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Reviews of Hotel du Vin & Bistro Poole

4 out of 5
Hotel du Vin & Bistro Poole
Thames Street, Poole, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 343 out of 568 reviews" "
Rating 8 - Good. 155 out of 568 reviews" "
Rating 6 - Okay. 47 out of 568 reviews" "
Rating 4 - Poor. 16 out of 568 reviews" "
Rating 2 - Terrible. 7 out of 568 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jane

Travelled with family
Disliked: Staff & service
Disappointing experience. Hotel looking very shabby. Lunch was awful, food served before we even had drinks delivered. Food was cold. Room was uninspiring. Back to back TV’s are a bad idea! Staff seemed distracted and everything felt as though it was a huge effort for them. I didn’t expect to feel unsafe walking around the Main Street at 7.30pm. All in all a lacklustre experience.
Stayed 1 night in Mar 2024
Response from Daisy on 18 Mar 2024
Dear Jane, Thank you for taking the time to write a review following your stay at Hotel du Vin Poole. I'm disappointed to hear that you didn't enjoy your stay.If you would like to discuss your feedback further, please do not hesitate to contact me directly. I would have welcomed your feedback during your stay so we could have made your time with us more enjoyable.Kind regards,

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shame the car park was so small. Had to park about 10 mins away and reception staff didn’t have info on the car park (ie when we needed to pay). Other than that, all good.
Stayed 1 night in Mar 2024
Response from Daisy on 18 Mar 2024
Dear Suzanne, Thank you for taking the time to write a review following your stay at Hotel du Vin Poole. I'm glad to hear you enjoyed your stay. Due to the age and history of the Hotel, the car park is on the smaller side. Luckily there is a big carpark just behind the Hotel on the quay-front. I'm sorry this information was not shared with you.We look forward to welcoming you back to the hotel in the future.Kind regards,

6/10 Okay

Amy

Business traveller
Liked: Cleanliness, staff & service
The Hotel is in a great location but felt the rooms need updating and also really hard to get to the room as very narrow corridors. My room was really cold as the room itself was lovely so it was a shame as spoilt the experience.
Stayed 1 night in Mar 2024
Response from Daisy on 18 Mar 2024
Dear Amy, Thank you for taking the time to write a review following your stay at Hotel du Vin Poole. I'm sorry to hear you were not happy with your room. All of our bedrooms had a refurbishment last year.Due to the age of the building, some of the corridors can be a little narrow. Our staff would have been happy to assist with the temperature of the room during your stay.We look forward to welcoming you back to the hotel in the future.Kind regards,

10/10 Excellent

Alison

Stayed 1 night in Feb 2024
Response from Reception Team on 19 Apr 2024
Dear Alison, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

8/10 Good

Martyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
period hotel, nicely presented. Indivdual rooms. Great Bistro. 5 starts not awarded as food left in fridge from previous occupant. Our room beautifull but let down by bathroom fan not working and shower tray blocked drain. Small details I know, but shouldn't happen in a 4 star hotel
Stayed 1 night in Feb 2024
Response from Reception Team on 24 Feb 2024
Dear Martyn, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Always fab, every aspect from the staff, rooms bar and restaurant are top notch
Stayed 1 night in Jan 2024
Response from Reception Team on 24 Feb 2024
Dear Andrew, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Thank you
Amazing friendly staff great location and quality room definitely comimg back here
Stayed 1 night in Jan 2024
Response from Reception Team on 24 Feb 2024
Dear Paul, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

8/10 Good

Margaret

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Reception Team on 24 Feb 2024
Dear Margaret, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

10/10 Excellent

Noirin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Reception Team on 24 Feb 2024
Dear Noirin, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second visit to this hotel. Staff are always very nice and helpful. Parking isn[t easy onsite but the adjacent public car park is fine. Lots of restaurants close by. Room was clean, fresh and comfortable. Breakfast was excellent on both stays.
Stayed 1 night in Dec 2023
Response from Reception Team on 24 Feb 2024
Dear Geoffrey, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, would recommend.
Stayed here whilst visiting family. The hotel is situated in excellent location just by the harbour. The evening meal and breakfast were both delicious, served by friendly staff. We plan to stay here again, in the near future.
Stayed 1 night in Dec 2023
Response from Reception Team on 24 Feb 2024
Dear David, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

