Exterior

Reviews of Sofitel Mauritius L'Imperial Resort & Spa

5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 212 out of 466 reviews" "
Rating 8 - Good. 180 out of 466 reviews" "
Rating 6 - Okay. 56 out of 466 reviews" "
Rating 4 - Poor. 13 out of 466 reviews" "
Rating 2 - Terrible. 5 out of 466 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Some of the furniture in the our room was quite worn out and had some kind of dirt all across it. It looked like there was gum or something sticky on the chair so we were unable to use the desk area properly. The mirror in the desk was also quite dirty. Everything else was absolutely amazing and beds were absolutely fantastic to sleep on. Thank you for all of the amazing hospitality and all of the services that were provided.
Stayed 2 nights in Aug 2023
Response from The L'Imperial Team on 1 Sept 2023
Dear Mrs Kathryn,Thanks for sharing your experience of our Resort.We appreciate the positives and the constructive feedback which help us improve.Thank you for assisting us perform at our very best.Kindest Regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel. Great location. Staff fantastic. Very polite and so helpful. Food excellent. Would go back.
Stayed 9 nights in Jun 2023
Response from The L'Imperial Team on 11 Jul 2023
Dear Mr Robert,Thanks for your lovely comments. We are delighted to have met your expectations and look forward to welcoming you back anytime soon.Kindest regards

6/10 Okay

MARCO

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
At the check in we noticed the bath was dirty , we mentioned to the staff but nobody did care to come and see us , the staff in general have no clue about service so I would take off the word luxory and charge less as rooms are in need of renovation , if you want to get to flic and flac center you need to take a taxi as the road is dark with no sidewalk, taxi in the resort will accept only cash , you might wonder why.. , and they charge 6 pounds for 5 minutes drive , the beach is full of little rocks and dead corals , boats are passing by very close to the beach that almost get you if you are in the water which is not deep , the 3 star are just for the food and spa.
Stayed 10 nights in Mar 2023
Response from The Sofitel L' Imperial Team on 27 Mar 2023
Dear Mr Marco,Thank you for taking the time to comment following your stay. We are sorry that your stay did not meet your expectations in terms of service. However, please note that the taxis are independent from the hotel and we have no say concerning the fare they charge.We appreciate your constructive comments and shall take remedial measures so as to improve where required.Regards,

10/10 Excellent

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel with great service
Stayed in renovated Magnifique room Service is excellent - staff very attentive Room and other facilities very well maintained
Stayed 3 nights in Feb 2023
Response from L' Imperial Team on 4 Mar 2023
Dear Valued Guest,Thank you for your very Magnifique comment.We look forward to welcoming you back again.Kind RegardsPaulette

8/10 Good

WALDEMAR

Stayed 10 nights in Feb 2023
Response from L' Imperial Team on 27 Feb 2023
Dear Valued Guest,Thank you for rating our Hotel.We look forward to welcoming you back again.Best Regards

10/10 Excellent

Milica

Stayed 2 nights in Nov 2022

10/10 Excellent

Mylene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Sofitel Experience
It was amazing. The staff were welcoming and very attentive. Certainly the best service in comparison to other Sofitel I have stayed in within Europe ans UK
Stayed 18 nights in Jun 2022
Response from Sofitel L'Imperial Team on 6 Jul 2022
Dear Mrs Mylene, Thanks for sharing your review. We are delighted that your stay met with your expectations and look forward to welcome you back to our Resort. Kind Regards

10/10 Excellent

Vineet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really nice and peaceful. The rooms were large and airy. The staff was helpful and friendly.
Stayed 7 nights in Jun 2022
Response from Sofitel L'Imperial Team on 2 Jul 2022
Dear Valued Guest, Thank you for your beautiful review. We look forward to welcome you back. Kindest regards

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

8/10 Good

Damien

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
This is an amazing hotel ! People are here to satisfy your needs and make your trip awesome!
Stayed 1 night in Jan 2022
Response from L' Imperial on 11 Jan 2022
Dear Mr Damien, Thank you for your awesome comments. We are thrilled to have met your expectations and your satisfaction is our reward. We wish you a very fruitful and healthy 2022! Sincerely, Paulette

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Average
Food allergy was not noted. Communication was poor during the trip. Food was ok for our short stay. Would not stay beyond a few days.
Stayed 3 nights in Dec 2021
Response from Imperial on 29 Dec 2021
Dear Guest, We acknowledge the rating of your experience at our Resort and are pleased to note your satisfaction concerning food. We once more would like to apologize for the breakdown in our internal communication and are pleased to the mutually agreed solution. Our best wishes for a happy 2022! Regards Paulette Tang PA to General Manager

