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Reviews of Aqua Pedra dos Bicos Design Beach Hotel - Adults Friendly

4 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 607 out of 982 reviews" "
Rating 8 - Good. 315 out of 982 reviews" "
Rating 6 - Okay. 46 out of 982 reviews" "
Rating 4 - Poor. 5 out of 982 reviews" "
Rating 2 - Terrible. 9 out of 982 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel Everything was 5 star. The food, drinks, room and service. The room was modern clean and beautifully decorated. Every memelber of ataff from reception, bar staff, breakfast and maids were 10/10. Been staying in albufeira for 13 years and this is by far the best place we have stayed.
Response from Hotel Manager on 9 Apr 2024
Dear Mrs Natalie,We would like to thank you in advance for choosing Hotel Aqua Pedra dos Bicos.We are delighted to hear that you had a fantastic stay at our hotel and that you appreciated our facilities and products.We work hard to provide you with the best possible service and it is very gratifying to receive this kind of feedback.We will do everything we can to continue to be your holiday destination of choice.Best Regards,Hotel ManagerLuís Vicente

10/10 Excellent

Anilkumar Dayalji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and lovely staff. Located conveniently near amazing beaches and coastal walks. The fresh fruits are the best, especially the oranges.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Anilkumar Dayalji,We are delighted to hear that your recent stay at Hotel Aqua Pedra dos Bicos was an excellent one and that you enjoyed our location as well as the services provided by our team, who really appreciate your fantastic comments.The region is indeed renowned for its high quality citrus production and it is a real pleasure to be able to offer our guests fresh, local produce that reflects the best the region has to offer.We hope to see you again soon and thank you for choosing our hotel for your Algarve holiday.Best regards,Hotel ManagerLuís Vicente

10/10 Excellent

Bikesh

Stayed 3 nights in Dec 2023
Response from Hotel Manager on 18 Jan 2024
Dear Mr. Bikesh Kumar,It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit to Aqua Pedra dos Bicos and to offering you “great memories”Kindest regards,Hotel ManagerNuno Caçorino

10/10 Excellent

Ariel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Manager on 14 Feb 2024
Dear Mrs. Ariel Arnold,It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit to Aqua Pedra dos Bicos and to offering you “great memories”Kindest regards,Hotel ManagerNuno Caçorino

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel food not so good.
The second time we have stayed the hotel is beautiful and the perfect location for us. The sausage and bacon let the breakfast down, sausages very cheap and the bacon was reformed and very fatty.
Stayed 7 nights in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Mrs. Sally Dunkiert,Thank you for choosing Aqua Pedra dos Bicos Hotel and I appreciate the time and effort you took to share your experience with us and sincerely apologise that we did not meet your expectations in certain areas.I have shared your constructive feedback with my team, as we continue to endeavour not only to meet, but also to exceed our guests' expectations. On a positive note, I am very pleased that you enjoyed our location and the hotel in general.We sincerely hope that you will be welcome "home" again in the near future.Kindest Regards,Hotel Manager Nuno Caçorino

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Dec 2023
Response from Hotel Manager on 3 Jan 2024
Dear Mrs. Caroline Sempa,It was real pleasure having you as our Guest and to being of service, we look forward to your next visit to Aqua Pedra dos Bicos Hotel and to offering you “great memories”Kindest regards,Hotel ManagerNuno Caçorino

10/10 Excellent

Ling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and room, excellent breakfast, nice and helpful staff. Many dining options within a couple of minutes walking distance. Also, nice view from the balcony, you may not have to get up to sea the sunrise. Really enjoyed the stay!
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 25 Nov 2023
Dear Mrs. Ling Ma,Thank you for taking the time to post such a fantastic review regarding your recent stay at Aqua Pedra dos Bicos Hotel and share it with other travelers.We were delighted to learn you had a very enjoyable time with us!We hope to have the opportunity to welcome you back to our Hotel.Kind Regards,Hotel ManagerNuno Caçorino