10/10 Excellent

andrew

Stayed 1 night in Dec 2023

10/10 Excellent

Helen

Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Travelled with pets, Travelled with partner
Our first visit to Hotel du Vin Poole and we really enjoyed our stay. Great room, lovely staff and excellent location.
Stayed 1 night in Dec 2023

4/10 Poor

Craig

Business traveller
Liked: Cleanliness
Heating in my room did not work. Provided with a small heater. Not enough to heat the room. Staff communication poor.
Stayed 1 night in Dec 2023

10/10 Excellent

FRANCESCA

Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here for the 1st time and were looked after so well. We have a small dog so were a little nervous but we need not have worried. There was a lovely table set right next to the restaurant area for us so we didn’t feel isolated. The breakfast was fab and we used the restaurant again for our evening meal which was again fab. Will look to stay again when back in the area
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing and the hotel is beautiful. We can’t wait to go back.
Stayed 1 night in Nov 2023
Response from Reception Team on 20 Nov 2023
Thank you so much for your lovely comments and score. It was a pleasure to have you here with us. Looking forward to welcoming you here soon. Best Regards,

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Reception Team on 18 Nov 2023
Thank you for your score. It was lovely to have you here. Looking forward to welcoming you here in the near future. Best Regards,

8/10 Good

Paul

Travelled with partner
Lovely property and rooms. Staff friendly and very helpful.
Stayed 2 nights in Nov 2023
Response from Reception Team on 18 Nov 2023
Thank you for your score. It was lovely to have you here. Looking forward to welcoming you here in the near future. Best Regards,

10/10 Excellent

Peter

Stayed 1 night in Oct 2023
Response from Reception Team on 9 Oct 2023
Thank you for your score Peter. It was a pleasure to welcome you here at our Hotel. Hope to see you in the near future. Take care! Reception Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent tasting menu with wines at very reasonable price
Stayed 1 night in Sep 2023
Response from Reception Team on 9 Oct 2023
Thank you for your score John. It was a pleasure to welcome you here at our Hotel. Hope to see you in the near future. Take care! Reception Team

4/10 Poor

M

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could be great- spoiled by lazy staff
Lovely building, quirky, really nice room. However, the bar and restaurant staff are very bad. They run the bar especially for themselves, not for their customers. Waited 15 mins for thec3 staff behind the bar to serve us at our table. Gave up, asked for help from reception, who got it sorted. All the customers in the bar had to go to the bar to get a drink! Such a shame as its a nice bar. To make matters worse had to send chicken fillets back as they were still pink and uncooked in the middle. Chef incinerated them in the microwave and had them delivered back to us. I would normally expect them to be cooked afresh. This place needs better management
Stayed 1 night in Sep 2023
Response from Reception Manager on 9 Oct 2023
Dear M. My apologies if we haven't met your expectations on this occasion. Our aim is get better on our customer service and be up to our client's expectations. I will speak with my colleagues about your experience recently./ Please do get in touch with me personally if you desire to go through more details or if you considered to come back in the near future and I then will look after your reservation. Best Regards,

4/10 Poor

James

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mary Celeste
Hap hazard check-in, wacky description of where the rooms were, choice of 1 bottled beer and 1 bottled cider at the bar, no staff serving anyone half the time we were there.
Stayed 1 night in Sep 2023
Response from Reception Team on 19 Sept 2023
Our apologies for the experience you had during your stay with us. I will speak with my colleagues about your feedback in order to improve our customer's expectations. We hope to welcoming you here soon.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were very good. Room spotless but low ceiling, otherwise a perfect short stay
Stayed 1 night in Sep 2023
Response from Reception Team on 17 Sept 2023
Thank you for the lovely review Steve! We hope to see you again soon. Kind regards,

10/10 Excellent

Jacqui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location with lots of choice for restaurants nearby. Food at the hotel really good but if booking inclusive dinner quite a few of the choices had supplements to be paid. Breakfast excellent.. all hot food cooked to order. Lovely outside space for eating and drinking al fresco. Very small car park at the hotel but a big pay and display car park at the back of the hotel. Would recommend.
Stayed 2 nights in Sep 2023
Response from Reception Team on 17 Sept 2023
hank you for your review Jacqui. We hope to see you at one of our hotels again! Kind regards

