In-room safe, desk, iron/ironing board, free WiFi

Reviews of Holiday Inn Express Biddeford, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1011 reviews" "
Rating 8 - Good. 295 out of 1011 reviews" "
Rating 6 - Okay. 98 out of 1011 reviews" "
Rating 4 - Poor. 51 out of 1011 reviews" "
Rating 2 - Terrible. 28 out of 1011 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 1 night in Mar 2024
Response from CJ Patel on 26 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and auiet
Stayed 1 night in Mar 2024
Response from CJ Patel on 25 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Andres

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel room was never cleaned during our stay.
Stayed 4 nights in Mar 2024
Response from CJ Patel on 25 Mar 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Okay

Donna

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Close to family so we stay there a lot. Had an issue when we got there bjt was taken care
Stayed 2 nights in Mar 2024
Response from CJ Patel on 25 Mar 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Okay

Kathryn

Disliked: Staff & service
There is NEVER anyone at the front desk. Actually there is a sign at the check in counter that states they have stepped away from the desk and will return shortly. That sign stays up 24/7. So when you need to check in or need assistance be prepared to wait
Stayed 4 nights in Mar 2024
Response from CJ Patel on 12 Mar 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Ìt was a quiet place, staffs was very helpful
Stayed 2 nights in Mar 2024
Response from CJ Patel on 12 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Lynne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from CJ Patel on 7 Mar 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Laura, West Barnstable

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed her many times due its proximity to our grandchildren. Never had a problem. Quiet nights and comfortable beds.
Stayed 1 night in Mar 2024
Response from CJ Patel on 3 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Melinda

Stayed 2 nights in Mar 2024
Response from CJ Patel on 24 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Barbara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool
Stayed 1 night in Feb 2024
Response from CJ Patel on 1 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

melissa

Liked: Cleanliness
We stayed here due to being in town for a dance competition. The hotel was nice & the rooms were spacious. Only complaint is there was no linen in the rooms for the pullout bed, when I went to the front to ask for some I was provided sheets and blanket but they had no pillows available. We did not get a chance to try out the pool so no review about that.
Stayed 2 nights in Feb 2024
Response from CJ Patel on 5 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from CJ Patel on 23 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Steven, Littleton

Business traveller
Liked: Cleanliness, property conditions & facilities
Well, check-in is late and they didn’t even have any rooms ready at three although check-in is four No business center as advertised on the website Staff seems stressed and rushed
Stayed 1 night in Feb 2024
Response from CJ Patel on 19 Feb 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The man who was at reception for check in was very nice
Stayed 1 night in Feb 2024
Response from CJ Patel on 19 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from CJ Patel on 13 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Tiffany

Stayed 1 night in Feb 2024
Response from CJ Patel on 21 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always friendly. Know us by name. Wonderful staff
Stayed 1 night in Feb 2024
Response from CJ Patel on 11 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Martha, Biddeford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from CJ Patel on 1 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size rooms, nice value , well maintained
Stayed 2 nights in Jan 2024
Response from CJ Patel on 23 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Vaughn

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
breakfast...all tables dirty...no coffee...no staff until asking for someone...they just didn't care
Stayed 1 night in Jan 2024
Response from CJ Patel on 9 Jan 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Okay

Alejandro, Laval

Travelled with family
Liked: Cleanliness
The hotel is ok for the price.
Stayed 3 nights in Jan 2024
Response from CJ Patel on 8 Jan 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

4/10 Poor

maria de fatima

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Worst breakfast ever!!! Even the milk in the fridge was a 2 litter milk if you want some.
Stayed 1 night in Dec 2023
Response from CJ Patel on 8 Jan 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CJ Patel on 8 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

IChuks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from CJ Patel on 5 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

graceann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience! Room was very clean, staff were very polite and helpful when I needed some extra items. Excellent breakfast!! I will stay there again
Stayed 2 nights in Dec 2023
Response from CJ Patel on 5 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast area needs more attention from the staff. It didn’t look like they had cleaned the tables from the day before. But everything else was great.
Stayed 2 nights in Dec 2023
Response from CJ Pate on 5 Jan 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Richard

