Front of property

Reviews of The Queens Hotel

4 out of 5
The Queens Hotel
City Square, Leeds, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 798 out of 1162 reviews" "
Rating 8 - Good. 254 out of 1162 reviews" "
Rating 6 - Okay. 59 out of 1162 reviews" "
Rating 4 - Poor. 31 out of 1162 reviews" "
Rating 2 - Terrible. 20 out of 1162 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jayne

Business traveller
Liked: Amenities
The bathrooms I’m was very dusty in top of toilet. Not been cleaned in days. Same as near sink. Toilet roll holder placed in a very odd place if you are small. Clean bedding and nice meal but restaurant staff not that attentive.
Stayed 1 night in Mar 2024

10/10 Excellent

Jon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man on the check in desk could not have been happier or more helpful! Great customer service, beautiful rooms, so convenient for bars/restaurants/shopping/Leeds Arena. Wouldn’t hesitate to recommend and hope to return!
Stayed 1 night in Mar 2024
Response from Director of Operations on 27 Mar 2024
Thank you for the great rating and feedback Jon! We can't wait to welcome you back to The Queens!

6/10 Okay

David, London

Travelled with family and small children
Liked: Cleanliness
Very convenient location right next to the train station and as others have mentioned, the lobby, bar and restaurant area are very nicely presented. However, the layout of our "family" room was very odd - two huge beds right next to each other seems an odd configuration? Aside from the fact that the room wasn't big enough to accommodate two beds of this size, I don't particularly want my kids sleeping right on top of me! Another minor irritation was that housekeeping repeatedly left only two towels for us. But, more disappointing was the bar service. With small kids, we tend to book hotels on the basis of them having decent bars/restaurants as we obviously can't venture out once the kids are asleep. We stayed three nights and on two of those nights, quite a few options on the drinks menu (no draught beer and several wines) were not available. On one occasion when we ordered cocktails, the bar staff seemed unsure of how to make them (and the resulting drinks were not very good). So very much a case of style over substance. One other minor point: I don't think it would be asking too much to have some nuts (or something similar) available at the bar. It's a bit unreasonable to expect people to order from the dinner menu if they just want a little snack to go with their drinks. We did order some appetisers from the menu on our first night and they were nothing to write home about, so we weren't terribly keen on doing the same on subsequent nights.
Stayed 3 nights in Mar 2024
Response from Director of Operations on 27 Mar 2024
Thank you for your review and feedback David. We are sorry to hear that you faced some issues with your stay. Pictures of all our rooms are displayed on our website so that guests can view them before booking. We have connecting rooms available in the hotel which you may prefer for the future. We will pass on your feedback about the bar and food to Grand Pacific We hope to welcome you back again.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at The Queens Hotel were friendly and we received great service. The hotel is in the centre of Leeds close to shops, restaurants and museums all of which were within walking distance. Our king bed was very comfortable and although you are in the heart of a city, we did not notice lots of outside noise. Being near Leeds Station means you can get out to York, the Yorkshire Dales and further afield easily.
Stayed 3 nights in Mar 2024
Response from Director of Operations on 27 Mar 2024
What a wonderful and comprehensive review Jonathan, thank you! We are thrilled to bits that you enjoyed your time with us and can't wait to welcome you back again soon!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb breakfast and walked straight in via the train station so ideal after a couple of train stops to get direct to our room. Lovely sized room with all mod cons
Stayed 1 night in Mar 2024
Response from Director of Operations on 27 Mar 2024
Thank you for the great rating and feedback Russell! We can't wait to welcome you back to The Queens!

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Mar 2024
Response from Director of Operations on 27 Mar 2024
Thank you for the perfect rating Darren! Please come and see us again soon!

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel next to train station. Very comfortable room and bed . Stylish bar & restaurant area. Super friendly staff. Will definitely stay again !
Stayed 1 night in Mar 2024
Response from Director of Operations on 20 Mar 2024
Thank you for the great rating and feedback Andrea! We can't wait to welcome you back to The Queens!

