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Reviews of Sheraton Grand Mirage Resort, Port Douglas

5 out of 5
Sheraton Grand Mirage Resort, Port Douglas
Port Douglas Road, Port Douglas, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 483 out of 837 reviews" "
Rating 8 - Good. 214 out of 837 reviews" "
Rating 6 - Okay. 86 out of 837 reviews" "
Rating 4 - Poor. 38 out of 837 reviews" "
Rating 2 - Terrible. 16 out of 837 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful pools, grounds and staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jacqueline, WARWICK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous resort, great location, but you can’t walk into town. A bit exclusive, and all the better for that. Rooms well appointed with bath/shower, Wi-Fi etc. Amazingly NO gym- you have to get a taxi to the country club across the road. The USP for us was access directly to 4 mile beach, except when the tide is up and of course you can’t swim in the sea! Over the 5 nights we ate twice in town, and 3 times at the fusion beach bar in resort…the dining room was too smart, and the casual dining room was EMPtY. Great little coffee shop in lobby for a light breakfast. You have to use SR coaches to get in and out of town which adds the the costs, but they are fine and take you to the airport too. Pools and facilities wonderful and they are cleaning all the time!
Stayed 5 nights in Apr 2024

8/10 Good

Richard, Durham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Larysa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. . 10/10
Stayed 6 nights in Mar 2024

6/10 Okay

Courtney

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024

6/10 Okay

Rina

Travelled with partner
Liked: Cleanliness, staff & service
No many options for eating.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Beau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, pool, everything beautiful
Stayed 7 nights in Jan 2024

4/10 Poor

Mirza

Travelled with family
Disliked: Cleanliness, staff & service
High hopes which was not met. Not even close.
The Hotel is nice and grand, however multiple small annoyances drive the score down. A lot of the management staff are not helpful and rude. The place is overall run down. During our stay we were impacted by no water for over 7 x days. Whilst this is not caused by hotel, they could have done more to assist with the stay and frustrations of not showering for 7 days. Also food menu needs to be updated as its same as it were 2 years ago. Have stayed here multiple times as has my family and hotel and staff + everything else as a holiday continues to trend downwards in experience rather than up. On p ositive, GM of hotel is nice and helpful.
Stayed 10 nights in Dec 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience for my family first time in Port Douglas.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jessica

Stayed 5 nights in Dec 2023

10/10 Excellent

Badiha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience. Many great facilities and very accommodating.
Stayed 3 nights in Dec 2023

2/10 Terrible

Natasha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Natasha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dissatisfied
It was quite old and given the price we paid to not have air conditioning or clean room was very disappointing
Stayed 2 nights in Dec 2023

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the breakfast buffet. Staff were helpful when required as well
Stayed 6 nights in Dec 2023

10/10 Excellent

Virgil

Liked: Cleanliness, staff & service, property conditions & facilities
Even during the cyclone the team were fantastic and tried their best to keep us informed and try to keep the facilities open. Extremely well done to all the staff.
Stayed 5 nights in Dec 2023

10/10 Excellent

Nestor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cyclone Jasper
Great holiday amazing pools/lagoon rooms were nice. We got out there just before the cyclone
Stayed 1 night in Dec 2023

8/10 Good

Bindi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great. But they need to pay more attention to detail with the cleanliness of the rooms. Our bathroom vent was clocked with dust, the shower glass screen needed a good clean, one of the handles on the bathroom door was missing, there was something light brown looking dripping down the wall- ?fake tan maybe, there was mouldy coconut flakes outside our bedroom window from a prior guest that had not been cleaned. Besides the cleanliness of the room, the pool area was great with lots of chairs and umbrellas to choose from. The cocktails at the swim up bar were average- perhaps some more practice was needed by the bar staff. The breakfast was great. I’d happily come back
Stayed 5 nights in Nov 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and I had a lovely stay at the Sheraton Port Douglas. If you have the opportunity while staying, hire a cabana by the pool. Preferably one with ladder access to the pool. It makes for a fun relaxing day.
Stayed 3 nights in Sep 2023

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Can’t fault anything about our stay!
Stayed 2 nights in Nov 2023

8/10 Good

Sonia Louise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was very clean and very peaceful , because so many to choose from not crowded at all.
Stayed 5 nights in Nov 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pools
Stayed 4 nights in Nov 2023

10/10 Excellent

Christina

Stayed 5 nights in Oct 2023

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large resort and great pool and beautiful gardens
Stayed 7 nights in Oct 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants, large and clean pool - plenty of chairs around, friendly and helpful staff and high standard of cleanliness
Stayed 6 nights in Oct 2023

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, wow. Bliss. Beautiful resort. The gardens are fabulous A dream come true. Large pool entry accomodation worth the money. Very friendly staff. Walk along Four Mile Beach delightful on appropriate tide
Stayed 5 nights in Oct 2023