8/10 Good

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place would stay there again
Stayed 1 night in Nov 2023
Response from Hotel Manager on 18 Nov 2023
Dear Mr. Gerald,Thank you so much for your kind review. We are truly humbled by your generous compliments. My team and I look forward to welcoming you back again soon on your next trip!Best regards,Hotel ManagerNuno Caçorino

10/10 Excellent

Christopher, London

Stayed 11 nights in Oct 2023
Response from Hotel Manager on 5 Dec 2023
Dear Christopher Griffin,Many thanks for the kindest review from your recent stay with us at Aqua Pedra dos Bicos Hotel. I am most happy to know that you had a great stay with us.I look forward to the pleasure of welcoming you back.Best regards,Hotel Manager Nuno Caçorino

8/10 Good

arthur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice quite clean area
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 14 Nov 2023
Dear Mr. Arthur Murphy,Thank you so much for your kind review. We are truly humbled by your generous compliments. My team and I look forward to welcoming you back again soon on your next trip!Best regards,Hotel ManagerNuno Caçorino

10/10 Excellent

Evam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Dear Mr. Evam Gohoho,It was a real pleasure to have you as our Guest and to be at your service, and we look forward to your next visit to Aqua Pedra dos Bicos and to offering you "great memories"Best regards,Hotel ManagerNuno Caçorino

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service Quality at Aqua Pedra Dos Bicos
Reception staff were very welcoming and accommodating throughout my stay, restaurant staff not so much. House cleaning staff were exceptionally thorough and polite and always cleaned my room impeccably. ⭐️⭐️⭐️⭐️⭐️ The bedrooms are spacious and cosy, but the balconies were rather small. The hot breakfast was the same every day. The pork sausages weren't always cooked throughout, so I had to make the restaurant staff aware on many occasions. They had a good fruit and pastry selection. The overall cleanliness of the restaurant waa good. Room for improvements.
Stayed 7 nights in Oct 2023
Response from Hotel Manager on 31 Oct 2023
Dear Guest,I would like to thank you in advance for taking the time to send us your review. Overall, we are delighted to see that your stay met your expectations and we look forward to welcoming you back next time. All suggestions for improvement are always welcome, as this is the only way we can improve on a daily basis. Best regards,Hotel ManagerNuno Caçorino

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff, room especially beds did well for comfort. Location quiet but handy for local beach. Also not far from local bars restaurants etc, but we were very happy with the food in the hotel restaurant (stayed half board), would recommend and return again.
Stayed 6 nights in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Dear Mr. Daniel,Many thanks for the kindest review from your recent stay with us at XXXXXXX Hotel. I am most happy to know that you had a great stay with us.I look forward to the pleasure of welcoming you back.Best regards,Hotel Manager Nuno Caçorino

10/10 Excellent

Neish she

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was bice and clean front desk staff was friendly however the staff on duty for breakfast do not seem to like their job as their friendliness was quite poor other than that i would come back
Stayed 4 nights in Oct 2023
Response from Hotel Manager on 24 Oct 2023
Dear Guest,I would like to thank you in advance for taking the time to fill in our questionnaire. We are delighted to see that your stay met your expectations and we look forward to welcoming you back again. Any suggestions for improvement are always welcome, as this is the only way we can improve on a day-by-day basis. Best regards,Hotel ManagerNuno Caçorino

10/10 Excellent

Ivica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 17 Oct 2023
Dear Ms. Ivica,Thank you very much for your comment regarding the hotel, which you rated as "Great". We are pleased to hear that we have achieved the goal that we set ourselves every day, which is to make each of our guests' stay "the time of their life".We look forward to welcoming you to the Aqua Pedra dos Bicos Hotel soon.Best Regards,Hotel ManagerNuno Caçorino

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service, nice pool bar
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Ms. Nina,Thank you for your kind review, we have shared it with our team and everyone is very pleased that we were able to provide you with "great memories". It was a pleasure to have you as our guest and we will be delighted if you return.Best regards,Hotel ManagerNuno Caçorino

