jesse

Stayed 2 nights in Sep 2023
Response from Sarah on 31 Oct 2023
Thank you so much for taking the time to leave a review. We are glad to hear you had a great stay.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sarah on 2 Oct 2023
Thank you so much for taking the time to leave a review of your stay. We look forward to seeing you in the future.

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sarah on 2 Oct 2023
Thank you for taking the time to leave a review of your stay.

8/10 Good

Brian

Travelled with family
Liked: Staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Sep 2023
Response from Sarah on 28 Sept 2023
Thank you so much for taking the time to leave a review of your recent stay. We look forward to seeing you in the future.

6/10 Okay

Brian

Travelled with family
improve the breakfast offering.
Stayed 1 night in Sep 2023
Response from Sarah on 25 Sept 2023
Thank you for taking the time to leave a review of your recent stay.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location for golfing. As a smoker, i went out the back and the smoking area and conditions could be better. Maybe a covered table.
Stayed 3 nights in Sep 2023
Response from Sarah on 18 Sept 2023
Thank you for taking the time to leave a review of your stay with us. I am working on figuring out some sort of cover for that area, especially for those days when it is raining.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sarah on 15 Sept 2023
Thank you so much for taking the time to leave a great review of your recent stay. We look forward to seeing you again soon.

10/10 Excellent

Shannon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and a perfect stop for our family, rooms were clean and spacious and staff was helpful and always available. Breakfast was good. Would stay again.
Stayed 3 nights in Sep 2023
Response from Front office manager on 11 Sept 2023
Thank you for such a positive review. So very happy to hear you enjoyed our breakfast. We do hope to have you stay with us again.

10/10 Excellent

chuck

Stayed 2 nights in Sep 2023
Response from Sarah on 25 Sept 2023
Thank you for taking the time to leave a review of your recent stay.

8/10 Good

Gena

Liked: Cleanliness
Didnt like the collection of workers sitting out by the cars drinking alcohol.
Stayed 1 night in Aug 2023
Response from Sarah on 31 Aug 2023
Thank you for taking the time to leave a review of your recent stay.

10/10 Excellent

Beth A

Travelled with family
Good stay, we were in the hotel very little
Stayed 2 nights in Aug 2023
Response from Dee on 26 Aug 2023
Thank you for taking the time to leave a review of your recent stay. We are glad you enjoyed your stay and look forward to seeing you in the future.

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Aug 2023
Response from Sarah on 23 Aug 2023
Thank you, Erika! I am glad you enjoyed your stay! We look forward to seeing you in the future.

6/10 Okay

Beth

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from Sarah on 22 Aug 2023
Thank you for taking the time to leave a review of your recent stay.

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Sarah on 22 Aug 2023
Thank you for taking the time to leave a review of your recent stay with us.

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Dee on 20 Aug 2023
Thank you for taking the time to share your feedback about your recent stay. We truly appreciate your input as it helps us to continuously improve our services and enhance the experiences of our guests.We're glad to see that your overall experience was positive, even though there might have been a few aspects that didn't meet your full satisfaction. If you have any specific comments or suggestions on how we can elevate your experience to a 10/10 level in the future, we'd be more than happy to hear them.Once again, thank you for choosing. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay in the future.

10/10 Excellent

CAROL B

Liked: Cleanliness, staff & service, property conditions & facilities
Convient to locations we needed to
Stayed 2 nights in Aug 2023
Response from Sarah on 21 Aug 2023
Thank you for taking the time to leave a review of your recent stay. We hope to see you again in the future.

6/10 Okay

Jill

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is in the process of being renovated. The hotel rooms were renovated nicely however, the lobby is in major disrepair, and elevator wasn't working properly. Great location to Burlington International Airport but I was a little nervous about the neighborhood being safe.
Stayed 1 night in Aug 2023
Response from Sarah on 18 Aug 2023
Thank you for taking the time to leave a review of your recent stay. I think you might have written a review for another hotel, as we are not currently under renovation and are about 3 hours and 15 minutes from Burlington International Airport.

2/10 Terrible

Melanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, bed had hair and body fluid on it. Manager was not on site and they did not have another room available. Had to wait for the next day to get a refund but in the meantime I had to go to another hotel and pay for another room somewhere else.
Stayed 1 night in Aug 2023
Response from Sarah on 31 Aug 2023
Thank you for leaving a review.

10/10 Excellent

Sylvia A

Stayed 1 night in Aug 2023
Response from Sarah on 2 Sept 2023
Thank you for taking the time to leave a review of your recent stay. We are glad you enjoyed our hotel.

10/10 Excellent

Justin

Stayed 1 night in Aug 2023
Response from Sarah on 31 Aug 2023
Thank you for taking the time to leave a review of your recent stay with us.

8/10 Good

Dimitrios

Stayed 3 nights in Jul 2023
Response from Sarah on 28 Aug 2023
Thank you for taking the time to leave a review of your recent stay.

6/10 Okay

Angela

Travelled with family
Stayed 2 nights in Aug 2023
Response from Sarah on 9 Aug 2023
Thank you for taking the time to leave a review of your recent stay.