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Director of Operations on 20 Mar 2024
Wow! A Perfect score Lorna! Thank you! We can't wait to welcome you back again soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Director of Operations on 21 Mar 2024
Thank you for the perfect rating Brian! Please come and see us again soon!

10/10 Excellent

Victoria, Gainsborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, smells gorgeous when you enter through the front entrance and rooms high standard. Male receptionist was extremely welcoming.
Stayed 1 night in Mar 2024
Response from Director of Operations on 12 Mar 2024
Thank you for the perfect rating and feedback Victoria! Please come and see us again soon!

10/10 Excellent

Robyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, middle of city center. Not easy parking.
Stayed 5 nights in Feb 2024
Response from Director of Operations on 12 Mar 2024
Thank you for the perfect rating Robyn! We can't wait to welcome you back to The Queens again soon!

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend, rooms clean and super helpful staff.
Stayed 1 night in Mar 2024
Response from Director of Operations on 6 Mar 2024
Thank you for the perfect rating and great feedback Jackie! Please come and see us again soon!

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
Excellent as always . Great , friendly staff , good rooms and restaurants and bar
Stayed 1 night in Feb 2024
Response from Director of Operations on 28 Feb 2024
Thank you for the perfect rating and feedback John! We can't wait to welcome you back to The Queens again soon!

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely art deco hotel grandeur. Excellent staff.
Stayed 1 night in Feb 2024
Response from Director of Operations on 24 Feb 2024
Thank you for the perfect rating Helen! We can't wait to welcome you back to The Queens again soon!

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Director of Operations on 23 Feb 2024
Thank you for the good rating Neil! Please come and see us again soon!

10/10 Excellent

Mel, Barnsley

Travelled with partner
Beautiful
Stayed 1 night in Feb 2024
Response from Director of Operations on 23 Feb 2024
Thank you for the perfect rating Mel! Please come and see us again soon!

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the foyer and the friendly staff. I also liked how quiet it was in and around our room. I didn't like having only one mirror in the room which was in the bathroom.
Stayed 3 nights in Feb 2024
Response from Dean sygrove on 16 Feb 2024
Wow KathleenA 5 from 5 is great!We do have things to work on and we will.Kind RegardsDean

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast , staff very helpfull
Stayed 1 night in Feb 2024
Response from Dean sygrove on 16 Feb 2024
HI GrahamA 5/5 is fantastic!Lets do it all again soon!Kind RegardsDean

10/10 Excellent

amanda

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
All very good except parking and Access Very difficult to access by car. Lots of long term roadworks and difficult to navigate one way systems, bus lanes and restricted access roads. Had to park in a lay-by and walk to drop cases off and same to collect them. Shame.
Stayed 1 night in Feb 2024
Response from Dean sygrove on 16 Feb 2024
Hi AmandaGreat score despite the issues with the arrival experience.We have worked hard with Leeds City Council to reduce the impact on our valued guests.Kind RegardsDean

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Dean sygrove on 16 Feb 2024
HI CatherineWhat a score!We cannot thankyou enough!Kind RegardsDean

10/10 Excellent

Sal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dean sygrove on 16 Feb 2024
Hi Sal Great review!The team will be chuffed!Kind RegardsDean

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dean sygrove on 16 Feb 2024
HI JoeThat's a great score but we will do better.Kind RegardsDean

4/10 Poor

Jonathan

Travelled with partner
Disliked: Cleanliness
Unfortunately we paid extra for a room at the front of the hotel , the room looked grubby and the shower was blocked and flooded the bathroom, we reported this too reception and was too we’d have new towels and the shower would be fixed. But nothing happened so next morning no shower no towels , not much to ask for a £130 a night room.
Stayed 1 night in Feb 2024
Response from Dean sygrove on 16 Feb 2024
Hi JonathanI know our team have looked into the issue.The resolution is on its way!Kind RegardsDean

