Dear Mr. Esteban, Thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are very delighted to hear that your experience at our beloved 18th century Palace was memorable and that you also appreciated our location and the service provided by our attentive staff. Concerning the less positive issue, our heartfelt apologies for the inconvenience with the Air- conditioning. Our team moved all efforts to fix this unusual situation in a useful time. It was a huge pleasure to have as our guest. We are looking forward to welcome you again soon, in order to restore your confidence in our Hotel! Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mrs. Amanda, Thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are very delighted to hear that your experience at our beloved 18th century Palace was memorable and that you also appreciated the variety of our breakfast and our attentive staff. Regarding our mattresses, we would like to inform you that we recently replaced this material with a more recent and comfortable one, in order to provide a better customer experience. We really regret that the bed linen did not meet your expectations and we have already shared your inputs with our Housekeeper Manager. It was a huge pleasure to have as our guest. We are looking forward to welcome you again in a near future! Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mr. Badusev, Thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are very delighted to hear that your experience at our beloved 18th century Palace was good and that you also appreciated the views to the river and our amenities.Regarding the less positive issue, we would like to inform you that you can access to our Restaurant through our two internal passages that are absolutely covered or through our outside areaç- We regret that we were not aware of this situation in a timely manner, in order to provide you with a more comfortable stay. an outdoor shortcut or through our internal passages absolutely covered It was a huge pleasure to have as our guest. We are looking forward to welcome you again in a near future! Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mrs.Vera, Thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are very delighted to hear that your experience at our beloved 18th century Palace was magical. It was a huge pleasure to have as our guest. We are looking forward to welcome you again in a near future!Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mr. Gustavo, Firstly, we would like to thank you for taking the time to give us your feedback on your recent stay at Pestana Palácio do Freixo. We are delighted to hear that your experience at our beloved 18th century Palace was memorable and that you really appreciated the meals provided in our restaurant and Bar. It was a huge pleasure to have you as our guest. We are looking forward to welcome you again in a near future! Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mr. Ovidiu Topana,Firstly, we would like to thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are delighted to hear that your experience at our beloved 18th century Palace was memorable and that you also appreciated the professional service provided by our team. It was a huge pleasure to have you as our guests. We are looking forward to welcome you again in a near future!Kind regards,Rita FerreirinhaGuest Service Manager

Dear Mr. Yongrui,On behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

Dear Mr. Rong, First of all, we would like to thank you for taking the time to give us your feedback on your recent stay at Pestana Palácio do Freixo. We are delighted to hear that your experience at our beloved 18th century Palace was amazing and that you also appreciated our friendly staff. It was a huge pleasure to have you as our guest. We are looking forward to welcome you again in a near future! Kind regards, Rita Ferreirinha Guest Service Manager

Dear Mr. Maryum,On behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

Dear Ms. Chen,First of all, thank you very much for taking the time to share your honest opinion about your recent stay at the Pestana Palácio do Freixo.Although we are pleased to learn that you enjoyed your stay in general, we are deeply disappointed that our hotel was not able to fully meet your expectations, for which we offer our sincere apologies.Your opinion is of crucial importance to us, as it helps us to continually improve, meeting the needs and preferences of our guests. As such, we thank you for your valuable contribution.We would also like to inform you that your comments were duly recorded and transmitted to those responsible for each of the departments involved, so that each of the repairs you left with us can be duly discussed and analysed during our next quality meeting.It was a great pleasure to have you as our guest.We thank you for choosing the Pestana Palácio do Freixo for your stay in Porto and hope to have the opportunity to welcome you again soon.Sincerely,The Pestana Palácio do Freixo Team

Dear Ms. Annelise, Thank you very much you for providing your feedback about your stay at the Pestana Palácio do Freixo. We are thrilled to learn that you experience at our Hotel was outstanding and you really appreciated our team's professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. It was a pleasure for us to be your home in Porto. We look forward to welcoming you again very soon. Kind regards, Rita Ferreirinha Guest Service Manager Pestana Palácio do Freixo

Dear Mrs. Caron, Thank you for providing us your feedback on your stay at Pestana Palácio do Freixo, Pousada & National Monument. We are delighted to learn that you really enjoyed the experience at our beloved Palace and our team's dedicated and attentive service. It was a huge pleasure for us to have you as our Guest.We look forward to welcoming you again in a near future to provide you another memorable stay! Kind regards,Rita FerreirinhaGuest Service Manager

Dear Mr. Charles,First and foremost, we would like to thank you for taking the time to give us your feedback on your recent stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are delighted to learn that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence.It was an immense pleasure for us to welcome you as our guest and we look forward to seeing you again soon! Kind regards,The Pestana Palácio do Freixo Team

Dear Ms. Monica, Thank you very much you for providing your feedback about your stay at the Pestana Palácio do Freixo. We are thrilled to learn that you experience at our Hotel was outstanding and you really appreciated our team's professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. It was a pleasure for us to be your home in Porto. We look forward to welcoming you again very soon. Kind regards, Rita Ferreirinha Guest Service Manager Pestana Palácio do Freixo

