Outdoor pool

Reviews of Mercure Pontianak City Center

4 out of 5
Mercure Pontianak City Center
Jalan Jenderal Ahmad Yani, 91, Pontianak, West Kalimantan

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 99 reviews" "
Rating 8 - Good. 49 out of 99 reviews" "
Rating 6 - Okay. 17 out of 99 reviews" "
Rating 4 - Poor. 10 out of 99 reviews" "
Rating 2 - Terrible. 2 out of 99 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

RODERICK

Travelled with partner
Disliked: Property conditions & facilities
no hot water. pool was dirty. buffet breakfast is so so. room amenities not so impressive. for its level and reputation, it was a disappointing stay
Stayed 3 nights in Jan 2024
Response from Ricky Coen Arifin - General Manager on 29 Jan 2024
Dear Mr. Roderick ,Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Karolyn

Stayed 2 nights in Aug 2023
Response from Ricky Coen Arifin on 3 Sept 2023
Kepada Ibu Karolyn yang terhormat,Terima kasih sudah memberikan rating 5 untuk Mercure Pontianak City Center dan atas waktunya memberikan penilaian untuk Hotel Kami.Kami senang menerima penilaian Ibu dan penilaian Ibu sangat berarti bagi kami dalam rangka untuk terus meningkatkan kualitas layanan serta fasilitas Hotel agar dapat sesuai dengan harapan Tamu kami semua dan kami akan selalu memberikan pelayanan yang prima.Sekali lagi terima kasih banyak atas penilaiannya dan kami berharap dapat menyambut Ibu kembali diwaktu yang akan datang.Hormat kami,Ricky Coen ARIFINGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Ricky Coen Arifin on 22 Jun 2023
Kepada Bapak yang terhormat,Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Ricky Coen ArifinGeneral Manager

10/10 Excellent

RODERICK

Stayed 1 night in Mar 2023
Response from Rizky on 4 Apr 2023
Kepada Bapak yang terhormat,Kami sangat berterima kasih atas komentar Bapak mengenai kunjungan Bapak di Mercure Pontianak City Center. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami akan memberitahukan komentar Bapak kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Bapak telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,Rizky Dwi PFront Office Manager

10/10 Excellent

Mohamed

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Adi Budiarto on 25 Mar 2023
Dear Valued Guest,It was a pleasure having you with us and thank you for giving us your hotel rating .We are pleased to received that according to your rating that you had a good stay and that we have been able to fulfill your expectation. We greatly appreciate for your feedback and it is help us to maintain standard service to all our Customer.Once again thank you very much for your review , and we indeed look forward to welcoming you again in the near future.Best regards,Adi BudiartoDuty Manager

4/10 Poor

Diana

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We checked in to the room with broken door in the restroom. Hair dryer was not working. Breakfast was terrible. Overall we’re disappointed with staying here.
Stayed 1 night in Apr 2022
Response from Muh. Ferry Fahlevy on 5 May 2022
Dear Mrs. Diana, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. for this kind of case we will conduct training for the staff involved to maximize the experience in your future stay, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Muh. Ferry Fahlevy Room Division Manager

6/10 Okay

Aida

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room i has been stay for 8 day the AC was not cool at all. Since first nite staying already complaining to the receptionist and they said will chexk on it till next 2 day again i did tell them about and still the same nothing happening. As same the shower drain is blocked too. On my last day too laundry late delivery to me till the day i wanted and need to call for it. Hope they will more play attention to the guest request when they feel somethinf wrong with the room.
Stayed 8 nights in Mar 2022
Response from Muh. Ferry Fahlevy on 5 May 2022
Dear Mrs. Aida, Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. for this kind of case we will conduct training for the staff involved to maximize the experience in your future stay, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Muh. Ferry Fahlevy Room Division Manager

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I didn't like there's no free breakfast for my family even though I paid for the hotel included free breakfast according to that hotel website anyway
Stayed 2 nights in May 2021

4/10 Poor

Dyg Sapiah

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2019
Response from rizky on 20 Dec 2019
Dear Mr. Anonymous, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At centre near ayani shopping centre. Staff are friendly. Breakfast is good.
Stayed 3 nights in Dec 2019
Response from Rizky on 20 Dec 2019
Dear Mr. Anonymous, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rizky Dwi P Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near mall
Best hotel in Pontianak. Beside a mall.
Stayed 1 night in Sep 2019
Response from rizky on 17 Nov 2019
Dear Mr. Anonymous , Warmest Greeting from Mercure Pontianak City Center. We are pleased to read that you love our hotel. It’s encouraging as our guest’s satisfaction is our primary concern. We are looking forward to having the pleasure of welcoming you again on your next visit to Pontianak. Sincerely, Rizky Dwi P, Duty Manager

