All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear AnonymousSo sad that you gave us such a spectacular review but we cannot name you. But we thank you for taking the time to rate your overall stay with us, and that you had a lovely time within our hotel. We wish to welcome you back really soon.Kind Regards
8/10 Good
Jorn
10 Jan 2024
Jorn
Stayed 3 nights in Jan 2024
Response from The Paxton Team on 15 Jan 2024
Good Day JornDear JornWe appreciate the time you took to rate and review the services you received when you stayed with us. We hope to welcome you back soon.Kind Regards
10/10 Excellent
Alan
9 Jan 2024
Alan
Stayed 1 night in Jan 2024
Response from The Paxton Team on 15 Jan 2024
Dear AlanThank you for the amazing review, we appreciate the positive feedback.Regards
8/10 Good
Lxg
8 Jan 2024
Lxg
Stayed 2 nights in Jan 2024
Response from The Paxton Team on 9 Jan 2024
Dear LxgThank you for taking the time to review and rate your stay with us. We hope to welcome you back soon.
6/10 Okay
Nomfusi
7 Jan 2024
Nomfusi
Stayed 2 nights in Dec 2023
Response from The Paxton Team on 9 Jan 2024
Dear NomfusiThank you for the lovely review, we love kind words and hearing positive feedback. We hope to welcome you back soon.Kind Regards
My family and I had an amazing time at the Paxton hotel. Very friendly staff
Nomfusi
Stayed 3 nights in Dec 2023
Response from The Paxton Team on 9 Jan 2024
Dear NomfusiThank you for the lovely review, we love to hear when our guest had the best stay with us and how the experience was from beginning to end. We happy to know that the Paxton Family looked after you so well and that you felt that love all throughout your stay, it really warms our hearts to hear this. We hope to welcome you back real soon to experience hospitality at its best.Kindest Regards
Dear PhumlaniThank you for the lovely review, we appreciate the time and effort taken to give us feedback. We happy to know that all amenities and the location lived up to your expectations. We hope to welcome you soon. Kind Regards
2/10 Terrible
tanya
28 Nov 2023
tanya
Stayed 1 night in Nov 2023
Response from The Paxton Management on 8 Jan 2024
Good Day TanyaThank you very much for spending your vacation at THE PAXTON HOTEL and taking the time to provide us with your review. Thank you for the potential for improvement that you presented us.We just forwarded your experiences to the respective departments so these situations can be handled more professionally in the future.We look forward to welcoming you here in Port Elizabeth again soon.Kind regards,
Good Day SusanaThank you very much for spending your vacation at THE PAXTON HOTEL and taking the time to provide us with your review. We delighted by your great feedback and also by the potential for improvement that you presented us. We forwarded your experiences to the respective departments and we looking forward to welcoming you here in Port Elizabeth again soon. Kind regards,
8/10 Good
Laura
10 Sept 2023
Laura
Stayed 1 night in Sep 2023
Response from The Paxton Team on 12 Sept 2023
Dear LauraA warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide. Our aim is to make you feel as special as possible while staying with us thus ensuring great value for money. We hope to see you at Paxton Hotel again soon!Kind Regards
10/10 Excellent
Lizelle
5 Sept 2023
Lizelle
Stayed 1 night in Sep 2023
Response from The Paxton Team on 12 Sept 2023
Dear LizelleA warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide. Our aim is to make you feel as special as possible while staying with us thus ensuring great value for money. We hope to see you at Paxton Hotel again soon!Kind Regards
2/10 Terrible
Claire
15 Aug 2023
Claire
Stayed 1 night in Aug 2023
Response from The Paxton Management on 12 Sept 2023
Dear ClaireThank you for the review, as we do appreciate all our guest feedback, and always take to heart what their experience was while staying with us. Even though it is disheartening to have received a 3 star rating, we would like to understand and hear more of your concerns. Would you be so kind as to email us on revenue@paxton.co.za your contact details as we would love to get in touch with you and have a chat with you. Hope this is suitable and awaiting your reply in anticipation.Kindest Regards
6/10 Okay
NOMVUZO
23 Jul 2023
NOMVUZO
Stayed 2 nights in Jul 2023
Response from The Paxton Team on 17 Aug 2023
Dear NomvuzoThank you very much for spending your vacation at THE PAXTON HOTEL and taking the time to provide us with your review.We delighted by your great feedback and also by the potential for improvement that you presented us.We looking forward to welcoming you here in Port Elizabeth again soon.Kind regards,
10/10 Excellent
Chelsea
5 Jun 2023
Chelsea
Stayed 1 night in Jun 2023
Response from The Paxton Team on 6 Jun 2023
Dear ChelseaThank you so much for this lovely review we appreciate the feedback. We hope to welcome you back soon to experience exceptional hospitality.Kindest Regards