Dear Mr. Mark,Thank you very much for your feedback on your stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are delighted to learn that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was an immense pleasure for us to have you as our Guest. We look forward to welcoming you again in a near future. Kind regards,The Pestana Palácio do Freixo Team

Dear Mrs. Jeneane, First of all, we would like to thank you for taking time to provide us your feedback regarding Pestana Palácio do Freixo, Pousada & National Monument.We are deeply sorry that we were unable to meet your expectations. Given the personal situation that was exposed to us at the time, the Hotel staff immediately presented several solutions so that your stay with us or in our brother Hotel could be pleasant. However, we regret that these proposals were not considered and therefore it was not possible for you to stay overnight at our Palace. We are saddened by this outcome because we do everything to promote a high quality service to our clients but we always choose to respect their decisions, as was your case.We hope to have the opportunity to have you as our guest in a near future !Yours sincerely,Rafael FurãoUnit Manager

Dear Mr. Wayne, Thank you very much you for providing your feedback about your stay at the Pestana Palácio do Freixo. We are thrilled to learn that you experience at our Hotel was outstanding and you really appreciated our team's professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. It was a pleasure for us to be your home in Porto. We look forward to welcoming you again very soon. Kind regards, Rita Ferreirinha Guest Service Manager Pestana Palácio do Freixo

Dear Guest, Firstly, we would like to thank you for your feedback about your stay at the Pestana Palácio do Freixo. We are delighted to learn that you enjoyed our hotel's facilities, as well as our team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. Regarding your less positive remark related to the Harmonia building, we would like you to know that we have relayed your comment to our management. Thank you for your input! It was an immense pleasure for us to have you as our Guest. Thank you for staying at the Pestana Palácio do Freixo. We look forward to welcoming you again soon. Kind regards, Pestana Palácio do Freixo Team

Dear Mr. Graham, Thank you so much you for your feedback about your stay at the Pestana Palácio do Freixo. We are thrilled to learn that you enjoyed our hote and especially our team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. It was a great pleasure for us to be your home in Porto. We would like to thank you for staying at the Pestana Palácio do Freixo, and we look forward to welcoming you again very soon. Kind regards, Pestana Palácio do Freixo Team

Dear Mr. Hjalmar, Thank you so much you for sharing your opinion about your stay at the Pestana Palácio do Freixo, Pousada & National Monument. We are thrilled to learn that you enjoyed our hotel's facilities, our buffet breakfast, and our team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence. It was a great pleasure for us to be your family home in Porto. We would like to thank you for staying at the Pestana Palácio do Freixo, and we look forward to welcoming you again very soon. Kind regards, The Pestana Palácio do Freixo Team

Dear Ms. Brenda, Thank you so much you for sharing your honest opinion about your stay at the Pestana Palácio do Freixo, Pousada & National Monuent.We are thrilled to learn that you enjoyed our hotel's facilities, our buffet breakfast, and especially our team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously improve our service and strive for excellence.Regarding your less positive remark, related to the air conditioning, we would like to apologise for any inconvenience and let you know that your comment has been relayed to our maintenance team so that the issue can be fixed.It was a great pleasure for us to be your home in Porto. We would like to thank you for staying at the Pestana Palácio do Freixo, and we look forward to welcoming you again very soon. Kind regards, The Pestana Palácio do Freixo Team

Dear Mrs. Laura, Firstly, we would like to thank you for your kind feedback about your stay at the Pestana Palácio do Freixo. We are thrilled to learn that you enjoyed your stay and the idyllic views from our property, as well as our friendly team's dedicated, attentive, and professional service. Your comments fill us with pride and incentive us to continuously ameliorate and strive for excellence. It was a great pleasure for us to welcome you as our Guest. Thank you for staying at the Pestana Palácio do Freixo. We look forward to welcoming you again in the near future. Kind regards, Nuno Queirós Guest Services

Dear Mr. Room On behalf of our entire team at Pestana Palácio do Freixo, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Palácio do Freixo. We have shared your comments about the lights in the bedrooms and hallways with our teams, to ensure that improvements will be made in future renovations.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Palácio do Freixo and regain your trust during your next visit.Warm regards, Rafael Furão

Dear Mr. Boris,Thank you for taking time to provide us your feedback on your stay at the Pestana Palácio do Freixo. We are pleased to learn that you really enjoyed the experience at our Hotel and also our team's attentive and professional service.Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was a huge pleasure for us to have you as our Guest on this special occasion. We look forward to welcoming you again in a near future! Kind regards, Rita FerreirinhaGuest Service Manager at Pestana Palácio do Freixo

Dear Mrs. Neil,On behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

Dear Mr. Andrew,On behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

Dear Mr. Philis, Thank you for your feedback on your stay at Pestana Palácio do Freixo. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. It was a great pleasure for us to welcome you as our Guest.We look forward to welcoming you again soon. Warm regards, Pestana Palácio do Freixo Team