6/10 Okay

Rolando

Liked: Cleanliness, property conditions & facilities, room comfort
Not as good as I hoped
I love other Sofitel properties around the world. They generally have great knowledgeable staff and really go above and beyond for the customer. I can’t say that for this place . I was unable to get any reservations at the restaurants and we were there over a week! That’s ridiculous and they should have tried to at least accommodate a beach dinner . I also was out in a bit so luxurious room when they had better rooms available. My room didn’t even have a working ac it was super hot the first night and we complained we stayed j. The room for another 3 nights. It was really difficult to get a taxi and the hotel didn’t do much to help us. Overall I would t recommend this hotel.
Stayed 8 nights in Nov 2021
Response from L'Imperial on 1 Dec 2021
Dear Sir, Thank you for taking the time to share your feelings following your stay. We are very sorry to learn that your expectations were not met and would like to sincerely apologise to you for letting you down. We shall certainly address the issues you encountered to work for improvement. Thank you for helping us perform at our best. Sincerely Guest Relation Service

10/10 Excellent

Waleed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from L'Imperial on 1 Dec 2021
Dear Mr Waleed, Many thanks for this excellent rating. Hope to welcome you back soon again. Warmest regards Guest Relation Service

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Could be better for 5*
Lovely hotel however the buffet was a little below 5*, as were the staff clearing tables to empty plates that birds were eating off!
Stayed 4 nights in Mar 2020
Response from Guest Relation Service on 16 Mar 2020
Dear Guest, Thank you for your review and comments for us to work on improvements. Kind Regards

6/10 Okay

T.A.B., London

Liked: Cleanliness, amenities
Disliked: Staff & service
Nice private beach. Service in the bars and restaurants was variable. Sometimes excellent, more often slow, and occasionally overwhelmed by guest numbers. Although well maintained, the property had the feel of somewhere that needed a touch more tlc.
Stayed 6 nights in Feb 2020
Response from Guest Relation Service on 2 Mar 2020
Dear Guest, Thank you for your comments. We appreciate your feedback to enable us perform at our very best. Kind Regards

6/10 Okay

Verified traveller

Nice pool, shared with kids, but no pool bar l This hotel needs renovation. Choice if restaurants limited other than buffet.
Stayed 6 nights in Jan 2020
Response from Guest Relation Service on 15 Jan 2020
Dear Guest, Thank you for your feedback. Pleased to inform you that a Pool Bar will soon be a reality this year.. Have a wonderful 2020 ! Kindest regards

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Guest Relation Service on 10 Jan 2020
Dear Nancy, Many thanks for your perfect rating. Hope to welcome you back. Have a wonderful 2020!

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great address in Flic & Flac
Great hotel, practical rooms, helpful staff
Stayed 2 nights in Dec 2019
Response from L'Imperial on 3 Jan 2020
Dear Valued Guest, Thanks for sharing your satisfaction. We hope to welcome you back! Sunny regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was better than I expected, I like it and I would recommend it to everyone
Stayed 5 nights in Dec 2019
Response from L'Imperial on 18 Dec 2019
Dear Guest, We thank you for sharing your satisfaction and hope to welcome you back. Have a wonderful Christmas and a succesful 2020 ! Sunny Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2019
Response from Guest Relation Service on 30 Sept 2019
Dear Guest, Thanks for your perfect rating. Hope to welcome you back! Kind Regards

8/10 Good

Verified traveller

Stayed 8 nights in Sep 2019
Response from Sofitel L'Imperial Guest Relation Team on 17 Sept 2019
Dear Guest, Thank you for your rating. Kind Regards

10/10 Excellent

rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property and friendly staff!
We are from Mumbai and recently stayed for a week. (Early sep19). The proprty has most of the tick marks and I shortlisted after a lot of research. Its on flic en flak beach on the west coast. Clean beach and a good boathouse for all the key water sports. Nice rooms with views, wonderful garden area, pool area, and choice of 5 restaurants. The breakfast menu is quite varied and good. Would like to thank and mention Pravin at the breakfast restaurant for making us feel at home during the entire stay and Yash for helping organise the city tours . Great job both of you . Overall a great stay and would love to come back again !
Stayed 6 nights in Aug 2019
Response from Guest Relation Service on 10 Sept 2019
Dear Valued Guest, Thanks for your wonderful review. We are thrilled to have met your expectations and hope to welcome you back again. Warm regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
the food menu could be improved and add more local dishes but they do go the extra length to serve to your taste if you request a meal
Stayed 1 night in Aug 2019
Response from Guest Relation Service on 6 Sept 2019
Dear Guest, Thanks for your review and remarks which help us improve. Kind Regards

