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Hola,
Les escribo porque quiero hacer una reclamación y no se cual es la via.
Hice esta reserva Itinerary: 72581895028499, que es la que se puede ver en el mail. Dicha reserva se pagó atreves de Expedia con la tarjeta de crédito.
14/06/2023 00:00 TRANSACCION MOTO PAIS NO UME EXPEDIA 72581895028499 877-903-00WA Liquidado -263,8 EUR
14/06/2023 00:00 COMISION COMPRA MONEDA NO EURO Liquidado -7,91 EUR
Unos días más tarde fui al hotel y tambien me cobraron la estancia:
20/06/2023 00:00 COMPRA INTERNACIONAL LA RESERVE PETION-VILLE Liquidado -289,14 EUR
20/06/2023 00:00 COMISION COMPRA MONEDA NO EURO Liquidado -8,67 EUR
Les rogaria me informen cual es el modo de hacer una reclamación para que me reembolsen el gasto.
Gracias
Gilda Klett
I like everything l, except for the shower. They stopped the water and turned in back on, on their on time. I didn't like that.
Otherwise everything was wonderful.
I will not go back.
The food is good even though you don't have a lot of options but it's alright. There's plenty of vegetation which is great and the place is pretty quiet.
The room was ok (my main issue being with the sink).
The staff is not the most welcoming nor the friendliest but they'll listen to you, i guess that's great.
As for my experience: BAD. I was not warned that during the night there would be no AC. Almost suffocated in the middle of the night. The ceiling fan was not working either and they did not think to check this detail before giving me the room. I had to open the windows and surprise, surprise was attacked by mosquitoes.
If you're the type that searches best value for money I would definitely not recommend. You can just spend 20-25 dollars more to get a much satisfying stay in some, not too far, other places. You can even pay a bit less to have a better room elsewhere if outdoor spaces are not very important to you.
If you're not that type of person, then give it a try. Maybe your experience will be better than mine or not. Either ways, I wish you good luck.
The hotel is nice and clean. It nestled in a tropical forest setting. The staff is friendly and the food is good. Great place for one on one business meetings. Removed from the hustle and bustle of the city. we love this place.
Jean
Stayed 2 nights in Jan 2021
10/10 Excellent
Verified traveller
26 Jan 2021
Liked: Staff & service
The Tranquillity and enjoyed the service by very friendly staff.
I like the atmosphere & the location! I didn’t like the facts the air conditioner was leaking over the bed, told the front desk the same night I got in, and the next morning.it took them 24 hours later to change my room, after I kept complaining to them, also they’re only one tower in the room, I advise them as well. They respond to me was their in the laundry. Didn’t get a new tower till a day later! Not good. Price of the food & drinks are too expensive, it’s ridiculous!
Great location. Clean and spacious rooms. However, price for food and drinks at the hotel are extremely pricey. $4 dollars for a local Prestige and $22 for a fish, when all great local restaurants in PetionVille have the same food for a fraction of this price, that's painful
For the past few years I've been stayed at La Reserve Haiti my experience there is always a family atmosphere, from management to staff the relationship between Miss Pascal thePDG of the Hotel with their employees is exceptional. I will always recommend this peace of paradise to anyone who've plan to visit Haiti, it is so quiet and tranquil, the food is excellent and is located right in heart of Petionville. 👍👍👍!!
Farro
Stayed 5 nights in Nov 2018
Response from La Réserve on 28 Nov 2018
Dear Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. It is much appreciated! Thank You for choosing La Réserve.
The La Reserve was a beautiful stay while in Petionville, Haiti. I cannot say enough about the staff and their attentiveness, meticulousness, and overall hospitality to make sure I had a wonderful stay. The property grounds are beautiful. While I stayed in an older room,that was renovated with modern amenities, I would request a room in the main building. Overall the room was very clean, but did have an older smell. The one drawback is they do not have a hotel shuttle for transportation to and from the airport, which I was told they are currently working on and hope to have in the coming months. I strongly recommend the stay and look forward to staying there again!!!
