Ratings based on 374 Verified Reviews

3.4 out of 5
65% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Couples
by A verified traveller

Good halfway place to stay between family members

Posted 10-Jan-2017
Pros: Glad it had a refrigerator and sink and area for food prep.
Cons: Upgraded carpets, making sure people upstairs do not stomp around at all times of the night.
Location: Good location next to the Streets of Tanasbourne, Whole Foods and Immediate Care.
The staff were quite ambivalent about noticing we were there. Not too friendly, not really welcoming.
Comment from Hotel Management
12-Jan-2017 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the noise during your stay is truly regrettable. We are very sorry for your experience. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
2out of 5
by A verified traveller from US

Never Again --

Posted 22-Dec-2016
Pros: Leaving
Cons: Room cleanliness, upkeep, staff professionalism and courtesy.
Location: Shopping, dining options are plentiful. Traffic can be an issue during peak travel times.
Nice looking property until you enter the room. Queen bed was on the small side and very uncomfortable. Moulding strips missing from counter-tops. Stained, dirty, worn carpet. Could hear people above us including every time they ran water, flushed, etc. WI-FI was slow. Dogs belong in kennels, not hotels. They couldn't guarantee me that the room we had was a pet free room. Clerk stated "We clean them." Well looking at the dirty carpet, stained lavatory sink, and the housekeeper who was more focused on texting and talking to her friends / ride home... I doubt it. Cater to canines and those that need to travel with them. I will stay at exclusively human establishments...they are problematic enough. Never again....
Comment from Hotel Management
06-Jan-2017 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the staff is truly regrettable. I am sorry for your experience. As this hotel’s manager, I can assure you that I have coached my staff to ensure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3out of 5
Recommended
for Everyone
by A verified traveller from Japan

My usual hotel when I come and stay in this area

Posted 21-Dec-2016
Pros: Location
Cons: There is a ventilating fun in the kitchen, but the air is just circulated there and never exhausted outside.
Location: There is a bus stop a few minnutes on foot. There are supermaekets like Safeway or TraderJoes across from Collonel road and some restaurants.
The hotel let us borrow a dinner set and cook what we want in the small kitchen. The hotel was quieter than usual because of less guests before Christmas We can ask every day housekeeping service at the front desk with additional charge.
4out of 5
Recommended
for Everyone
by A verified traveller

Nice building, clean and comfortable

Posted 19-Dec-2016
The building was clean and comfortable. It was cold and had snowed before we got there but the parking lot was clean and treated for ice.
Comment from Hotel Management
06-Jan-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to see you valued your clean, comfortable accommodations and that you were impressed at how clean our parking lot was. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
3out of 5
Recommended
for Everyone
by A verified traveller from 関東

この界わいでは安いホテル。

Posted 20-Nov-2016
Pros: 安いこと。
Cons: 改善のしようがないですが上の階の足音が響くこと。あまり神経質にならずに、こんなものかと思うことが大事。
Location: バス停、スーパーSafewayは徒歩5-6分。ディスカウントのスーパーと1ドルショップは徒歩数分。
リピーターです。この辺りでは一番安いホテルかも知れません。土日を過ごすことになりましたが近くにスーパーもあり、不便は感じません。ロビーのスタッフは人により差があります。悪い人と言っても何とか許せる範囲です。前回は朝食が少なく、遅く行くと無いことがあったのですが、今回は豊富にありました。仕入れに波があるのでしょうか。
4out of 5
Recommended
for Everyone
by A verified traveller from US

Basic, clean and comfortable

Posted 26-Oct-2016
Location: Shopping, restaurants and the freeway are nearby.
Kitchen utensils and dryer you check out at the desk. It isn't the Four Seasons but you do get a great value at a great location. The coffee is good and the staff was helpful and friendly. The room was clean, dry and warm.
Comment from Hotel Management
02-Nov-2016 by Manager, Hotel Management
We appreciate you taking the time to write a review and for choosing to stay with us. It's great to hear that you enjoyed our convenient location and found our staff to be accommodating. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 19-Oct-2016 on Hotels
3out of 5
by A verified traveller

Clean but very poor breakfast...

Posted 18-Oct-2016 on Hotels
Clean room and comfort bed,but very poor breakfast.... Have to rent every appliances(hair drier,pot.....) at the front desk.
Comment from Hotel Management
02-Nov-2016 by General Manager, Hotel Management
Thank you so much for posting a review of our property. I am glad to read you were pleased with your room and found the bed comfortable. However, I am sorry for the inconvenience of not having the dishes and hair dryer in the room. As a company, two years ago, ESA decided to remove these items from the room so our guests could customize their stay. I am sorry if this caused any inconvenience. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
3out of 5
by A verified traveller

Prisvärt

Posted 12-Oct-2016 on Hotels
Enkelt och bra hotell
1out of 5
by A verified traveller from Oregon

Dirty rooms

Posted 11-Oct-2016
Front desk staff was rude and didn't care about anything. None of the kitchen items were in the room had to ask and front desk was put out and rude when we asked. Rooms were dirty, bathroom had dirt on floor. Paint peeling on walls. Other people hair on sheets in the bed when covers were pulled down. We were told they were sold out and nothing they would do about changing rooms. Ask for money back on rooms and was told management would call. Still not had call.
Comment from Hotel Management
17-Oct-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. The situations you described regarding the room condition and the lack of customer service are truly regrettable. I am very sorry that your room was not up to standard. We are very sorry for your experience. Your comments were reviewed by our staff, and we will do our best to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.