Breakfast, lunch, dinner served; international cuisine
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Reviews of Novotel Port Harcourt

4 out of 5
Novotel Port Harcourt
3 Stadium Road Rumuomasi, Port Harcourt Rivers State, Port Harcourt

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 47 reviews" "
Rating 8 - Good. 13 out of 47 reviews" "
Rating 6 - Okay. 9 out of 47 reviews" "
Rating 4 - Poor. 1 out of 47 reviews" "
Rating 2 - Terrible. 5 out of 47 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ngozi, peoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful; we had great food choices and the staff was very accommodating with choices The bathrooms were clean and the linen was clean and comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

Chizi

Liked: Cleanliness, staff & service, amenities
Please do something about the lift .
Stayed 2 nights in Jul 2023
Response from Novotel PH on 4 Oct 2023
Dear Chizi,We are delighted to hear that you had a satisfactory experience at Novotel Port Harcourt. It is our goal to make each and every guest feel welcome and well taken care of, and we are glad that you felt this during your stay. We look forward to welcoming you back soon.Novotel Port Harcourt

10/10 Excellent

Chizi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I love the Hotel and stayed there for 7nights . But please do something about the entrance door and the lift . The lift is bad and the entrance door do not function properly. Beside that I love Novotel . Looking for a hotel with best security and quite place and nice place to enjoy . Just go over to Novotel, if you are coming from oversea and want a best place for security , please go to Novotel hotel . I was surprised with the area . . Please do something about the door . Staff’s at Novotel are top notch and the staff’s are extremely polite
Stayed 2 nights in Jul 2023
Response from Novotel FOM on 22 Jul 2023
Dear Chizi,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Novotel Port Harcourt

10/10 Excellent

Florence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2023
Response from Novotel FOM on 7 Jun 2023
Dear Esteemed Guest, We very much appreciate your feedback regarding your stay at Novotel Port Harcourt. It is always a pleasure to receive positive feedback. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we hope to see you soon. Sincerely, Novotel Port Harcourt

10/10 Excellent

Faith Maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a delightful time here!! One of the best hotels in PH I can bet. Very secure (3 levels of security checks for every car with a dog and an x ray machine for bags near the front door). In a hidden spot so there is privacy with a great view of the city. They have shuttles and a free breakfast buffet every morning with fresh fruit juice and on demand omelettes. They have a great pool and you can choose to sit outside during the day or in the evening near the pool. They have a nice bar area with plenty of drinks and a screen that shows sports. Their staff are all so helpful, professional and accommodating; from the front desk to the housekeeping staff. I was very impressed with the free wifi, air conditioning, and how quickly power was restored when it would be switched off. They also have an international card reading machine so you can use your American card with no issues!! They have tennis courts and two elevators, with a restaurant that takes orders a La carte throughout the day until the dinner buffet in the evening (you have to pay for this- usually around $11K Naira). They have American foods and tradition Nigerian foods. My room was really nice and the bathroom was so cool! It fit all my needs and blew my expectations. My only detractors are that the carpet needs to be replaced because it is worn and dirty (in the room and the hallway on the 3rd floor). I did also wish they had microwaves in the rooms or located somewhere else. I’m not sure how that would affect the
Stayed 7 nights in Feb 2023
Response from Novotel PH on 3 Apr 2023
Dear Faith, We very much appreciate your comments regarding your stay at Novotel Port Harcourt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We hope to see you again soon. Sincerely, Novotel Port Harcourt

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

2/10 Terrible

khalifa

Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Novotel FOM on 17 Jan 2022
Dear Esteemed Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Port Harcourt Team

6/10 Okay

Oluseyi

Stayed 2 nights in Aug 2021
Response from Novotel FOM on 14 Oct 2021
Thank you for your review Mr. Oluseyi

6/10 Okay

Victor

Liked: Staff & service
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Business traveller
Need renovation !!
Very average..need new carpets, new cushions, better air conditioning system. Please renovate or downgrade your stars level..
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight stay
Stayed one night on a weekend, not very busy, could do with a coat of paint on the outside but the inside (especially the room) is nicely renovated, clean, well maintained, mostly everything worked, service was very responsive and staff very helpful. A couple of minor gripes: the phone in the room wasn't working but this was fixed within an hour, the TV in the room was too small for a room that size, and the elevators make a slightly disconcerting squeaky noise which really should be sorted out. Overall there are more luxurious hotels in PH but this is a very good option for location I needed to be.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jun 2021

10/10 Excellent

Chisom

Stayed 2 nights in Mar 2020

10/10 Excellent

Philips

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only hotel I will stay in Port Harcourt
Best place in Port Harcourt without doubt. Cant recommend it enought - location is perfect, everything works and service is very good.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
My reservation and payment I made online was not recognized, they said they didn't receive any payment. I had to make a new reservation and pay again The front-desk officer however was excellent
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff and beautiful front view, their food is very good and well prepared
Stayed 3 nights in Aug 2019

