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Sheraton Mirage Port Douglas Resort - Port Douglas Hotels
Rating: 4.5 Stars
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Sheraton Mirage Port Douglas Resort

Port Douglas Road, Port Douglas - Map
 
 
"You should be able to expect more from a Sheraton"
Whilst pleasant enough, you can tell that the staff are here just to do their job. No-one went out of their way to really exceed our expectations. We hired the Cabana space at the main pool and had to return to the Ocean Bar to place our own drinks...that's not what you pay for. It wasn't that the staff were run off their feet either. We were the only people at that pool, but, it was raining...why would they want to get wet hey? It must be the only place in the world were they don't provide you with the opportunity to spend money..!! We tried twice to get a new pillow for my daughter because they were way to big for her and on both occasions we were promised they'd look into it. We never heard anything more. The valet offered to get us some insect repellent, we never heard from him again either. We ate in the onsite restaurant on one evening. I asked if the chef could do a main course version of the Moreton Bay bugs. The waitress said sure, and I received an entrée sized main course. To his credit the chef corrected this and made up a main course for me. It shouldn't be that hard but English was not the staff's first language on many occasions and that can create issues in a restaurant as you can imagine. Now, before you think we are just a whingey family, this is not true at all. We just had expectations about a place that charges top dollar and doesn't deliver. Maybe this is why so many people travel overseas for their exceptional experiences.
Traveller from Adelaide
Between the Great Barrier Reef and the Daintree Rainforest, Sheraton Mirage Port Douglas is situated along the white sands …More

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