Dear Mr. Jason, Thank you for your feedback on your stay at Pestana Palácio do Freixo. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. It was a great pleasure for us to welcome you as our Guest.We look forward to welcoming you again soon. Warm regards, Pestana Palácio do Freixo Team

Dear Mr. Robert, We would like to thank you for giving us your honest opinion on your stay. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. We have taken note of the issue at the check in moment mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Palácio do Freixo for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Pestana Palácio do Freixo team

Dear Mrs. Esther,On behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

Dear Ms. Racher,Thank you for taking time to provide us your feedback on your stay at the Pestana Palácio do Freixo. We are pleased to learn that you really enjoyed the experience at our Hotel and also our team's attentive and professional service.Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was a huge pleasure for us to have you as our Guest. We look forward to welcoming you again in a near future! Kind regards, Rita FerreirinhaGuest Service Manager at Pestana Palácio do Freixo

Dear Mr. Tomas,Thank you for taking time to provide us your feedback on your stay at the Pestana Palácio do Freixo. We are pleased to learn that you really enjoyed the experience at our Hotel and also our team's attentive and professional service, especially our F&B colleague Sebastião and our hostess Ana.Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was a huge pleasure for us to have you as our Guest. We look forward to welcoming you again in a near future! Kind regards, Rita FerreirinhaGuest Service Manager at Pestana Palácio do Freixo

Dear Ms. Maria, We would like to thank you for giving us your honest opinion on your stay. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Palácio do Freixo for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Pestana Palácio do Freixo team

Dear Mr. RashinOn behalf of the entire team at Pestana Palácio do Freixo, we would like to thank you for your kind feedback.We look forward to hosting you again soon at our hotel!Warm regards, Rafael Furão

Dear Mrs. Laleh,Thank you for taking time to provide us your feedback on your stay at the Pestana Palácio do Freixo. We are pleased to learn that you really enjoyed the experience at our Hotel and also our team's attentive and professional service.Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was a huge pleasure for us to have you as our Guest. We look forward to welcoming you again in a near future! Kind regards, Rita FerreirinhaGuest Service Manager at Pestana Palácio do Freixo

Dear Mr. Andrew,We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologise for any inconvenience caused during your stay with yur check-in and pool service. We are sorry that our team did not meet your expectations. We have already spoken to the team. We are working together to improve the quality of our service and assistance.Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards, Rafael Furão

Dear Mrs. Susana,First and foremost, we would like to thank you for taking the time to give us your honest feedback on your recent stay at the Pestana Palácio do Freixo. We value your opinion, as it helps us continuously improve in anticipating our Guests' needs, preferences, and expectations. Although we are pleased to learn that you enjoyed some of our services, we are very sorry that our hotel failed to fully meet your expectations.Concerning the check-in issue, we would like to inform that we are already checking with our team what happened. All of our employees have an excellent training in English and we will check what happened for future correction.Regarding the pool service, we appreciate the suggestion and inform you that we are reviewing it with our F&B team.Thank you very much for staying with us. It was a pleasure having you as our guest. We hope to have the opportunity to welcome you again sometime in the near future. Kind regards, Rafael FurãoUnit Manager

Dear Mr. Vladimir,Thank you for taking time to provide us your feedback on your stay at the Pestana Palácio do Freixo. We are pleased to learn that you really enjoyed the experience at our Hotel and also our team's attentive and professional service.Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was a huge pleasure for us to have you as our Guest. We look forward to welcoming you again in a near future! Kind regards, Rita FerreirinhaGuest Service Manager at Pestana Palácio do Freixo

Dear Mr. Vincent,We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologise for any inconvenience caused during your stay with our shutle. We are sorry that our team did not meet your expectations. We have already spoken to the team. We are working together to improve the quality of our service and assistance.We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards, Rafael Furão Unit Manager

Dear Mr. Grant,Thank you for taking time to provide us your feedback on your stay at the Pestana Palácio do Freixo. We are pleased to learn that you really enjoyed the experience at our Hotel and also our team's attentive and professional service.Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. It was a huge pleasure for us to have you as our Guest. We look forward to welcoming you again in a near future! Kind regards, Rita FerreirinhaGuest Service Manager at Pestana Palácio do Freixo

Dear Mr. Carlixto, Thank you for your feedback on your stay at the Pestana Palácio do Freixo. We are extremely pleased to learn that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your recognition fills us with pride and incentives us to continuously improve our service and strive for excellence. Regarding your less positive remark about the bathroom lighting, we have relayed it to our General Manager so that it can be taken into consideration for future improvement. We do indeed appreciate your contribution! It was a great pleasure for us to have you as our Guest. We would like to thank you for staying at the Pestana Palácio do Freixo, and we look forward to welcoming you again soon. Kind regards,Nuno QueirósGuest Service Agent