8/10 Good
Shelley
3 Jun 2023
Shelley
Stayed 2 nights in May 2023
Response from The Paxton Team on 6 Jun 2023
Dear ShelleyThank you for your lovely review, we always love hearing back from our guest. We happy to know that you enjoyed your stay and that you and we hope to welcome you back really soon.Regards
2/10 Terrible
Gracious
28 May 2023
Gracious
Stayed 2 nights in May 2023
Response from The Paxton Team on 6 Jun 2023
Good DayThank you for taking the time to rate our services and we hope to welcome you back real soon.Regards
10/10 Excellent
Mukarram
18 May 2023
Mukarram
Stayed 1 night in May 2023
Response from The Paxton Team on 6 Jun 2023
Dear MukarramWow! thank you for this exceptionally wonderful review and feedback, we so appreciate knowing you had a lovely stay with us and we hope to welcome you back soon.Regards
8/10 Good
Veliswa
9 May 2023
Veliswa
Stayed 1 night in Apr 2023
Response from The Paxton Team on 10 May 2023
Dear VeliswaThank you for this lovely review, we appreciate this amazing and kind commentary. We love hearing that our guest had a lovely stay and that we hope you will return soon.Kind Regards
8/10 Good
Lesley
7 May 2023
Lesley
Stayed 3 nights in May 2023
Response from The Paxton Team on 9 May 2023
Dearest LesleyThank you for this lovely review. We appreciate the lovely and kind review you put through. We hope to welcome you back soon.Kindest Regards
10/10 Excellent
Jackie
17 Apr 2023
Jackie
Stayed 3 nights in Apr 2023
Response from The Paxton Team on 26 Apr 2023
Dear JackieThank you for the loveky review as we always value our guest feedback after their stay. We hope we will be able to welcome you back soon.Kind Regards
2/10 Terrible
edouard
16 Mar 2023
edouard
Stayed 2 nights in Mar 2023
Response from Reservations on 22 Mar 2023
Dear EdouardThank you for the review, we appreciate guest taking time to review service received. Even though it is disheartening to receive such a low score, we would love to know more. Please email us at revenue@paxton.co.za with your commentary and we will be in touch with you
10/10 Excellent
Eric
21 Feb 2023
Eric
Stayed 1 night in Feb 2023
Response from The Paxton Team on 23 Feb 2023
Good Morning EricThank you for the lovely review, we appreciate the time you took to do this review and give us positive feedback. We really hope tom welcome you back soon.
Great location and easy in and out process. Staff very helpful.
Robert
Stayed 2 nights in Jan 2023
Response from The Paxton Team on 7 Feb 2023
Dear Robert. Thank you so much for the lovely review, we really appreciate the time you took to rate our services upon your stay. We so appreciative of your kind words towards our staff and we happy to know that this made your stay great with us. We really hope to welcome you back real soon.
10/10 Excellent
SUCCESS
18 Jan 2023
SUCCESS
Stayed 1 night in Jan 2023
Response from The Paxton Team on 26 Jan 2023
Dear SuccessThank you for the lovely review, we do appreciate the time you took to give us feedback about your stay. we hope to welcome you back soon.
8/10 Good
Verified traveller
Business traveller
22 Oct 2022
Liked: Cleanliness, room comfort
Verified traveller
Stayed 2 nights in Oct 2022
Response from Pacentia on 24 Oct 2022
Dear Mr SeedatThank you for the lovely review, we appreciate it so much. We wish to welcome you back soon.
Response from Pacentia-Revenue Manager on 20 Oct 2022
Dear Mr SteenkampWe so appreciative of you taking the time to rate our services. We so happy to hear that you had a wonderful stay on your recent visit. Hope to welcome you back very soon.
Good Day AlwynThank you for taking the time to review and provide feedback on our services that you received while here. We really appreciate it and we hope to welcome you back soon.RegardsReservations
Good Day StevenThank you so much for rating our service and loving the hotel ambience and location. We always appreciate kind reviews from our guest . We look forward to welcoming you back soon.Regards
Overall good stay
Good location
Ladies at reception where exceptional as well as the other friendly staff
Will definitely stay here again
Rumaisa
Stayed 1 night in Aug 2020
Response from Leonie on 26 Sept 2020
Good Day
A warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. Our aim is to make you feel as special as possible. We hope to see you at Paxton Hotel again soon!
Kind Regards Paxton Hotel
Good Day
We appreciate all feedback from our guests and we are really sorry that you did not have the proper Paxton experience. Please could you get into contact with me hen we can discuss what the problems was revenue@paxton.co.za my name is Leonie
8/10 Good
Keith
Business traveller
2 Mar 2020
Liked: Cleanliness, staff & service, room comfort
Dangerous shower
Well positioned on the beach front, comfortable room with sea view.
Only gripe is that the shower door opened inwards and when you close it, it scoops all the water onto the bathroom floor.
Is it legal to have a shower door opening inwards??
