Ratings based on 312 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveller

Get your own towels/ clean your own room

Posted 07-Feb-2016
Pros: location
Cons: Everything.......
Location: Tanasbourne mall.
For what you get, this hotel is over priced. You do not get housekeeping service unless you stay more than 3 nights. Nobody comes in to tidy or take out your garbage. You do not get towels unless you bring your used towels to the front desk for exchange. No blow dryer unless you ask the front desk. No dishes or cutlery or glasses unless you ask for it. The rooms are noisy you can hear every sound from people above you and the people below you complain that they you are making too much noise, especially when walking around the rooms.
3 out of 5
by A verified traveller

Wonderful staff, less than appealing conditions

Posted 04-Jan-2016
Pros: I thought the kitchenette was very handy and that the people who worked there were very pleasant and helpful when needed. Plus the coffee was awesome.
Cons: More amenities would be nice.
First of all, I would like to say that the staff were among the best people to have help us. However, given the limited conditions and accommodations of the hotel, they only had so much to work with. We were woken up at 3:30 in the morning by the fire alarm which turned out to be a false alarm with no explanation. Everyone was very apologetic but given that it had woken a lot of us from a dead sleep and took a tad bit long to fully resolve, it would have been nice to have had that acknowledged with something other than "I'm sorry." Maybe a discount for the next stay or a coupon to one of the local restaurants for breakfast - something would have been nice.
Comment from Hotel Management
12-Jan-2016 by Manager, Hotel Management
Thank you so much for posting a review of our property. I sincerely apologize that your stay was not to our company’s high standards. Regarding the fire alarm, a false reading set the system off and the issue has since been resolved. Still, I am glad to read that our staff provided you with accommodating customer service. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Dec-2015
good location. close to shopping/restaurants. easy access to freeways .
Comment from Hotel Management
29-Dec-2015 by Manager, Hotel Management
Thank you so much for posting a review of our property. I am glad to read that you were pleased with our convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
2 out of 5
by A verified traveller from AZ

Terrible, a step below Motel6

Posted 16-Nov-2015
Pros: Nothing
Cons: Cleanliness to start .. I was surprised that it passed health inspectors..
Location: Good location
Step below Motel6 that I remember from student days
Comment from Hotel Management
17-Dec-2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness issues you experienced. Your comments were reviewed by the staff, and I will make sure we are reviewing our cleaning and room inspection procedures. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
1 out of 5
by A verified traveller

Did not meet expectations

Posted 08-Nov-2015 on Hotels
Firstly, I must say that I'm a bit spoiled when it comes to business travel. 9 times out of 10 I am able to stay at a Hilton brand hotel for the same price i stayed here for. That being said, here I go. I was greeted warmly by the receptionist and checked into my room no problem. The issues started when I walked into the room I had been assigned and it had not been cleaned from the previous tenant. Like, literally not cleaned at all. Sheets were on the ground, towels were in a heap on the bathroom floor, there were used bandaids on the nightstand. Nothing I would be staying in. I went back to the desk and asked To be reassigned, which was not a problem, but more f a complete hassle. For the price I paid I expected the sheets to not feel like wool and the bathroom towels to not feel like they would tear off skin if I dried myself too hard. I was sorely disappointed at the quality of this hotel, but the service itself was very good. I will not be staying here again
Comment from Hotel Management
23-Jan-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
1 out of 5
by A verified traveller from seattle

Horrible stay

Posted 03-Nov-2015
Not only was my stay a horrible experience, but they charged my account double. This is ridiculous. I will never stay here again
Comment from Hotel Management
11-Nov-2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will be retraining our front desk staff on our billing procedures. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Close to everything

Posted 01-Nov-2015
Pros: Room Size and Kitchen
Cons: Not allowing loud cars and trucks to park in the lot.
Location: Close to work.
Loved the hotel, clean comfortable, up to date.......................................................................................................................................Simple yet comfortable
Comment from Hotel Management
10-Nov-2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am so happy to read that you enjoyed our convenient location as well as our comfortable accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

男性の方にはオススメ

Posted 30-Oct-2015 on Hotels
フロントはとてもいい感じの方でした。無料wifiもそこそこのスピードで良かったと思います。朝に利用可能な無料のコーヒーやスナックバーは結構便利でした。ただベッドメイキングやタオルの交換は週に1回なので、シャンプーやタオルは持って行ったほうがいいと思います。
3 out of 5
Recommended
for Couples
by A verified traveller

Mr.

Posted 27-Oct-2015 on Hotels
I asked for a non smoking room, but came in the room smelled like someone had just smoked in there. Was transferred to another room on the first floor, but not the floor where I wanted to be.
Comment from Hotel Management
09-Jan-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the smoke odors you experienced. Your comments were reviewed by the staff, and we will do our best to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
4 out of 5
Recommended
for Business Travellers
by Yali M

First Time in this brand

Posted 24-Oct-2015 on Orbitz
Very nice stay!! Stayed for business. Rooms are like mini suites, with kitchenette, fridge, desks, tv, very good and comfortable space. Staff was super friendly. Just a few things, the shower stopper was a little clogged but they fixed it right away, I only stayed for 2 nights/3days so there was no Housekeeping service but they had towels and blankets ready upon request. Walls are thin, I could hear my neighbor and there was something wrong with him (screaming at 3am) whatever! But obviously is not hotel fault but you could hear everybody else. Overall was really pleasant, I will definitely come back.