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really impressed with the hotel from start to finish. Clean and modern rooms; great staff; and the best buffet food (quality of ingredients and cooking) that I’ve experienced over the past five years. Although the pool was not as large as I anticipated, never became an issue throughout the stay; similarly, there were plenty of loungers for those wishing to stay around the pool (as opposed to going to the nearby beach). Overall a fantastic stay and great value for money in this superb mid-size hotel. I’m already planning to return in 2024.
Stayed 5 nights in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Mr. Paulo,Thank you very much for your kind review of your recent stay with us at the Aqua Pedra dos Bicos Hotel. I am very happy to hear that you had a great stay and even more happy to hear that you are planning to return. My team and I look forward to welcoming you again on your next trip!Best regards,Hotel ManagerNuno Caçorino

6/10 Okay

Deb

Travelled with group
Liked: Cleanliness, property conditions & facilities
Overall happy with hotel. Front desk clerk on the Tuesday evening of our stay was extremely rude in her response. All other staff was great.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 29 Sept 2023
Dear Ms. Deb,Thank you for taking the time to write this review. We're sorry to hear that you weren't satisfied with certain aspects of the staff's service.Obviously, we failed on this occasion and for that we must apologise. Please be assured that we will do our best to improve the necessary areas and ensure that every stay is a very pleasant one. We look forward to demonstrating the improvements that will be made and having the opportunity to welcome you back in the near future.Best regardsHotel ManagerNuno Caçorino

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is incredible from the moment you step in, kind faces and a warm embrace. The breakfast has a diverse pallet of quite the fresh and tasty flavors that anybody can appreciate. They displayed good character when I made the mistake of leaving my bag at breakfast. I went down an hour later and the waitress had it for me. That alone deserves a 10 star rating in todays world. Obrigado.
Stayed 4 nights in Sep 2023
Response from Hotel Manager on 16 Sept 2023
Dear Mr Mark,Thank you for your comment regarding your recent stay at the Aqua Pedra dos Bicos Hotel.We are very happy to hear that the service and quality of our hotel were to your complete satisfaction and, in particular, the availability of our team.I have, of course, shared your comments with our entire team who are very grateful for your kind words and hope to have the pleasure of welcoming you back to our Hotel in the near future. Best regards,Hotel ManagerNuno Caçorino

8/10 Good

Lisa

Liked: Cleanliness, staff & service
The hotel was very nice with good-sized rooms and comfortable beds. The staff were friendly. The complimentary buffet breakfast was delicious. It would have been nice to have a gym. Also as many others have mentioned, the pool are is far too small for the size of the hotel. Extremely crowded.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 13 Sept 2023
Dear Ms. Lisa,With a mission to provide superior customer service, we take great pride in serving your needs and are very pleased to know that we met your expectations. However, we always take into account all the comments from our Guests as this is the only way we can improve day after day. We thank you for your stay at the Aqua Pedra dos Bicos Hotel and hope that you will choose to stay with us again whenever your travelling needs bring you back to the Algarve.Best regardsHotel ManagerNuno Caçorino

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing breakfast. Beautiful pool. 10 minute walk to beach.
Stayed 10 nights in Aug 2023
Response from Hotel Manager on 2 Sept 2023
Dear Stuart,Thank you very much for your kind review of your recent stay with us at the Aqua Pedra dos Bicos Hotel. I am very happy to hear that you had a great stay with us.I look forward to welcoming you again.Best regards,Hotel ManagerNuno Caçorino

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent short break
Lovey place, breakfast is very good and staff very pleasant. Will be back.
Stayed 5 nights in Aug 2023
Response from Hotel Manager on 30 Aug 2023
Dear Michelle,Many thanks for the kindest review from your recent stay with us at Aqua Pedra dos Bicos Hotel. I am most happy to know that you had a great stay with us.I look forward to the pleasure of welcoming you back.Best regards,Hotel ManagerNuno Caçorino

