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"The team at the front desk was awesome! I am a solo female traveler, and I felt incredibly safe and comfortable. "

"The customer service is always consistently amazing. The rooms are clean and comfortable.."

"Amazing hotel and helpful staff"

"Overall, the stay here was fine, however I personally would not stay here again, as I had an off putting experience before I could even check in that rubbed me the wrong way. Outside of that- a hotel, is a hotel, is a hotel. I’d recommend this hotel if you’re visiting to see Broadway like I was; as it’s literally a walk around the corner. There’s a cool dispensary across the street if you’re into that and it’s located a few blocks away from Times Square. There’s many food options within walking distance and many places to shop."

"We had a wonderful stay!! We loved the fact we had a room that accommodated our family. Our boys had their own space and as parents we had ours. Staff were super nice and helpful. We love the location!!!! We hope to come Back and visit soon!!! 🤗"

"The hotel is showing signs of wear and neglect. It clearly underwent a facelift a few past, the materials used and installed were not designed to last. Small items were also unaddressed, like we did not have enough towels. In the end it was expensive for the conditions. The location is great."

"Area close to all the attractions!!"

"The hotel is in a perfect spot in the city"

"The moment I walked in staff informed me that they never offered valet services, and two minutes later a valet showed up. Our room smelled like mold and the bathroom had a strong urine odor. Ohhh not to mention the clogged tub! We had a terrible experience at the Hyatt Hotel."