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Reviews of Hotel Dei Pini

4 out of 5
Hotel Dei Pini
statale 115 contrada San Calogero, Porto Empedocle, AG

Reviews

6.8
Rating 10 - Excellent. 41 out of 290 reviews" "
Rating 8 - Good. 106 out of 290 reviews" "
Rating 6 - Okay. 72 out of 290 reviews" "
Rating 4 - Poor. 53 out of 290 reviews" "
Rating 2 - Terrible. 18 out of 290 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice service
The service was amazing, however it definetly not 4 stars though. Shower was very small too.
Stayed 1 night in Nov 2019

8/10 Good

Hjalmur

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Staff were friendly. Hotel a little run down and rooms noisy and the hotel needs some TLC. Swimming pool was really excellent. Tony
Stayed 5 nights in Sep 2019

2/10 Terrible

Shevonne

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice hotel with a lovely swimming pool. The room was fine and the breakfast was good. The only thing i did not like was the very loud music outside my window, coming from the outdoor dining area, until 11.30 at night! I know this is sicily and the culture is to eat late and party late, but i think the hotel management could have at least alerted us to the late night music and offered an alternate room.
Stayed 2 nights in Jun 2019

8/10 Good

Concetto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We needed somewhere to spend the night so we stayed for a night. It has a parking lot right outside which is pretty convenient The room was OK, as shown on the pictures. However the shower was a bit dirty inside as if it hadn't been cleaned in a while and we couldn't get any wifi signal inside the room. Breakfast could be better. Overall the hotel was a bit outdated.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel with great swimming pool!
The hotel is modern and spacious, with good size rooms and well appointed rooms. The swimming pool is large and clean, with a good pool side area for relaxing. The location is just outside the town on a busy road, but you don’t notice this once at the hotel, as it is set back from the hotel. A short drive to the local lido and good shopping centre, if you wanted to stock up on water, and nibbles while on the beach.
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissatisfied
Leaky shower, bed uncomfortable food not very good
Stayed 9 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful printing off our boarding passes.
Stayed 1 night in May 2018

4/10 Poor

Rebecca

Liked: Cleanliness, staff & service
Not great.
Very difficult to find - it sits behind a gas station. (Note: GPS only works 50% of the time if then.) Spartan hotel/rooms and the shower leaked. It has a restaurant but the food is mediocre. We stayed here thinking it was close to the Valley of the Temples in Agrigento and it wasn't that close. Would not stay here again.
Stayed 1 night in Apr 2018

2/10 Terrible

Rossi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go in this hotel! I am very disappointed. For me is 0 stars hotel

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for one night.
Hotel was satisfactory. Clean and comfortable. Only stayed 1 night. Had a nice dinner at a trattoria down same street. Had a piano in the lobby my husband got to play a little on. Breakfast was just ok ....minimal juices. We had a great day after checking out. Agrigento ruins (valley of temples) were awesome -can’t miss that if you’re in the area.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Great base for one night stay to visit family in Agrigento
Stayed 1 night in Sep 2017
Response from Responsabile relazioni on 8 Nov 2017
Thank You, see you soon, maybe for a longer staying. Best regards

2/10 Terrible

patricio, santiago

Liked: Cleanliness
Disliked: Staff & service
Bad customer service
I left a kindle e reader at my room, called the hotel, rhey told me they has it and that they would send it back to me, it never happened
Stayed 1 night in Jul 2017
Response from Responsabile Relazioni on 28 Aug 2017
Dear patricio, We are still waiting for your address to proceed to the shipment. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Eva

Liked: Cleanliness
Disliked: Room comfort
Very noisy hotel
The room is very very basic. So is breakfast. If you are there after half eight, all the hot stuff is gone. No fried eggs left. The sound insulation of the hotel is very bad. In the evenings, the bar and restaurant are very very noisy. Loud music goes on and on until 2am! Then early in the morning, you hear your 'neighbors' showering, talking in their rooms and in the corridor.
Response from Responsabile Relazioni on 7 Aug 2017
Dear Customer, We stay speechless reading your review. We really regret that you did not tell us any of these issues during your stay. We apologize for any inconvenience you have encountered, but we want to guarantee our professionalism. Best regards