Keith
Stayed 1 night in Feb 2020
Response from Leonie Herd on 17 Mar 2020
Good Morning Keith
Thank you so much for this valuable feedback. We really appreciate that you took the time to let us know. Your shower doors does open to the outside of the shower not inwards there must have been something wrong with your rooms shower door. We will investigate immediately as to what happened. Thank you once again and hope to see you soon.
Regards
The Paxton Hotel
4/10 Poor
Heather, London
Travelled with partner
7 Feb 2020
Liked: Cleanliness, staff & service, amenities
Room was good size but was run down and outdated. It also was positioned on what seemed more like an industrial estate and not as described as advertised. Was quite disappointed with it given the price we paid.
Heather
Stayed 1 night in Feb 2020
Response from Leonie Herd on 24 Feb 2020
Good Day
A warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to know that our staffs smiles and brilliant service has made such a impact on your stay with us. Our aim is to make you feel as special as possible.
We hope to see you at Paxton Hotel again soon!
Kind Regards Paxton Hotel
Good Day
A warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to know that our staffs smiles and brilliant service has made such a impact on your stay with us. Our aim is to make you feel as special as possible.
We hope to see you at Paxton Hotel again soon!
Kind Regards Paxton Hotel
Been to this hotel many times, even lost count. I like it for so many reasons.. Quiet, peaceful, service is good, food delicious every time.. even my kids like it.. close to shops, restaurants and mall- walkable.
ZANELE
Stayed 2 nights in Sep 2019
Response from Leonie Herd on 17 Dec 2019
Good Day
A warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to know that our staffs smiles and brilliant service has made such a impact on your stay with us. Our aim is to make you feel as special as possible.
We hope to see you at Paxton Hotel again soon!
Kind Regards Paxton Hotel
Good Day
A warm Paxton welcome to you as our guest and thank you so much for this review. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We are delighted to know that our staffs smiles and brilliant service has made such a impact on your stay with us. Our aim is to make you feel as special as possible.
We hope to see you at Paxton Hotel again soon!
Kind Regards Paxton Hotel
Paxton welcome to you as our guest and thank you so much for this awesome review. We are delighted to know that our staff's smiles and brilliant service has made such a impact on your stay with us. Our aim is to make you feel as special as possible. We can not wait to welcome you back soon for another stay. Kindest Regards The Paxton Hotel Team
Great location on beachfront, Virgin Active within walking distance. Clean rooms, good value for money, I seem to be using it now on every trip to PE & would highly recommend.
Llew
Stayed 1 night in Sep 2019
Response from Revenue Manager on 25 Sept 2019
Good day Llew
Thank you so much for this amazing feedback you gave us regarding your stay.
Kind Regards
The Paxton Hotel
One of the most under rated, excellent places to stay.
stephen
Stayed 1 night in Jul 2019
Response from Revenue Manager on 2 Aug 2019
Good Day A warm Paxton welcome to you as our guest and thank you so much for this awesome review. We are delighted to know that our staffs smiles and brilliant service has made such a impact on your stay with us. Our aim is to make you feel as special as possible. We can not wait to welcome you back soon for another stay. Kind Regards The Paxton Hotel Team
Very good the hotel. The location is great.kkkkkk nonono
Verified traveller
Stayed 1 night in Mar 2019
Response from Leonie Herd on 26 Mar 2019
Good day
A warm Paxton welcome to you and thank you fro this review. We are so glad that our staff and their service has made such an impact on your stay with us. We cant wait to welcome you back for another stay.
Kind Regards
The Paxton Hotel
Breakfast was awesome, fresh and delicious. My kids enjoyed their stay
Verified traveller
Stayed 2 nights in Mar 2019
Response from Leonie on 13 Mar 2019
God Day
A warm Paxton welcome to you and your family. thank you so much for this review and we are delighted to know that our staff's great smiles and service has made such an impact on you. We hope to welcome you back soon.
Kind Regards
The Paxton Hotel Team
The Paxton is a fine hotel with friendly and cooperative staff. BUT, it is in the middle of nowhere, so it isn't possible to take an easy walk to shops, bars, restaurants... It's good if you are with a party or have a car, otherwise it isn't. I checked out after one night and the staff were most helpful in finding me a more suitable alternative.
Verified traveller
Stayed 7 nights in Feb 2019
Response from Revenue Manager on 4 Mar 2019
Good Day
A warm Paxton welcome to you as our guest and thank you so much for this review. We are delighted to know that our staff's smiles and brilliant service has made such a impact on your stay with us. We hope to welcome you back soon for another stay.
Kind Regards
The Paxton Hotel Team
This was a last minute booking because Hotels.com messed up my booking in East London. I was pleasantly surprised, the place was beautiful and the staff very accommodating. Will definitely be going back there.
Nivashan
Stayed 1 night in Dec 2018
Response from Leonie on 19 Dec 2018
Good Day
Thank you so much for this beautiful review and yes our service and staff"s smiles is always heartwarming. We cant wait to welcome you back again soon.
Kind Regards
The Paxton Hotel