8/10 Good

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reception Team on 17 Sept 2023
Thank you for your score Leanne. We hope to see you at one of our hotels again! Kind regards

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a stay
Beautiful hotel in a great location right by the Quay. Excellent rooms apparently all totally refurbished, super comfy beds, great breakfast & service
Stayed 1 night in Aug 2023
Response from Reception Team on 17 Sept 2023
hank you for your review Elisabeth. We hope to see you at one of our hotels again! Kind regards

10/10 Excellent

Jake

Travelled with partner
Liked: Amenities
Awesome great location and good space
Stayed 1 night in Aug 2023
Response from Reception Team on 19 Sept 2023
Thank you so much for your feedback! Hope to welcoming you here soon.

6/10 Okay

elaine

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness
I liked the position of the hotel, didn’t like the fact I had to pay at least £10 to park a night or £12.70 for the main car park. The hotel was in a quiet street although the pub was very close by and there was a security light that kept constantly coming on outside our bedroom! Very annoying. Bar staff were not very attentive when we tried to get a drink, a quick “be with you soon would of been nice “ instead we was ignored. Rooms were large, but they charged £20 per night for the dog which we wasn’t aware of. Overall an average stay, which was made better for the position of the hotel.
Stayed 2 nights in Aug 2023
Response from Reception Team on 19 Sept 2023
Our apologies for your recent experience at our Hotel. We will make sure to pass your comments to the departments in order to improve our service. Thank you for your visit and we really hop[e to welcome you here in the near future.

8/10 Good

Anthony

Stayed 2 nights in Aug 2023
Response from Reception Team on 17 Sept 2023
Thank you for your score Anthony. We hope to see you at one of our hotels again! Kind regards

8/10 Good

Christine

A lot of stairs and corridors. Difficult to find the way to the room. Wouldn’t like to experience needing the fire exit in a hurry
Stayed 1 night in Aug 2023
Response from Reception Team on 19 Sept 2023
Thank you for your recent feedback about your stay at our Hotel. We hope to welcoming you here soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
This is an amazing hotel. It’s a beautiful building with a fantastic bar and restaurant area. We were upgraded to a huge room with roll top bath in the room. The selection of tea and coffee in the room was amazing. The bed was so comfortable and the room was so quiet. We loved everything about this place and will definitely return.
Stayed 1 night in Aug 2023
Response from Reception Team on 17 Sept 2023
hank you for your review Julie. We hope to see you at one of our hotels again! Kind regards

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Reception Team on 17 Sept 2023
Thank you for your score Andrew. We hope to see you at one of our hotels again! Kind regards

10/10 Excellent

Phil

Stayed 1 night in Jul 2023

6/10 Okay

Deborah

Stayed 1 night in Jun 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little town centre hotel
Very quick stop between wedding and a ferry. Pleasant room and staff. Great breakfast. Would stay again and try restaurant and bar areas
Stayed 1 night in Jun 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Amazing hotel, friendly helpful and welcoming staff. Great location. Outstanding food. Clean comfortable rooms. Would definitely staff again. Only minor downside, no mirror/plugs together in our room (château beauduc) to assist ladies getting ready easily.
Stayed 2 nights in Jun 2023

10/10 Excellent

Michelle

Stayed 2 nights in Jun 2023

10/10 Excellent

Odete

Stayed 1 night in May 2023

10/10 Excellent

PAUL

Stayed 1 night in May 2023

10/10 Excellent

Louise

Stayed 1 night in May 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Sheldon

Stayed 1 night in May 2023

10/10 Excellent

Lisa

Stayed 1 night in May 2023

10/10 Excellent

Stanislaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A most excellent stay
I spent several nights at the Hotel du Vin in Poole and I made the right choice. Located in the nicest neighborhood-- Old Town-- the service was superior in every way.
Stayed 3 nights in May 2023

8/10 Good

L

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Melanie

Stayed 1 night in May 2023

10/10 Excellent

Marie-Claire

Stayed 1 night in Apr 2023