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Reviews of Pestana Colombos Premium Club All Inclusive

5 out of 5
Pestana Colombos Premium Club All Inclusive
Estrada Regional 120, Sitio do Campo de Baixo, Porto Santo, Madeira

Reviews

7.0

Good

Rating 10 - Excellent. 3 out of 16 reviews" "
Rating 8 - Good. 7 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 2 out of 16 reviews" "
Rating 2 - Terrible. 2 out of 16 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Andrew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 10 nights in Sep 2023

8/10 Good

João Pedro

Stayed 7 nights in Sep 2022

6/10 Okay

Derrick

Liked: Staff & service
A lot of deficiencies for a 5* Hotel
Stayed 2 nights in Aug 2022

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service
The flat wasn’t clean properly and the shower was block
Stayed 2 nights in Jul 2022
Response from . on 19 Aug 2022
Dear Mr Mario, Thank you for taking the time to give us your opinion on your recent stay. Your opinion is essential for us to improve how we work.We would like to apologize for not meeting your expectations with your accommodation. We have taken immediate action. We are working together with the housekeeping and maintenance teams to amplify the standard controls each accommodation is subjected to before the Guests' arrival, to prevent such inconveniences from happening in the future.We hope that you will give us another opportunity to host you and rebuild your trust in the future. It was a real pleasure for us to have you as our Guest at Pestana Colombos Premium Club All Inclusive.Kind regards, Pestana Colombos Team

8/10 Good

Ricardo, Santa Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice. The rooms are actually very nice. Front desk is helpful, though there are a few oddities, like requiring the guest to provide his email confirming the reservation, regardless of the fact they have your info and you have your ID. Helping with a lot of luggage —they did— seemed to be the exception, not an obvious thing to the staff. Food: great breakfast, so and so lunch and dinner. The special dinner restaurant in the twin hotel next door was actually not great at all. The room was great and the general conditions of the hotel were good. What seemed lacking was that often you would go to a public bathroom and there would be no soap, and it's weird that in a 5-star hotel housekeeping seemed intent in leaving one toilet paper roll per day for two adults, a toddler and a baby. So, improve checks for soap everywhere, and tell your housekeeping they should actually provide necessary items, and things will be great. So easy!
Stayed 3 nights in Jun 2022
Response from . on 28 Jun 2022
Dear Mr Ricardo, On behalf of our entire team at Pestana Colombos, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Colombos. Best regards, Pestana Colombos Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall excellent hotel for a short break - especially the room we had was very spacious and modern. Only improvements would be: - the sunbeds on the beach: there are not enough of them and they are expensive - all a-la-carte restaurants have an extra charge: at least some of them should be free, just like in other all-inclusive properties we have stayed at

8/10 Good

Brian, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, fantastic beach
Re directed flight into Porto Santo from Funchal due to high winds, staff couldnt have been more helpful, superior hotel room fantastic, beach wonderful, hotel facilities very good, however all inclusive food not great...

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

JJ

Liked: Cleanliness
Disliked: Staff & service
Nice Try
This hotel claims to be a 5 star, all inclusive resort. At the end of our stay, I got to sit down the regional manager and ask the manager 2 questions: 1) What do you think "5 star" means? 2) What do you think "all inclusive" means?

6/10 Okay

Catia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Apesar de ter um design e um jardim lindíssimo, o nosso quarto não estava dignamente higienizado, o cheiro a tecidos sem manutenção, a madeiras não higienizadas e a materiais não arejados era demasiado notório. Os colchões apresentavam as molas salientes e perderam a robustez. Tenho pena, pois, tinha tudo para ser agradável, mas ter de dormir sempre em cima do edredon e no limite da cama por ser a zona menos marcada, não foi agradável. Fiz uso de desinfectantes e velas de cheiro, mas ainda assim, foram 4 noites desconfortáveis. Os funcionários do restaurante, eram enternecedores. Eram exímios na rapidez e na gentileza, mesmo na azáfama, no cansaço e após a quantidade de horas que tinham de trabalho.
Stayed 4 nights in Oct 2023

8/10 Good

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom
Agradável
Stayed 3 nights in Jun 2022
Response from . on 28 Jun 2022
Cara Sra. Mariana, Em nome de toda a equipa do Pestana Colombos, gostaríamos de agradecer-lhe pelo seu feedback positivo. Folgamos em saber que correspondemos às suas expetativas. Foi um verdadeiro prazer tê-la como hóspede e esperamos voltar a recebê-la em breve no Pestana Colombos. Cordialmente, A Equipa do Pestana Ilha Dourada

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrendous hotel, very bad service. Not 5 star
This is not a 5 star hotel. Not in service, atmosphere or in any way. The hotel is crowded with noisy children and shouting parents. It is impossible to use the pools. Guests have to wait in line for ALL MEALS. Service is horrendous. Guests have to pay for beach chairs. There are no amenities in the rooms except for shampoo and showergel. If you complain the hotel manager leaves you the leftovers from breakfast at your room! We do not recommend this hotel to anyone.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Sep 2017

10/10 Excellent

FERNANDO, MELÇAÇO-VIANA DO CASTELO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente
TUDO EXCELENTE

4/10 Poor

ALAIN, PARIS

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Restauration catastrophique
Très mauvaises impressions: Les repas se composent en majorité de congelés, de boites de conserve et de nourriture pour enfants (croquettes, poissons panés congelés, pâtes avec sauces en boîte, hamburgers et sandwich). La pâtisserie est infecte ( "gâteau" en Jelly..) au point de finir le repas par une banane. La plage est aménagée avec 30 mini-paillotes payantes ! . L'hôtel est très bruyant et non insonorisé (impossible de dormir avant 1h.du matin). Le service des chambre est incomplet tant au niveau du remplacement des serviettes et papier toilette que du lavage des sols. Le service au bar est désagréable et avec des queues pour se faire servir. Il s'agit en fait d'un hôtel 2*pour les repas ou 3* pour le reste (normes françaises)