10/10 Excellent

OLGA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. The service was excellent. Huge thank you to the Ukrainian team who provided excellent service in the restaurant and pool bar. The view from our balcony was amazing so it is worth paying a bit extra for see view room. We would also recommend the half-board option because it was well worth the money. Special thank you for the stake dinner which we won. One of the best stakes we have ever had. Highly recommended!
Stayed 6 nights in Aug 2023
Response from Hotel Manager on 23 Aug 2023
Dear Olga,Our Barbecue raffle winners!Thank you for taking the time to post such a fantastic review of your recent stay at Aqua Pedra dos Bicos Hotel and sharing it with other travellers.We are very pleased to hear that you had such a pleasant time with us.We hope to have the opportunity to welcome you back to our hotel.Best regardsHotel ManagerNuno Caçorino

8/10 Good

Debra

Liked: Cleanliness, property conditions & facilities, room comfort
Comfy rooms
Lovely hotel that is very clean and the rooms are comfortable. No usb charging points though. The main areas of the hotel are not well air conditioned so unless in your room it is hot! No bar in the evening unless you ask. Very strange. Pool is too small with too few beds and parasols. I wouldn’t stay again but it is still a nice hotel and has many good points. It’s close to the beach, good breakfast and comfy rooms.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 16 Aug 2023
Dear Debra,Thank you for choosing the Aqua Pedra dos Bicos Hotel and I appreciate the time and effort you took to share your experience with us and sincerely apologise that we did not meet your expectations in certain areas.I'm sorry to read that some of our services were not to your liking. I have shared your constructive feedback with my team, as we continue to endeavour to not only meet but exceed our guests' expectations.However, regarding the charging points, we have some scattered around the hotel, for example in the lounge bar and at reception, which are available to any guestOn a positive note, I am very pleased that you liked our location, breakfast and your room. When your travels bring you back to the Algarve, I hope to welcome you back to stay with us. Best regards,Hotel ManagerNuno Caçorino

8/10 Good

Mai-Len

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely beautiful. Our room had a gorgeous view of the pool and the ocean in the distance. The room was very clean and modern. The hotel is conveniently located in walking distance to a beach and to the strip for bars/clubs. The only complaint was that the pool bar staff weren't very friendly. We also had an easy time to find parking every day. The staff for check-in and breakfast every morning was excellent.
Stayed 3 nights in Aug 2023
Response from Hotel Manager on 12 Aug 2023
Dear Mai-Len,Thank you very much for your kind review. It is certainly an endeavour to maintain these standards and offer consistency and it is very comforting to know that we have managed to make you take home great memories. Please accept our sincere apologies for the unsatisfactory service you received in the bar from some of our staff. I have discussed the issues you mentioned with all my staff and corrective action has been taken to prevent such occurrences from happening again and to ensure that our usual high quality service is always maintained.Thank you once again and we look forward to welcoming you back again soon.With best regards,Hotel ManagerNuno Caçorino

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Adults only hotel close to restaurants beach, the reception staff are so helpful especially with information on the area
Stayed 7 nights in Jul 2023
Response from Hotel Manager Nuno Caçorino on 24 Jul 2023
Dear Mr. David,Thank you very much for your insight and positive feedback about our hotel. Thank you for highlighting our staff for their exceptional service. I will share your comments with the team who will be glad to hear them.Please do make the time for another visit in the not too distant future and we are all glad you enjoyed your time with us.Best regards,Hotel Manager Nuno Caçorino

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Hotel Manager on 21 Jul 2023
Dear Shaun,Thank you so much for your kind review on Expedia.My team and I look forward to welcoming you back again soon on your next trip!Best regards,Hotel ManagerNuno Caçorino