T Renee
Stayed 5 nights in Feb 2018
Response from La Réserve on 24 Feb 2018
Dear Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. It is much appreciated and will help us improve the standard of facilities and services offered to all our guests.
We can now simplify your arrival with a convenient transportation from the airport to the Hotel; by booking a taxi when reserving your room or the day prior to your arrival.
In order to receive Confirmation for your transportation, you must send us your flight details.
An email confirming your booking will be sent to the email address provided by you during the booking process.
Looking forward to see you again in the near future.
Very nice hotel to stay if you want to feel the Haitian culture. The staffs were nice and friendly, Phillipe the security guy was very friendly and helpful, Thank you to Alfred, Samantha and others members that I forget their name. I would definitely recommend this hotel to any family or friend.
Val
Stayed 7 nights in Jan 2018
Response from La Réserve on 22 Feb 2018
Dear Guest,
Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.
Looking forward to see you again in the near future.
6/10 Okay
Menchy, Sharon, Massachusetts
6 Jan 2018
Liked: Staff & service
Excellent location and peaceful.
I almost get electrocuted when I tried to shave with my electric razor, the outlet is not gfi safe.
For some reasons its like the power voltage is to high for an electric razor.
The food is good but way over priced, $10 for a rum punch and $12 for a small Cesar salad was outrageous.
Breakfast was very good but not typical/authentic.
Menchy
Stayed 2 nights in Dec 2017
Response from La Réserve on 22 Feb 2018
Dear Guest,
We are sincerely concerned and apologize that we fell short on your expectations in some areas.Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
We hope these events won't trouble your stay with us in the future.
Thank you for choosing La Réserve.
The hotel is ok but they need to upgrade the rooms to make them more attractive and comfortable. I like where the hotel is located and the environment. I like the scenery with all the plants that are around and make it very cool. I like the entertainment that they have every Tuesday. Overall the Hotel is ok but it needs improvement.
The staff was excellent and the meals were well prepared and delicious. Morning breakfast was sufficient and fresh. I love the setting nice and quint for a beautiful get away. I am planing to go back again soon and looking forward to it. The only dislike was the way the shower is built, water was everywhere after taking a shower, but everything was excellent. My wife love the poison gro cell. Looking forward for December for a two week stay. EXCELLENT
Quiet hotel. Front desk staff helped to print boarding pass and see few other items. Breakfast has a limited range of items - eggs made to order, cereal, cold milk, pineapple, papaya, carrot cake, toast, coffee, tea and one juice. Tasty, but would prefer a bit more variety. Enjoyed the view of trees around my room!
Sharon
4/10 Poor
Jiesha
11 Jun 2016
Disliked: Staff & service, room comfort
Cute, but too many issues
First room wifi, tv, and phone didn't work. So they moved me to another room, but the water and a/c stopped working. I had to call to get them back on. Plus I tripped on a paver and sliced open my toe. They had great breakfast included, but it was definitely not worth the price. Cute hotel and nice location, but too many issues. I would not stay there again.
Very pleasant place, nice room, helpful staff, but some details should be worked on to make it excellent.
Lucie
6/10 Okay
William, Panama
30 Aug 2015
Liked: Room comfort
OK but improvements are needed
I have stayed several times at La Reserve, I like its openness and gardens, also conveniently located in Petionville. Areas of improvement: bad smell coming from the bathrooms; the first morning practically no water to shower - the other days it was OK; and when you pay at the restaurant the waiters keep any coin change, it should be up to me to give a tip or not. Having said that, I will return to La Reserve for future trips.
Excellent service, peaceful and quiet which is rare in Port-au-Prince, a lovely little green oasis , clean, friendly and courteous staff, a lovely place.
L’hotel N’a pas recevoir le paiement à temps à cause de la carte de crédit virtuelle envoyé à l’ho Pourtant le paiement avait débité de mon compte.
Veuillez régler ce petit problème de paiement avec l’hotel le plus tôt possible.
Schubert Samedi