Très propres
Stayed 2 nights in Dec 2023
Response from CJ Patel on 30 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Overpriced considering quality
Overpriced for the quality. Bathroom had issues (toilet not secured, chipped bathtub paint, etc.) Getting into the bathroom was difficult because the door rubbed against the toilet. Sheets had odor. The staff was very helpful however so we appreciated that.
Stayed 1 night in Dec 2023
Response from CJ Patel on 28 Dec 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Okay

Amber

Liked: Cleanliness, staff & service, room comfort
Huge headache
The staff was fine, not very friendly just there. Our room key stopped working in the middle of the day when we were out shopping. No reason for why they were deactived just gave us new keys. The whole floor smelled like pot even though we were on a non smoking floor. The smell was so strong that you got a headache as soon as you walked off the elevator. Staff knew of the issue but didnt know where it was coming from. I wont be staying there again.
Stayed 3 nights in Dec 2023
Response from CJ Patel on 27 Dec 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gréât hôtel
Gréât cost-benefit hôtel. Highly reccommended.
Stayed 1 night in Dec 2023
Response from CJ Patel on 27 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Marc

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from CJ Patel on 25 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Sierra

Stayed 1 night in Dec 2023
Response from CJ Patel on 13 Jan 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Okay

Ronnie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The gentleman at the front desk was pleasant. The check in was quick & efficient. What I did not like was the rudeness of a female housekeeper. She was cleaning the main level near the bathrooms. I went in and used the men's room. I spent sometime in there due to a medical condition. When I opened the door to leave the housekeeper said something akin to "finally" or "thank God". As I shut the door to the bathroom she tells me "No no. Keep the door open (even though it was shut when I went in. Just a rude lady.
Stayed 1 night in Dec 2023
Response from CJ Patel on 21 Dec 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Okay

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from CJ Patel on 7 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely clean. Quality bedding and towels.
Stayed 1 night in Dec 2023
Response from CJ Patel on 20 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Amanda

Travelled with family
Disliked: Property conditions & facilities
We stayed Friday-Sunday, we got a handicap room which was fine. However the hair dryer did not work, our tv was glitchy, and there was no microwave or fridge in the room. When we walked in the room smelt very strongly of perfume
Stayed 2 nights in Dec 2023
Response from CJ Patel on 10 Dec 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was large and clean. The breakfast offered a variety of options. It was a bit of a rush to have it closed at 9:30.
Stayed 1 night in Dec 2023
Response from CJ Patel on 10 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

William

Stayed 1 night in Dec 2023
Response from CJ Patel on 9 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Deny Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from CJ Patel on 7 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

daria

Travelled with family
Liked: Cleanliness, property conditions & facilities
When we checked in around 5:00 PM we were given keys to the room, but when we went upstairs the room was not ready and the staff were still cleaning it. We had to wait in the hall for around 10 minutes for them to be done. Also the pillows were extremely uncomfortable. They had no structure and basically collapsed as soon as you laid down on them. Location and price were fine for the occasion as it was only a one nit stay
Stayed 1 night in Dec 2023
Response from CJ Patel on 5 Dec 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Christina

Stayed 1 night in Dec 2023
Response from CJ Patel on 5 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, clean, easy to get to from the highway.
Stayed 1 night in Nov 2023
Response from CJ Patel on 5 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Crystal

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff was so nice
Stayed 1 night in Nov 2023
Response from CJ Patel on 5 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convience
Stayed 1 night in Nov 2023
Response from CJ Patel on 24 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Katherine

Stayed 2 nights in Nov 2023
Response from CJ Patel on 14 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smelled very good when we walked in,
Stayed 1 night in Nov 2023
Response from CJ Patel on 22 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Okay

Ryan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Not much to say good, bad, or otherwise. Pretty run of the mill HI Express. Reasonably priced, good parking, easy to find, close to the interstate and clean.
Stayed 1 night in Nov 2023
Response from CJ Patel on 19 Nov 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Deny Jane

Stayed 1 night in Nov 2023
Response from CJ Patel on 9 Dec 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Gary

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
We walked in and the guy at the desk was so rude! Telling us we were lucky he was letting us all in, it wasn’t check in time yet. It was 3:17 and my reservation says check in is at 3. When asked if he could try to put our rooms on the same floor he said”we don’t do that” he was so rude. We have been staying here a lot but not again!
Stayed 1 night in Nov 2023
Response from CJ Patel on 18 Nov 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility
Stayed 2 nights in Nov 2023
Response from CJ Patel on 17 Nov 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.