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay 10 of us stayed for stag do can’t fault the hotel at all great position staff were very friendly considering we were 10 guys (probably being pests) thanks for making our trip special
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 28 Jun 2023
Dear Guests,First of all, we really enjoyed your photo!It is a pleasure to know that you enjoyed your stay with us. Your positive feedback about us were much appreciated and we sincerely hope that your travel plans will bring you back to the Algarve and to the Hotel Aqua Pedra dos Bicos, so that we can have the pleasure to welcome you again and offer you "great memories".With best regards,Hotel DirectorNuno Caçorino

10/10 Excellent

Michelle

Stayed 3 nights in Jun 2023
Response from Hotel Manager on 15 Jul 2023
Dear Ms. Michelle,It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit to Aqua Pedra dos Bicos and to offering you “great memories”Kindest regards,Hotel ManagerNuno Caçorino

10/10 Excellent

Danica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and hotel. Breakfast was amazing. Staff is very friendly and helpful. Highly recommend.
Stayed 8 nights in Jun 2023
Response from Hotel Manager on 24 Jun 2023
Dear Danica,Thank you very much for sharing your feedback regarding your recent stay at the Aqua Pedra dos Bicos Hotel.We are delighted to hear you had a great time with us.We are glad you enjoyed the quality of service we provide.We are looking forward to welcoming you back very soon during your next visit.Sincerely,Hotel ManagerNuno Caçorino

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is a lovely, modern facility. The rooms are clean and the beds are comfortable. The pillows, however are the worst I’ve ever encountered in a hotel. They were all thin and extremely lumpy, making for an uncomfortable sleep. The photo on the website for the hotel is very misleading and gives the impression of a very large pool area. The pool in reality is quite small for the size of the hotel, although very clean and well maintained. The beach is about a 7 min walk from the hotel. The beach is lovely but it was disappointing to see the massive amount of discarded cans, bottles and garbage along the wooden stairs leading to the beach. The hotel is also located right near the strip which is very noisy so we were unable to open the patio door at night. Bit with the A/C fan running, you really couldn’t hear the noise from outside.
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 5 Jul 2023
Dear Jennifer,Thank you for your comments regarding your stay at Aqua Pedra dos Bicos Hotel. We always welcome constructive feedback so that we can improve in the future.We want to emphasize that we completely disapprove of all bad practices towards our Planet. So much so that it is with great pride and effort that this year we have again won the Green Key. In other words, we are a very sustainability-minded unit. Unfortunately, the road to the beach is out of our reach. These are attitudes that go in the conscience of each person.We hope to see you again soon to provide you with an even better vacation.With best regardsHotel DirectorNuno Caçorino

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Hotel Manager Nuno Caçorino on 21 Jun 2023
Dear Guest,My team and I look forward to welcoming you back again soon on your next trip!Best regards,Hotel ManagerNuno Caçorino

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The included breakfast was five star!!! The rooms were very modern,with nice linens,great beds, very clean,awesome balcony with a view of the ocean.Great pool with many loungue chairs, super 5 minute path to the ocean( patroled by many lifeguards) with many ocean - side bars and restaurants and cafes.
Stayed 3 nights in Jun 2023
Response from Hotel Manager Nuno Caçorino on 14 Jun 2023
Dear Maureen,We are pleased to hear that you have enjoyed your stay with us. Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Algarve and to the Aqua Pedra dos Bicos Hotel, so we can have the pleasure of hosting you again to offer you “great memories”.Kind regards,Hotel ManagerNuno Caçorino

10/10 Excellent

Edissa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were really helpful. Nice adult only boutique hotel. Would definitely come back.
Stayed 2 nights in May 2023
Response from Hotel Manager Nuno Caçorino on 29 May 2023
Dear Ms. EdissaWe appreciate your comments regarding your stay at Aqua Pedra dos Bicos Hotel. It is always a pleasure to receive positive feedback.Looking forward to welcome you back to our Hotel, again, in a near future.Kindest Regards,Hotel ManagerNuno Caçorino

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in May 2023
Response from Nuno Caçorino - Hotel Manager on 17 May 2023
Dear Nicola. I am most happy to know that you had a great stay with us. I look forward to the pleasure of welcoming you back.Best regards,Hotel Manager Nuno Caçorino