6/10 Okay

HPO

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The building is great and staffs are friendly. I am disappointed because I didn’t get to have my rooms as I reversed. My family has allergies which can’t inhale cigarette smoke and she has to use inhaler. We were put on the smoking floor.
Stayed 1 night in Jul 2019
Response from Rizky Dwi P on 16 Aug 2019
Dear HPO , Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rizky Dwi P Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2019
Response from Ferry on 5 May 2019
Dear Value Guest Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. One again we thank you for the rating. We are looking forward to your next visit in the near future. Best Regards Ferry FAHLEVY Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Nice property located nearby shopping mall. However room is quite old.
Stayed 2 nights in Apr 2019
Response from Ferry on 14 Apr 2019
Dear Valuable Guest Thank you for taking your valuable time in giving us valuable reviews and feedback after you stay at Mercure Pontianak City Center recently… We are very happy to know that one of our valuable guests had very pleasant experience while being with us. Location is out best strong point as your mention (only 5 minutes away to the shopping mall) and We will share your valuable comments to our teams. Regarding The room is quite old, it is true, our hotel almost reaches 10 years since 2009, We have a plan for renovated in this years. One again we thank you for the review. We are looking forward to your next visit in the near future. Hopefully your next visit will be as pleasant as the previous one. Best Regards Ferry FAHLEVY Front Office Manager

4/10 Poor

Ken, Kuching

Disliked: Staff & service, amenities, property conditions & facilities
The air conditioner is not working properly especially now during hot season
Stayed 3 nights in Mar 2019
Response from Ferry on 14 Apr 2019
Dear Mr. Ken Thank you for taking your time writing this review. we would like to sincerely apologize due to the inconvenience happen during your stay, especially for Air Conditioner. Please be rest assured that this is not typical neither a standard of product we are providing to our customers. We do hope that we could serve you better in the near future. All comments from our valued Guests especially yourself is treated as the valuable input for improving our quality of products dedicated to our guests in the future. Again, let me extend our sincere gratitude for your input and we look forward to welcoming you back to our hotel. Best Regards Muhammad Ferry FAHLEVY Front Office Manager

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2019
Response from Ferry on 7 May 2019
Dear Value Guest Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regards Ferry Fahlevy Front Office Manager

8/10 Good

Ros, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff & room very clean.. near with Mega Mall
Stayed 2 nights in Nov 2018
Response from Rudin Ruslan on 27 Nov 2018
Dear Mrs. Ros We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rudin Ruslan General Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Sylvi Anggreani, Guest Experience Manager on 29 Oct 2018
Dear Mr. Thomas, thank you so much for your feedback for Mercure Pontianak City Center. I'm glad that you enjoyed your stay here. We hope to see you soon. Regards, Sylvi Anggreani, Guest Experience Manager

2/10 Terrible

Chelvam, KL

Liked: Staff & service
Disliked: Property conditions & facilities
Bad Experience.
WE have to call 10 times and wait hours for them to come and do something not right in the room. I think Expedia customers are given the worst rooms in the hotel. This is not the first time I have experienced this kind of treatment under Expedia.
Stayed 2 nights in Oct 2018
Response from Sylvi Anggreani, Guest Experience Manager on 29 Oct 2018
Dear Chelvam, warmest greeting from Mercure Pontianak City Center. First of all, we would like to apologize for your inconvenience. We never differentiate our guest. For us, all the guest are our valuable guest. We hope you can give us another opportunity to serve you again next time. Once again we are sorry for your disappointment. Regards, Sylvi Anggreani, Guest Experience Manager

4/10 Poor

lily, kuching,sarawak

Disliked: Staff & service
I ve trouble with the front desk.It wasnt pleasant experience.please be better next time.
Stayed 3 nights in Sep 2018
Response from Sylvi Anggreani, Guest Experience Manager on 29 Oct 2018
Dear Lily, thank you for letting us know your experience stay at Mercure Pontianak City Center. We apologize for you inconvenience. I will share your comment to our front desk team, to improve their quality of service. We hope you can give us another opportunity to serve you again next time. Regards, Sylvi Anggreani, Guest Experience Manager

8/10 Good

nurul, my

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly and helpful staff, hotel located just beside a shopping mall, this criteria is very good, just that we had to wait more than 1 hour to get our room ready and grab drivers are not allowed to pick up/drop in front up hotel lobby in normal circumstances.
Stayed 2 nights in Sep 2018
Response from Sylvi Anggreani, Guest Experience Manager on 29 Oct 2018
Dear Ms. Nurul, we really appreciate your time to giving us your feedback. We glad that you liked our strategic location and impress by our staffs. We also apologize for waiting too long for your room. At our hotel, check in time is 14.00. And our hotel is never prohibit online taxi to entering the hotel area. We hope your next stay will be more pleasant than your last stay. Regards, Sylvi Anggreani, Guest Experience Manager