4/10 Poor

Rosann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
At this price, you can do much better
The only good thing about this hotel is that it is easy to locate when you are driving. It is possible to walk into Porto Empedocle from the hotel (as long as you don't mind walking along the highway for a couple hundred metres), but I would recommend staying in Porto Empedocle instead. This hotel lacks any personality (we saw it was a bus tour stop, and it definitely had that feel). We can live with that, but it had nothing to recommend it. The hallway walls were grimy, there was basically no wifi in the room and the shower was absolutely repulsive with mold - and not stained but actual mold that if anyone had spent five minutes with a scrub brush in the last six months to clean, would have come right off. The breakfast only had a self-serve machine for coffee (like you would have in a hospital waiting room), the "hot" water out of the machine for tea (or coffee) was tepid at best, the "orange juice" was also out of a self-serve machine so was basically tang, and the only fruit was sickly peaches out of a can. We also didn't have hot water for part of the stay, although they did manage to get it working again; not that we felt clean after being in the disgusting shower. Finally, the king size bed was the style of two twins pushed together. We've had that a lot, and with a minimum of effort a hotel can make sure you don't fall between the beds in the middle of the night. This hotel made no such effort. We found that in this price range there are much better places.
Response from General Manager on 20 Feb 2017
We regret that your experience was negative, we apologize for any inconvenience encountered. We hope to see you again soon, we'll change your mind! Best regards

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great attention to guests.
This hotel was one of our best stays. The attention given to us by the gentleman in charge was so helpful and attentive that we gave him a gift on our departure. Can't really fault the hotel and would recommend it to anyone wanting to stay in the area.
Response from General Manager on 12 Jan 2017
Thank you for your review. Best regards

8/10 Good

Janja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just for one night
no wifi in room
Response from General Manager on 23 Nov 2016
Grazie per la valutazione

6/10 Okay

Verified traveller

Response from General Manager on 23 Nov 2016
Grazie per la valutazione

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exllent hotel
excellent breakfast evening meals limited menu and expensive unlike other hotels no tea ect in rooms free with price of room
Response from Responsabile relazioni clientela on 16 Oct 2016
Thank you for the review. Regards

2/10 Terrible

Stephen

Disliked: Staff & service, property conditions & facilities, room comfort
Dirty and old
Not a good place to stay, Dirty, area is horrible
Response from General Manager on 23 Sept 2016
We are sorry to read your negative comments. We hope that you will want to come back to our Hotel! Regards

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good Staff but Try Somewhere Else
Staff worked hard to be friendly and helpful but that is really the only redeeming quality. I really wouldn't stay here again. Presumably you're looking at this hotel to be close to the beach. There are other options that are in more charming areas closer to nicer beaches and that have to be at least as nice inside.
Response from General Manager on 27 Aug 2016
Thank you for your review. We are really sorry to reading your negative comments about the position: we are really a few km from the wonderful beaches and, above all, from beautiful places.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
cold
it is unbelievable cold ,heater not working,bath is not working, staff can not speak english ,no internet at room, breakfast is terrible ,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cold.. Horrible breakfast.. Very bad location

8/10 Good

Michelle, San Francisco

Liked: Cleanliness, staff & service, room comfort
A great place for a quick few nights
When we arrived, we were given a small room (adequate), however we upgraded to a sea view, only 15E more per night, Worth it 100% The staff was very nice and helpful with directions and tours, the breakfast was ok. We felt comfortale there and got excellant service from the front desk manager and staff. It is really a 3 star, and could be upgraded to a 4 star with a litte work. I would recommend it, if you want just a clean place to sleep, pool was nice and we used it daily. The location was good, we had a car, only 5 mins to the town of Porto Empedocle center. Great little town, with lots of restaurants.