6/10 Okay

Kavos

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately, there is no parking in this hotel despite it is advertised. Also showers and extremally weak and take forever in the bathtub to take shower. No outlets in the rooms to charge anything. No phone in the room to make call and finally, rooms small like chemicals.
Stayed 1 night in Apr 2023
Response from Nuno Caçorino - Hotel Manager on 18 Apr 2023
Dear Mr. Kavos. I am sorry to hear you did not enjoy your stay with us. We do take guest feedback very seriously as we are always looking for ways to improve upon guest experiences. I will certainly share your feedback with the relevant heads of department to ensure maintain the highest standards of service are maintained at all times. Best Regards

10/10 Excellent

Bonnie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Wonderful hotel loved everything about it from amazing staff to fabulous buffet breakfast and comfy beds.
Stayed 2 nights in Feb 2023
Response from Hotel Manager Nuno Caçorino on 6 Apr 2023
Dear Ms Bonnie,We are pleased to hear that you have enjoyed your stay with us. Your positive comments about us have been really appreciated and we sincerely hope that your travelling plans bring you back to Algarve and to the Aqua Pedra dos Bicos Hotel, so we can have the pleasure of hosting you again to offer you great memories.Kind regards,Hotel ManagerNuno Caçorino

10/10 Excellent

carol

Liked: Property conditions & facilities
Weekend break
From checking in, where the ladies were just lovely, so friendly and welcoming, (great start!). to getting our room, which was a good size, very clean and had tea and coffee facilities. Breakfast was delicious, lots to choose from too and always kept clean. Would recommend a stay for sure!
Stayed 3 nights in Feb 2023
Response from Nuno Caçorino - Hotel Manager on 13 Mar 2023
Dear Carol! Thank you very much for your kind review. I am happy to know that you had a amazing and relaxed holiday with us and I hope you have managed to bring home special memories of your stay with us.I look forward to the pleasure of welcoming you back Regards.

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing with a luxury style, the price is worth for what you get which is high standard if you compare with closest hotels. The breakfast is various and you have wide selection of warm and cold breakfast with fresh fruit every day. The staff is outstanding at the reception the ladies at the breakfast and the waiters at Serenata rest which serves fantastic fusion dishes always with a theme from the original Algarve cuisine.

2/10 Terrible

Farshid

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We have stayed at this property for many times over the years. This time, we struggled. The property had a live music inside the hotel until 1.30 AM when I phoned and complained. I have asked Expedia for full refund. Totally disappointed. There was no consideration for guests who were trying to sleep
Response from Nuno Caçorino - Hotel Manager on 5 Jan 2023
Dear Mr. Farshid. Thank you for your review. I am sorry to hear you did not enjoy your stay with us. We do take guest feedback very seriously as we are always looking for ways to improve upon guest experiences. I will certainly share your feedback with the relevant heads of department to ensure maintain the highest standards of service are maintained at all times. Regards.

10/10 Excellent

Herman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, within a short walk to a secluded beach. Nice rooms with a view and friendly staff.
Response from Nuno Caçorino - Hotel Manager on 29 Dec 2022
Dear Mr. Herman. Many thanks for the kindest review from your recent stay with us. I am most happy to know that you had a great stay with us. I look forward to the pleasure of welcoming you back.Best regards,

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to restaurants and great breakfast included. Beds were very comfortable. Front desk staff was very friendly and helpful! I would definitely recommend this hotel and would come back!
Response from Nuno Caçorino - Hotel Manager on 14 Nov 2022
Dear Mrs. Susan. Thank you for the great review! We are delighted that you enjoyed our rooms, view, and our customer service. We hope to welcome you back soon!Warm regards,

10/10 Excellent

kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel. Albufeira unfortunately is not a very attractive Portuguese town.
Stayed 1 night in Oct 2022
Response from Nuno Caçorino - Hotel Manager on 29 Oct 2022
Dear Mr. Kenneth. We were delighted to learn you had a very enjoyable time with us! We hope to have the opportunity to welcome you back to our Hotel. Regards

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The room was very clean, the breakfast was excellent, and the hotel was well maintained. The location was central to the main area with many restaurant options. The only drawback was that the room was a bit on the small side, and had limited storage space. The shower was also a bit challenging as it was difficult not to get water all over the floor.
Stayed 4 nights in Oct 2022
Response from Nuno Caçorino - Hotel Manager on 29 Oct 2022
Dear Mr. David. We appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. Regards.