10/10 Excellent

Sunday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel the Garden City island.
Its a Beautiful place to be. The Breakfast buffet was awesome. I love the place.
Stayed 1 night in Jul 2019

6/10 Okay

Kizito

Liked: Room comfort
Bad Check-in
The hotel did not have any record of my confirmed (paid) reservation. I had to call Hotels.com to speak with them before they agreed to give me a room. Additionally, I was given a room on a floor that had work going on along the hallway, with ceilings removed. This was around 8 PM.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities
Hopefully most concerns I may have raised would be addressed in on going renovation.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Security was excellent and the environment was great but I had problems with my internet in my room.
Stayed 3 nights in May 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome time spent at Novotel
Wonderful hotel with great amenities. The front desk staff Bernadette was extremely helpful and kind. Would definitely stay here during future visits.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty okay
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice nice nice nice nice nice nice nice nice
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the security . The front desk staff were amazing and very accommodating. They should add microwave to the rooms.
Stayed 13 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat and Clean Hotel
Neat and Clean Hotel. I will recommend this hotel for comfortable stay.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Bad experience. My reservation was for $118.00, USD. Behold I was asked to go exchange the dollar to local currency because they don’t take USD. Of course it was then going to cost me more. When questioned, they said it was the fault of hotels.com who advertised in USD. I was ready to leave the hotel until the manager got involved and agreed to accept my USD. It was very disappointing to say the least. Room was decent but over priced. Not the best experience.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2018

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

georgina , nig.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel in the heart of portharcourt town
comfortable stay with a warm service from bernadette in the front offce. and a nice house manager.
Stayed 1 night in May 2018

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
This was a flying visit bit the hotel Orel was as cool clean and the staff were very friendly. I would recommend this book hotel!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suitable for the purpose of my trip

8/10 Good

Anthony

Liked: Staff & service, room comfort
Great stay, though short.
Thoughbin the city centre, it was quiet once you go through the gates. The service was great!
Stayed 1 night in Jan 2018
Response from Dean Ogilvie on 19 Feb 2018
Dear Anthony, Thank you so very much for the review of your stay at Novotel Port Harcourt I really am very happy that you enjoyed your time with us and if there is anything myself or my TEAM can do to enhance your next visit, please do not hesitate to let us know. Thank you once again and we look forward to welcoming you back in the near future. Dean OGILVIE General Manager

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic new roon
First time staying in Novotel @ Port Harcourt and checked in into their renovated room. Very comfortable and modern looking room
Stayed 1 night in Sep 2017

6/10 Okay

haim

Liked: Cleanliness
Disliked: Staff & service
not bad!!! but i would have chosen another place
i would have chosen another place if their was better option
Stayed 1 night in Aug 2017

2/10 Terrible

Joao

Disliked: Cleanliness, staff & service, room comfort
Never
They very rude at service because i couldn't stay at the Hotel because they said that they were not paid yet or How are they goin to get paid by the agent,I coundn't even stay at the hotel & the staff are very Poor on their services,Will never take my friends or family member to a place like that in my life again(NEVER).

2/10 Terrible

frequent traveller, Ireland

Disliked: Staff & service, property conditions & facilities
Awful service
I know its Nigeria - but seriously the service was just awful

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First they had nohep availabe my Fife and Her Sister had to bring in the lugage them selfes they had 4 larege bags they than had to drag them upstairs the elevator was down.When I paid for the room it included breakfast each time they wanted to charge them .We have stayed there many times over the years and never had a problem before we will never stay there again .

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
My experience
We just stayed at the Novohotel for about 8 nights. The hotel common areas are very clean and the ambience is good. The staff at the Front Desk, Restaurant and Bar are very friendly and courteous. The rooms size is okay but the hotel has no provision for families travelling with children. I had two boys and the best they could do was give us a room with a double bed. They had no cots or extra beds (even at a fee) for the boys and we had to improvise on the sleeping arrangements. The hotel recommended paying for an extra room but there were not rooms with connecting doors and getting another room for a 7 and 2 year old was not practical. The room carpet was filthy! We could not walk barefoot on the carpet, the feet became very dirty in a few minutes. The bed sheets were clean but torn. No extra blankets were provided for the extra people in the room. The complimentary bar had 1 beer,1 small gin bottle, 2 tonic sodas, 1 juice and a chocolate bar. That was all. I requested for the bar to be fully stocked and be charged for it but they said it was not possible. The security was excellent! I love the idea of using a card to operate the elevator. However, the car rental service at the hotel is making a bad name for the hotel. I think the Avis car rental should be accountable to the hotel to curb the negative image it gives to the hotel. Overall, a good hotel and I would definitely stay here again.

2/10 Terrible

JAE WON

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019