8/10 Good

Sue

Liked: Property conditions & facilities
Lovely helpful hotel
Stayed 1 night in Feb 2024
Response from Dean sygrove on 16 Feb 2024
Hi SueGreat review and great score!We have things to work on and we will.Kind RegardsDean

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star all round , will be back
Stayed 2 nights in Feb 2024
Response from Director of Operations on 4 Feb 2024
Thank you for the perfect rating and feedback Pauline! We can't wait to welcome you back to The Queens again soon!

8/10 Good

Mathew March

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful grand art deco hotel in the heart of Leeds
Stayed 1 night in Jan 2024
Response from Director of Operations on 31 Jan 2024
Thank you for the good rating Matthew! Please come and see us again soon!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay as always
Stayed 2 nights in Jan 2024
Response from Director of Operations on 30 Jan 2024
Wow! A perfect rating John! We can't wait to welcome you back again soon!

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has had a great refurb and the family room we stayed in was great. All staff at the property were lovely and friendly, but the bar and restaurant just seemed a little unorganised and seemed unaware of items on the bar menu.
Stayed 1 night in Jan 2024
Response from Director of Operations on 30 Jan 2024
Thank you for the good rating and feedback Victoria. We are thrilled you loved the hotel and can't wait to welcome you back again soon!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Director of Operations on 30 Jan 2024
Wow! A perfect rating Adam! We can't wait to welcome you back again soon!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely after the recent refurbishment
Response from Director of Operations on 30 Jan 2024
Thank you for the perfect rating and feedback Matthew. We are thrilled you loved the hotel and can't wait to welcome you back again soon!

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Great cocktails. Nice rooms
Response from Director of Operations on 24 Jan 2024
Thank you for the perfect rating Nigel! It's great that you got to spend time in Grand Pacific. Please come and see us again soon!

10/10 Excellent

szilvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Director of Operations on 4 Feb 2024
Thank you for the perfect rating Szilvia! We can't wait to welcome you back to The Queens again soon!

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Director of Operations on 26 Jan 2024
Thank you for the amazing rating David! We can't wait to welcome you back again soon!

10/10 Excellent

Paul

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We stayed at the Queens over Christmas and during this time the whole hotel smelled of Cinamonn and it was marvellous. The breakfast was really good with a great choice. My only criticism would be the room service could be a bit more timely and on occasion we had to ask for more milk tea bags etc. That said the surroundings and the whole feeling of the place made for an exceptional Christmas. Thank You
Stayed 4 nights in Dec 2023
Response from dean on 1 Jan 2024
Good EveningGreat score and review!See you in the very near futureDean

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience at the Queens hotel. It’s built in the train station so it’s a great location for transportation and is also right in the centre of town. Everything you need is right outside the door. Looks like the hotel has been renovated. We stayed in a standard double room and there was plenty of space and all the expected amenities. Room was clean, modern, and decor’d to a good standard. The foyer was very grand and felt pretty fancy. Made the place feel rather special. The staff were wonderful. Very attentive and polite. I was very pleased with the service.
Stayed 1 night in Dec 2023
Response from dean on 1 Jan 2024
Good EveningGreat score and review!See you in the very near futureDean

10/10 Excellent

Andy

Stayed 1 night in Dec 2023
Response from dean on 1 Jan 2024
Good EveningGreat score and review!See you in the very near futureDean

10/10 Excellent

Rob

Stayed 1 night in Dec 2023
Response from Director of Operations on 25 Dec 2023
Thank you for the perfect score Rob! Please come and see us again soon!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director of Operations on 25 Dec 2023
Thank you for the perfect score Richard! Please come and see us again soon!