6/10 Okay

Chris, Newbury

Liked: Cleanliness, property conditions & facilities, room comfort
Bad start nice stay.
When we arrived we were not made to feel as welcome as you would expect and were given no infomation on if there was any shops or restaurants close by or what time they opened/closed. Nkt sure if this is usual or just because of the language barrier as no one spoke english. However had brilliant time after finding all this info out ourselves and the staff did try hard

8/10 Good

Jaime, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice three stars hotel.
It is a good place if you are driving. Has many facilities and is good value for money.

8/10 Good

willsue, Bedfordshire,UK

Disliked: Staff & service
good value for money.
we were travelling around Sicily in October 2014 and this was our second stop. The hotel was clean and comfortable and the restaurant was good. There seemed to be a lot of locals using the restaurant in the evening which is always a good sign.

8/10 Good

Gianmario

Travelled with group
Liked: Cleanliness, staff & service, amenities
Una bella struttura, che con qualche piccolo accorgimento sulla manutenzione (infissi è rubinetteria) sarebbe tra le migliori. Comunque tutto sommato è andato bene, con Expedia prezzo accessibile, buona la colazione, reception accogliente.
Stayed 1 night in Feb 2024

8/10 Good

LAURA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

simone

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Silvana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bonne demi pension pour séjour familial
En séjour de 3 nuit en famille, nous avons apprécié la demi-pension de très bonne qualité mais l'hôtel est vieillissant et beaucoup de choses cassées ne sont pas remplacées. Le personnel de l'hôtel est à l'écoute et compréhensif, d'ailleurs nous avons changé trois fois de chambre, merci à eux, mais dans l'ensemble l'extérieur et la piscine sont très agréables.
Stayed 3 nights in Aug 2023

4/10 Poor

Juho

Disliked: Cleanliness, property conditions & facilities
Mistakes were maden
The staff's language skills were at a really poor level, however, the hotel was also advertised to international customers. The quality of the food in the restaurant was moderate, but it did not match the price/quality ratio of the rest of Sicily. The hotel's free parking depends on luck, in our case the car was parked in the middle of an abandoned industrial plot. I see a complete lack of maintenance as the biggest factor that worsens comfort. In fact, in any destination you looked at, something was broken or unmaintained. The actual greatest joy was not caused by the sanitary water leak in the ceiling of the room's shower
Stayed 2 nights in Aug 2023

4/10 Poor

Michele

Liked: Staff & service
Disliked: Property conditions & facilities
Personale gentile, piscina non male ma la struttura al suo interno è fatiscente. Le camere sono da rimodernare, soprattutto le pareti sono assolutamente da ritinteggiare e nei bagni i servizi igienici sono da sostituire perché troppo datati e con le rubinetterie arrugginite. Sinceramente anche se il prezzo era buono non ci tornerei
Stayed 2 nights in Aug 2023

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

gianluca

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

aurore

Stayed 3 nights in Jul 2023

10/10 Excellent

FRANCESCO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PARFAIT !!!
PARFAIT !!!
Stayed 3 nights in Jun 2023

8/10 Good

AMERICO

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Bengt

Disliked: Staff & service, room comfort
Tråkigt läge, ödsligt hotell nu när det inte är badsäsong. Tråkig frukost. Kallt rum, kallt i hela hotellet.
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

Mariya

Stayed 14 nights in Aug 2022

8/10 Good

Amandine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

angelo antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La posizione strategica.Tutto corrisponde alla descrizione, i servizi sono tutti disponibili, l'ampio parcheggio, la grande e bella piscina, la disponibiltà dello staff, l'abbondante e completa colazione, la vicinanza al grande centro commerciale e a tutte le zone di interesse.
Stayed 4 nights in Jun 2022

8/10 Good

Fernando

Stayed 1 night in Jun 2022

8/10 Good

Hakon

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
OK hotell.
Good hotell, wish the selection for breakfast was a bit better.
Stayed 3 nights in Apr 2022