8/10 Good

TN, London

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very happy with our stay at this hotel and i would recommend it....reasons why i have not given it full 5* -Update electrics. Some sockets did not work. Advertise the great free boat house activities better. Provide a free shuttle bus into flic en flac or casevilla shopping mall. Buffet restaurant prices need to be lowered. Our total for taxi+dinner was less than the total at hotel restaurant. Advise: always negotiate taxi/tour prices Drop to 25-30% of asking price
Stayed 9 nights in Aug 2019
Response from Guest Relation Service on 4 Sept 2019
Dear Guest, Thank you for sharing your positive feedback. We always strive to constantly improve on our standards and your comments will help us to reach that goal. Sunny regards

6/10 Okay

Verified traveller

Well the room is rather outdated the curtains had holes in them not just one a few when the sun shines on it the toilet cistern was continuously running anytime you flush it you have to lift the handle back up the room not cleaned properly sockets not working Breakfast was very poor bacon and sausages cooked the night before I saw it I went down for breakfast at 06:45 am the bacon was in a huge pile so was the sausages when I asked for it that’s when they try to heat it up for me on the grill plate Well I don’t want to carry on but everything was bad staff the lot oh they actually sent someone else’s laundry to my room 😂😂😂😂
Stayed 4 nights in Aug 2019
Response from Guest Relation Service on 28 Aug 2019
Dear Guest, Thanks for sharing. We have taken note of the several issues you encountered and would like to sincerely apologize for the inconvenience faced. We appreciate your feedback which will assist us to perform at our very best.. Kind Regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful setting. Staff not always particularly friendly. Didn’t always get tea & coffee in the room replenished. The beach is stunning. Wine is stupidly over priced.
Stayed 13 nights in Aug 2019
Response from Guest Relation Service on 26 Aug 2019
Dear Guest, Thanks for your review. We have taken note of the issues you encountered and apologise for the mishaps. Regards

10/10 Excellent

BEllison

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was perfect; staff very courteous, professional and helpful. Hotel needs a bit of renovation. Breakfast was amazing and we enjoyed the variety of food including typical local items. Will return!
Stayed 8 nights in Aug 2019
Response from L 'Imperial on 19 Aug 2019
Dear Guest, Thanks for sharing your satisfaction. We will be delighted to welcome you back. Sincerely Guest Relation Service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Aug 2019
Response from Guest Relation Service on 13 Aug 2019
Dear Guest, Thanks for your rating. Best Regards

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Guest Relation Service on 5 Aug 2019
Dear Guest, Thanks for your rating. Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, friendly smiley staff. Loved the free snorkelling, pedal boats etc.
Stayed 10 nights in Jul 2019
Response from Guest Relation Service on 30 Jul 2019
Dear Guest, Thanks for sharing your experience. We are delighted you enjoyed your holidays at our resort and hope to welcome you back. Sincerely,

10/10 Excellent

Terry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, friendly staff, great selection of food, clean and tidy, plenty of fresh, clean towels and immaculate swimming pool. Amazing holiday with my daughter and I. Definitely recommend... 5*****
Stayed 7 nights in Jul 2019
Response from Guest Relation Service on 30 Jul 2019
Dear Guest, Thanks for your lovely feedback and recommendation. We are thrilled to learn of your satisfaction. Sincerely

10/10 Excellent

devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019
Response from Guest Relation Service on 30 Jul 2019
Dear Guest, Thanks for your perfect rating. We hope to welcome you back again. Sunny regards

10/10 Excellent

Verified traveller

Stayed 4 nights in Jul 2019
Response from Guest Relation Service on 16 Jul 2019
Dear Guest, Thanks for your perfect rating. Hope to see you back. Kind Regards

10/10 Excellent

Verified traveller

Stayed 7 nights in Jul 2019
Response from Guest Relation Service on 16 Jul 2019
Dear Guest, We appreciate your rating, thanks very much. We hope to welcome you back. Warm regards

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
The hotel is in need of a revamp. The buildings look old and delapidated. The food quality was very bad and overpriced ( breakfast and dinner bufffet as well as the lunches and room service menu). The Spa treatments, service, facilities and staff were excellent. The staff at the Kids villa were excellent. Although the facility itself could be improved with more planned activities for kids the ladies who ran the club were helpful, caring and went out of their way. Although the Sofitel is 5 star it doesn’t compare to the service and standard of other 5 star hotels.
Stayed 7 nights in Jun 2019
Response from Guest Relation Service on 3 Jul 2019
Dear Guest, Thanks for sharing your review. We are pleased to inform you that a room renovation is in the pipeline. Concerning food quality, although your comments do not seem to quite match with the usual very positive feedback that we receive both on this support and onsite, we have conveyed this message to our F&B & kitchen Team. Best Regards

