Jamaica Palace Hotel

Photo gallery for Jamaica Palace Hotel

Featured image
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Outdoor pool, pool umbrellas
Terrace/patio

Overview of Jamaica Palace Hotel

Jamaica Palace Hotel

3.5 star property

3.6/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Williamsfield, Port Antonio, Portland

Explore the area

  • Popular LocationTrident Castle9 min walk
  • Popular LocationRio Grande7 min drive
  • Popular LocationFolly Ruins8 min drive
  • AirportPort Antonio (POT-Ken Jones Aerodrome)23 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable 6 Nov 2020 - 31 Mar 2022.

About this area

Port Antonio

Located in Port Antonio, Jamaica Palace Hotel is near the beach. While the natural beauty of Blue Lagoon and Winnifred Beach can be enjoyed by anyone, those looking for an activity can explore Errol Flynn Marina. Waterskiing and parasailing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.

What's nearby

  • Trident Castle - 9 min walk
  • Blue Lagoon - 6 min drive
  • Rio Grande - 7 min drive
  • Folly Ruins - 8 min drive
  • Fort George - 9 min drive

Getting around

  • Kingston (KIN-Norman Manley Intl.) - 133 min drive

Restaurants

  • Jamaica Palace Restaurant — 1 min walk
  • Woody's - 9 min walk
  • Mille Fleurs Restaurant - 15 min walk
  • Bushbar - 18 min walk
  • Gazebo Cook Shop - 6 min drive

About this property

Jamaica Palace Hotel

3.5-star hotel with free breakfast and 24-hour front desk
An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. Free breakfast (local cuisine), free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a coffee shop/café and laundry facilities are on-site. All 80 individually decorated rooms feature free WiFi and private yards. For a bit of entertainment, guests will find TVs with cable channels, and other amenities include patios and sitting areas.
Jamaica Palace Hotel offers 80 forms of accommodation which are accessible via exterior corridors and feature a safe and free toiletries. Rooms open to patios. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. Cable televisions are provided. Bathrooms include a bath.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). In-room massages, an iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

All-inclusive details

All-inclusive room rates at Jamaica Palace Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Gift shop/newsstand
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Arabic
  • English
  • German
  • Spanish

Business services

  • Computer station

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathtub
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Entertainment

  • 32-inch TV
  • TV channels

Outdoor space

  • Patio
  • Garden

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe
  • Separate sitting area
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 6 November 2020 to 31 March 2022 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Jamaica Palace
Jamaica Palace Hotel
Jamaica Palace Hotel Port Antonio
Jamaica Palace Port Antonio
Palace Hotel Jamaica
Palace Jamaica
Jamaica Palace Hotel Hotel
Jamaica Palace Hotel Port Antonio
Jamaica Palace Hotel Hotel Port Antonio

Frequently asked questions

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 32 out of 88 reviews
5 - Excellent 36%
Rating 4 - Good. 23 out of 88 reviews
4 - Good 26%
Rating 3 - Okay. 15 out of 88 reviews
3 - Okay 17%
Rating 2 - Poor. 6 out of 88 reviews
2 - Poor 7%
Rating 1 - Terrible. 12 out of 88 reviews
1 - Terrible 14%

4.0/5

Cleanliness

3.8/5

Staff & service

4.4/5

Amenities

3.7/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
This place is incredible. We had a negative experience with another hotel nearby and opted to stay here instead. It was in March with the pandemic, and the hotel management and staff were so kind, since there werent many guests they upgraded us for free, the grounds are beautiful and its walking distance to a few stores and eateries, and a short taxi ride into town and many beaches. Definitely worth a trip!
Stayed 3 nights in Mar 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had amazing time at the hotel!! The security who let us in was friendly and professional. We felt safe throughout our stay. My friend and I went and were greeted by the manager at the front. We were promptly checked in and greeted in a friendly manner. The rooms were very clean and the service was excellent!! The manager went above and beyond to check in and ensure
Stayed 2 nights in Mar 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an absolutely wonderful time at the Jamaica Palace Hotel. I have been coming to Port Antonio for years and I cannot stay at any other hotel except the Jamaica Palace Hotel. It is the absolute BEST in the area and in the world. Staff and management were so friendly, welcoming and knowledgeable. The manager Freddy is so lovely. He is exceptionally friendly, kind and warm. He really made my experience here even better. The rooms are beautiful and the amenities are amazing. This hotel is truly a palace and the staff and management treat you like royalty. Having worked in the customer service industry for years, I commend all of the staff and especially their leader Freddy, on an amazing 5-star experience. All of the staff are well-trained and know how to do their jobs to perfection. I highly recommend this hotel to anyone who is traveling to the Port Antonio area. This hotel has something for everyone and you will be treated like royalty. Thank you so much Freddy and Jamaica Palace staff for making my stay in Port Antonio an amazing experience.
Stayed 15 nights in Jan 2020

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The palace hotel was very clean and staff was nice in professional!!
Stayed 3 nights in Feb 2020

1/5 Terrible

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible!
The staff at Jamaica Palace were very pleasant and friendly however, they totally did not know what to do when we checked into the hotel. Four young ladies were all looking at each other with no clue as to what they were to do, at one point they all left us standing at the check-in counter. The staff needs extensive training and management should be ashamed of themselves for not training giving them enough training. The hotel was completely out dated and old with flower decor, there were no comforters or blankets in the rooms. When we asked the staff for a blanket, we were told “No we don’t have any” we asked 2 nights in a row. The lock on the door for our room did not work, and was told we had to lift up on the lock in order for it to open. The pool look like mole was growing on the bottom black spot everywhere. I would never recommend anyone to stay at The Jamaica Palace.
Stayed 4 nights in Feb 2020