Ratings based on 371 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

excellent public spaces

Posted 29-Sep-2016
We were given a room where some prior customer had broken the rules and smoked. They moved us with no problem. The room we got was fine but then we were asked to move because of a leak; but it turned out it wasn't our room so that was all a mistake. The ice machine dumps ice cubes throughout the night so ask for a room at the end of the hall, away from the central core, elevators and ice machine. Staff is fine, breakfast people are fabulous.
4out of 5
by A verified traveller

Good place close to airport

Posted 26-Sep-2016
Nice hotel with excellent king size bed and CLEAN pillows, excellent location close to airport for early flight or late arrival, easy access to old town Portland, but very noisy with people laughing and talking late at night and slamming doors all night long :-( . Would stay there only for early flight or late night arrival as unable to sleep with the noises.
2out of 5
by A verified traveller from Miami Beach, Florida

Right next to Portland Airport.

Posted 26-Sep-2016
Pros: The proximity to Portland and price.
Cons: Maybe the top floor is quieter, I dont know.
Location: Portland restaurants and parks with lighthouses and water views are not far.
The planes were not a problem but the interior noise was. We were given a room on the second of three floors. You can hear people walking and running in the halls and someone exercising in their room above us. When we left our phone charger we called the corporate phone number, but they were unable to reach someone at the hotel. We drove back and they gave us the charger, but hotel staff was uninterested in hearing about or fixing any problems.
4out of 5
by A verified traveller

Nice, clean Hotel

Posted 12-Sep-2016
We enjoyed our stay. The staff were friendly and the rooms were clean.
4out of 5
by A verified traveller from CT

Very nice stay

Posted 29-Aug-2016
Tina at the front desk was great. Also better than expected breakfast buffet. Nice that there was a small bar for evening cocktails
3out of 5
by A verified traveller

Nice hotel cuts corners

Posted 29-Aug-2016
Hilton Garden Inn offers a nice room for a reasonable price. We like the extra amenity of being able to watch a pay oer view movie with our kids. And they love the indoor pool. Having said that, we were disappointed by a couple of things: no pool towels available at the pool, no newspapers available in the morning ("they only give us a coupke," the clerk said.) And while the Hilton Garden Inn downtown doesn't charge kids for breakfast, this HGI does. All in all, still a nice place.
5out of 5
by A verified traveller from BERMUDA

Convenient to airport and the Maine Mall

Posted 07-Aug-2016
Pros: All of the above.
Location: The location is first rate, and within walking distance to the airport if you don't have a lot of suitcases to lug.
We enjoyed our brief stay at this hotel. The staff were great, and friendly. The free shuttle was handy to go to and from the airport, the Maine Mall, and also downtown. We will definitely stay at this hotel again.
Comment from Hotel Management
09-Aug-2016 by General Manager, Hotel Management
Thank you for staying with us and for sharing your comments with us. We are glad that you enjoyed your stay and we hope you will come visit us again soon.
4out of 5
by A verified traveller from Denver, CO

Nice hotel right at the Jetport

Posted 29-Jul-2016
Pros: A really nice facility, great pool and workout gym, about a 2 minute walk to the terminal, the staff was very friendly and efficient.
Cons: The only problem I had was esthetic. My room needed new paint, and the room door is badly aligned with the door frame. Calking around bathtub funky.
Location: The Jetport is right there. An easy walk. I only stayed over one night so I didn't
Enjoyed my stay at this hotel. Great staff, the manager on duty was very helpful and efficient. I'll stay there again if I ever find myself in Portland, ME again.
5out of 5
by A verified traveller

Very conveinient

Posted 12-Jul-2016
Pros: Clean, nice staff, free breakfast.
Cons: Water in pool warmer.
Location: Very convenient to the airport.
Very convenient to the airport. Rooms quiet. Quick shuttle. Took me back to get rental car in AM, very quick. Very nice and pleasant staff! Pool has very nice slide. Water in pool could be warmer though. Free breakfast. Worked very well for my special needs child, wife, and myself.
4out of 5
by A verified traveller

Posted 05-Jul-2016
Nice hotel! Good location! Breakfast included! Near downtown Portland! Welcoming lobby! Will stay here again! The only complaint is the pillows are too soft! It is right next to the Portland international airport! Surprisingly, there is a microwave in our room! Staff is just okay, not super friendly! Hopefully they could improve on that!
Comment from Hotel Management
06-Jul-2016 by Guest Service Manager, Hotel Management
Thank you so much for sharing your thoughts with us. We are so pleased that you enjoyed your stay and will stay with us again the next time your plans bring you to Portland. I am sorry to hear that you were not 100% satisfied with customer service. We take great pride in ensuring that our staff is friendly and welcoming. This is not something we take lightly, and we will continue to improve . Thanks again. We hope to see you soon.