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and beautiful destination with a lovely beach.
Stayed 9 nights in Jun 2019
Response from Guest Relation Service on 28 Jun 2019
Dear Sir, Thanks for your rating and nice review. Hope to welcome you back.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but very expensive to eat in. Stuning location o a beautiful beach. Seating in the pool area was fantastic with double sun lounger beds, brilliant.
Stayed 13 nights in May 2019
Response from Guest Relation Service on 12 Jun 2019
Dear Guest, Thank you for your review. We hope to welcome you back soon. Kind Regards

10/10 Excellent

JeanDassaye, Melbourne Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful. I have to say a special thank you to Parweez , Ashima and Nawaz. The property however needs some fresh painting. All the staff were so helpful. Thanks again for a lovelty 13 nights.
Stayed 13 nights in May 2019
Response from Guest Relation Service on 7 Jun 2019
Dear Valued Guest, Many thanks from all our Ambassadors who are fired up with your appreciations! We hope to have the pleasure of your return visit in a not too distant future. Sunny regards

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
On return to this property, the property is very old and needs renovations. Rooms smell heavily of mould, rooms dated, disappointed for a 5* hotel. Staff and activities were great, definitely 5* standards
Stayed 6 nights in May 2019
Response from Guest Relation Service L'Imperial on 3 Jun 2019
Dear Guest, We appreciate your comments which have been carefully noted. Thanks for helping us perform at our very best. Kind Regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Staff were approachable and courteous. We enjoyed the sea view from the bedroom balcony.
Stayed 11 nights in May 2019
Response from Imperial Guest Relation Service on 3 Jun 2019
Dear Guest, Thanks for sharing your experience. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the clean friendly property. What I did not like was that everytime that the staff cleaned the room they left ALL the lights on. My room mate fell on the corridor because it was wet. It seems the gardeners watered the plants on the second floor and the water seeps to the ground floor. She could have been seriously hurt
Stayed 7 nights in May 2019
Response from Guest Relation Service on 20 May 2019
Dear Valued Guest, Thank you for sharing your experience. Please accept our apologies with the mishap to your room mate due to the slippery corridor. Kindest Regards

10/10 Excellent

Verified traveller

Stayed 10 nights in Apr 2019
Response from Guest Relation Service on 8 May 2019
Dear Guest, Thanks for your perfect rating. Hope to welcome you back! Warm regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and we loved the beach, which was so clean and great to spend the day.
Stayed 7 nights in Apr 2019
Response from Guest Relation Service on 30 Apr 2019
Dear Guest, Thanks for your review and rating. Hope to welcome you back soon again. Warm regards

10/10 Excellent

TAO, Cairo

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, with nice staff . Position : wonderful
Stayed 7 nights in Apr 2019
Response from Guest Relation Service on 30 Apr 2019
Dear Valued Guest, Thanks for your perfect rating and review. Look forward to your visit soon again! Warmest regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Fantastic view. Good location. Great sorts facilities. Restaurant is good. Building is old. Check-in can be improved.
Stayed 7 nights in Apr 2019
Response from Guest Relation Service on 30 Apr 2019
Dear Guest, Thank you for sharing your feedback. We have noted the need for improvement of the check-in service. Kindest Regards

10/10 Excellent

Andy, Daventry, GB

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding resort and spa. Really good selection of places to eat, you must try the Teppanyaki. Staff are very friendly and helpful, special word for Anais on the front desk, she is brilliant. The So Spa is a haven of tranquility with plenty of treatment options to chose from.
Stayed 6 nights in Apr 2019
Response from L'Imperial Guest Relation Service on 2 May 2019
Dear Sir, Thanks for such an outstanding review and rating. We hope to welcome you back soon! Sunny Regards from Mauritius

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic holidays with 2 small children (4 months and 2 years old)
Stayed 13 nights in Mar 2019
Response from L'Imperial Guest Relation Servicec on 2 May 2019
Dear Guest, Thanks for your rating. Look forward to welcome you back! Sunny Regards

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2019
Response from The L'Imperial Team on 2 Apr 2019
Dear Guest, Thanks for this perfect rating. Hope to welcome you back! Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel grounds and rooms are really good. The staff are generally helpful and friendly.
Stayed 3 nights in Mar 2019
Response from The L'Imperial Team on 2 Apr 2019
Dear Guest, Thanks for your nice review. Hope to welcome you back! Kindest regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with an amazing staff. Everyone was helpful, friendly and the service was outstanding. The room was large, comfortable and very clean. The bed was extremely comfy and I had no issues with the room whatsoever. A really good hotel worth the money.
Stayed 7 nights in Mar 2019
Response from The L'Imperial Team on 2 Apr 2019
Dear Guest, Thank you for your amazing review. Hope to welcome you back! Best regards