4/10 Poor

Catherine, Ongar

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
I’ve stayed at The Queen’s Hotel a few times in the past and been very satisfied. This time, however, there appeared to be a big problem with housekeeping standards. I had to change rooms twice to find one that was not appallingly grubby and even the third still had cup rings and fingerprints on glass surfaces and a dusty towel rail. The reception team was typically friendly and eager to find a solution but sadly this hotel is no longer my preferred stay of choice when visiting Leeds on business. Front of house team let down by poor governance behind the scenes, which is a pity. The booming Christmas market display every half hour, accompanied by illuminations directed at my bedroom window may only be seasonal but were very disruptive to relaxation. Altogether a poor stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Maxine

Stayed 1 night in Dec 2023
Response from Director of Operations on 21 Dec 2023
Thank you for the perfect rating Maxine! We can't wait to welcome you back again soon!

10/10 Excellent

Alec

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director of Operations on 19 Dec 2023
Thank you for the perfect rating Alec! Please come and see us again soon!

10/10 Excellent

Elise

Stayed 1 night in Dec 2023
Response from Director of Operations on 19 Dec 2023
Thank you for the perfect rating Elise! Please come and see us again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab stay would use hotel again
Stayed 1 night in Dec 2023
Response from Director of Operations on 19 Dec 2023
Thank you for the perfect rating! Please come and see us again soon!

2/10 Terrible

Elizabeth

Stayed 1 night in Dec 2023
Response from Director of Operations on 19 Dec 2023
We are sorry to see that you didn't enjoy your time with us Elizabeth. We hope that you raised any issues while you were in the hotel and that we did our best to resolve them. We hope to welcome you back to The Queens.

8/10 Good

Blythe

Travelled with family
Liked: Staff & service
Visitng our daughter at Leeds Uni
The hotel is beautiful, and the staff was lovely. The room was large, and amenities were nice - complimentary wine & beer, coffee & a few snacks. I think our biggest issue was the bathroom - while it was large, the towels were small & rough, the heated towel rack didn't work, the toilet didn't have an actual toilet seat (just the base & a lid) & the amenities were super tiny. The shower itself was fine but the floor was old & stained. And we had a family room, booked for 3 people & discovered when we went to turn the sofa into a bed that we'd been left no linens (or towels) for our daughter. The staff was nice & quickly brought them, but at 1130 pm, it's a bit of an inconvenience to have to wait for awhile. For such a beautiful hotel, these little things were surprising. However - for the price? It was a decent stay.
Stayed 1 night in Nov 2023
Response from Director of Operations on 16 Dec 2023
Thank you for your review and feedback Blythe. We are glad that you enjoyed your stay overall and found the staff to be lovely. We are a little non-plussed by your comment about the toilet seat as the lid and the seat come together. I have noted that your reservation came into our system as for 2 adults rather than 3. When we know in advance that 3 people are staying we make sure to set the room for 3 with the sofa bed made and additional amenities prepared. We are glad that our team set up the sofa bed when you requested at 11.30pm, although we could have done it earlier in the day if requested from when you checked in at 2.30pm. We hope to welcome you back again soon!

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director of Operations on 16 Dec 2023
Thank you for the perfect rating Nicola! Please come and see us again!

10/10 Excellent

Diane

Stayed 1 night in Dec 2023
Response from Director of Operations on 13 Dec 2023
Thank you for the perfect rating Allison! Please come and see us again soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Queens break.
From check in until checking out all staff were very friendly and nothing was too much trouble for them. All facilities we used were to the highest standard.
Stayed 2 nights in Dec 2023
Response from Director of Operations on 11 Dec 2023
Thank you for the perfect rating and wonderful feedback! We can't wait to welcome you back again soon!

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director of Operations on 13 Dec 2023
Thank you for the perfect rating Allison! We can't wait to welcome you back again soon!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel good breakfast
Stayed 1 night in Dec 2023
Response from Director of Operations on 11 Dec 2023
Thank you for the perfect rating Carl! Please come and see us again soon!