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022
Response from Nuno Caçorino - Hotel Manager on 29 Oct 2022
Dear Mrs. Wendy. Thank you so much for your kind review. We are truly humbled by your generous compliments. Regards.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not fault this hotel in any way at all.
Stayed 4 nights in Oct 2022
Response from Nuno Caçorino - Hotel Manager on 29 Oct 2022
Dear Mr. Robert. Many thanks for the kindest review from your recent stay with us. I am most happy to know that you had a great stay with us. I look forward to the pleasure of welcoming you back. Regards

2/10 Terrible

LIOR

Disliked: Cleanliness, amenities, property conditions & facilities
Bad hotel, bad area, bad housekeeping
Stayed 2 nights in Oct 2022
Response from Nuno Caçorino - Hotel Manager on 29 Oct 2022
Dear Mrs. Lior. Thank you for your review. I am sorry to hear you did not enjoy your stay with us. We do take guest feedback very seriously as we are always looking for ways to improve upon guest experiences. Regards.

8/10 Good

Shannon

Liked: Cleanliness, property conditions & facilities, room comfort
Great location right near the beach
It was our first visit to southern Portugal and we had a rental car so we were able to drive to other beaches and as it turns out, the beach just down the hill from this place was the nicest. Not super busy and beautiful light sand. The hotel was nicely kept and clean and the hotel staff were friendly. Some cons for us were the cost of food and drink at the hotel. 9.5€ for a cocktail seems a bit pricey to me, especially when you can cross the street and buy cheap drinks from the mercado for less than 3€ each. The breakfast in the morning is really good but make sure you get it included in the booking of your room, otherwise again, really pricey. The staff for the most part were friendly but very stingy with things like ice and coffee pods. Also too, there are no pool policies at this hotel so people put their towel on the chairs by the pool at like 7am and then basically take off for hours not using their pool chair, monopolizing the chair for the entire day. We are beach people anyways but if I actually wanted to enjoy the pool this would be very annoying. Also one last thing to mention. At the end of every September there is a very large group of people who book many of the rooms and apartments every year. Although a lovely group, they are very loud and kinda take over everything. So if you were looking for a quiet couple vacay I would probably avoid this time of year. All in all, we figured out how to cut costs here and would stay again.
Stayed 5 nights in Sep 2022
Response from Nuno Caçorino - Hotel Manager on 29 Oct 2022
Dear Mrs. Shannon. Many thanks for the kindest review from your recent stay. I am most happy to know that you had a great stay with us. I look forward to the pleasure of welcoming you back. Regards

8/10 Good

Colin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, let down by double bed
Great stay but very dissapointed that 2 men had to share a double bed when we specifically asked for 2 singles & we also put that on our booking on the hotels.com booking
Stayed 4 nights in Sep 2022
Response from Nuno Caçorino - Hotel Manager on 29 Oct 2022
Dear Mr. Colin. Thank you very much for your insight and positive feedback about our hotel. Ill investigate the double bed issue. Regards.

8/10 Good

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay. Only problem was getting ice. No public machine and the bar would give you a cup. Later they wanted 5$ for two beer size plastic cups.. John at the desk was great.
Stayed 3 nights in Aug 2022
Response from Nuno Caçorino - Hotel Manager on 29 Oct 2022
Dear Mr. Mark. Thank you for taking the time to post your review. I am glad you enjoyed your overall Hotel experience.I will certainly share your comments to our staff members. Regards.