8/10 Good

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully situated with stunning walks available on Four Mile Beach at doorstep. My room was lovely however I did ask for a change of room as the first I was given had two issues: too close to wedding reception (noisy!) and the daybed and chairs needed reupholstering (grubby!) Also one more point - in room tech (TV and screen sharing) needs updating. Expected more for the $$ on those points
Stayed 3 nights in Oct 2023

10/10 Excellent

Michael Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools were amazing and swim up bar Surrounding areas are so beautiful and tranquil Would definitely stay again
Stayed 6 nights in Oct 2023

10/10 Excellent

luke

Stayed 3 nights in Oct 2023

6/10 Okay

Megan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is our second time staying here. We stayed just before covid and again last week. The place looks amazing and facilities are great….. but the service is not 5 star and that’s what you’re paying for. Thumbs down for; 👎Check in - we arrived 17 minutes early, we were told to go away and come back on the dot and get your key, which meant lining up all over again. 👎Booked for 4 people only supplied items for 2 people 👎Ordered room service on 3 occasion and asked for a bucket of ice each time, only received it once 👎on checkin asked if we could get a late checkout, was told to ask the day before. 👎day before checkout asked if we could get a late checkout, was told to ask day off and they said they would leave a message and someone would get back to us 👎day of checkout no contact from anyone, so we tried asking for a late checkout …. Guess what didn’t hear from anyone. 👎Food and drinks from the pool area would go missing, turn up 45 mins later or not at all. 👎Food from pool area was cold by the time it got to us and the ice had melted in the drinks All in all Customer Service was terrible, which is in complete contrast to our previous stay. Such a shame as it’s such a lovely place to stay

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean Spacious staff were friendly and helpful pools and pool area amazing
Stayed 3 nights in Sep 2023

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well designed and maintained property with extensive pools as a feature. Dining options varied but some not always available due to demand and pre-booked functions.Staff friendly and helpful. Noticeable noise from children during school vacations. Excellent golf course.
Stayed 6 nights in Sep 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
We didn't stay long enough but we enjoyed our overnight stay.
Stayed 1 night in Sep 2023

10/10 Excellent

David Murray

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The big swimmable lagoons and pools
Stayed 6 nights in Sep 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. The pools and spaces around and above the pools were amazing with lounges or couches everywhere. Family loved it with sandy pool beaches or rocks/decks to climb into the pool. Its a great place to relax and good food options just down the road. Recommend it you wont regret it
Stayed 5 nights in Sep 2023

6/10 Okay

Kurt

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
It didn't deliver value for the amount paid. Buffet breakfast often ran out of a particular dish, in other words they were slow to replenish. As for trying to get a barista made coffee - good luck!!, on one particular day after asking three times including as we sat down to breakfast (for 35mins) we never received our coffee order. Room service - any order under $75 incurred an $8 delivery charge. Really when you're paying $600 a night and $32 for a cheese platter you would think delivery is covered.
Stayed 4 nights in Sep 2023

8/10 Good

rebecca

Liked: Staff & service, property conditions & facilities
Lovely clean and fresh hotel with beautiful amenities.
Stayed 3 nights in Sep 2023

10/10 Excellent

MERRYN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Malcolm

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to beach and town, lots of swimming pools in the complex.
Stayed 6 nights in Sep 2023

6/10 Okay

Richard

Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
The relaxed atmosphere
Stayed 8 nights in Sep 2023

6/10 Okay

Joanne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The floors in the room need to mopped, not only vacuumed. My soles of my feet were black, my pet peeve. You could feel the floor was grubby. Our lagoon access room, the balcony was covered black soot, from god knows where from. The place n general is liking tired. Otherwise the rest was fine considering it’s an older hotel, thanks to Christopher Skase!
Stayed 2 nights in Sep 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing so were the facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were amazing and a great variety of options to relax in. Beach access for walks outstanding.
Stayed 7 nights in Aug 2023

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good pool and buffet breakfast. Poor room cleaning and we were placed close to their convention area that held events at night that are noisy, not great with children.
Stayed 8 nights in Aug 2023

8/10 Good

Rowan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well laid out, with good service. Thought it was a bit pricey for what it was.
Stayed 1 night in Aug 2023

6/10 Okay

Jessie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very uncomfortable bed, aggravated my sore back and my husband nearly fell off the broken toilet seat When you pay between 600-800 per night that's not acceptable
Stayed 3 nights in Aug 2023

10/10 Excellent

Teena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

ROB

Stayed 7 nights in Aug 2023

6/10 Okay

Natasha

Travelled with group
We went for a girls trip and had a lovely time visiting Port Douglas. I was so excited to be staying at the Sheraton Mirage and left disappointed. Mould in the bathroom, daily service of the room was only make the bed and change towels. First time I have ever complained about an uncomfortable bed. So they did try to assist by putting a doona under the bottom sheet. I thought we were going to a 5 star resort, but it didn’t feel five star. Pools were beautiful and the direct beach access was fantastic. Taste of Port Douglas was on and was amazing.
Stayed 4 nights in Aug 2023