8/10 Good

Verified traveller

Easy access to mall nearby for food.
Stayed 2 nights in Sep 2018
Response from Sylvi on 18 Sept 2018
Dear our valued guest, Thank you for staying with us and for your kind review. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our strategic location. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, Sylvi Anggreani, Guest Experience Manager

8/10 Good

samuel, hk

Liked: Staff & service
The hotel is Clean, comfortable, I think I will come again and the food is ok too! Thanks
Stayed 2 nights in Feb 2018

10/10 Excellent

Kingsley, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel
Nice hotel with friendly staff. Close to the biggest mall in Pontianak.
Stayed 3 nights in Dec 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
F&B was very disappointing. Room operated. Hotel is no more than 3Star.
Stayed 3 nights in Nov 2017
Response from Ferry on 10 Dec 2017
Dear Mr, Anonymous Thank you for taking the time to tell us about your experience at the Mercure Pontianak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ferry Fahlevy Front Office Manager

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just as you'd expect from a Mercure hotel. Everything was very good.
Stayed 1 night in Sep 2017

8/10 Good

Sunil S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

smelly, indinwsia

Disliked: Room comfort
nuce hotel but given smoking rokm
I usually have good experience until today. I booked this room weeks in advance and requested for non smoking room. upon check in, I was still given a smoking room. room stink and ask to change a room but no.
Stayed 1 night in Aug 2017

8/10 Good

Liew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear Mr Liew, Thank you so much for taking your time to give us a review. It is always a pleasure to receive positive feedback. All of us at Mercure Pontianak would like to offer our sincere thanks for your delightful review and we hope your next visit will be as pleasant as the previous one. Hope to see you soon. Best Regards, Sylvi Anggreani Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problem at all
Clean place, very eeaaonable price. Think there was a gym, couldnt find it (didnt ask)
Response from ADEL on 1 Apr 2017
Dear Mr Anonymous We very much appreciate your comments regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina SIMATUPANG Asst front office Manager

10/10 Excellent

Zesta, Pontianak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Adel on 18 Nov 2016
Dear Mr Zesta, We very much appreciate your comments regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina SIMATUPANG Asst. Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location
very good location. it is just walking distance to megamall, convenience for the customer have no transport. room big enough, staffs are polite, breakfast is good.

6/10 Okay

Veronica

Liked: Staff & service
Convenient but requires maintenance
Location is convenient as it's located near the mall. However, the rooms require maintenance particularly the lock. I was locked out from the room twice and always felt insecure to leave the room.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
old hotel, good location near the mall
Many run down furnitures in the room. Old hotel that need rejuvenation soon. Twice short power breakout during the 1st night stay. Staffs were friendly

10/10 Excellent

Nurilen, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to the shòpping centre
Clean rooms and had good buffet breakfast options Staff were also really friendly. A convenient location

8/10 Good

Ade

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good service but poor room condition
The room condition was bad. There were bugs and toilet basin water flow did not work.

8/10 Good

Merly Marjani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Paul, Sydney

Liked: Cleanliness, property conditions & facilities
Good trip
This hotel is located right next to the largest mall in Pontianak which makes it a great location with access to entertainment (Fun Station, Amazon and Cinemas). The mall food court also has a large variety of food to chose from. Was there for 7 nights with booking for 2 rooms. There was initially a mix up in the rooms as we had requested for a connecting rooms. The front desk wanted to charge us more for this but after we have made our strong displeasure known, this was quickly fixed up by the manager of the hotel.

8/10 Good

SAKINAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

cindy, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Good place to stay. The hotel was good, near to airport. The staff also friendly.

8/10 Good

Nur Atiqa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ferry Fahlevy on 19 Dec 2015
Dear Mrs. Nur Atiqa We very much appreciate your comments regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry Fahlevy Front Office Manager

8/10 Good

Lee-Anne, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The hotel was nice and the staff were very professional and helpful. It is only a short walk to the Ayani Mall, but there is not much else to do near the hotel. The pool looked nice, but it is partially surrounded by the restaurant.
Response from Ferry Fahlevy on 8 Aug 2015
Dear Mrs. Lee-Anne, We very much appreciate your comments regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ferry Fahlevy Front Office Manager

10/10 Excellent

Iswan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Ferry Fahlevy on 1 Aug 2015
Dear Iswan, Thank you for your Fantastic Score to Mercure Hotels Pontianak. Highly appreciated. We are welcoming you again in a future... Best regards, Ferry Fahlevy Front Office Manager

10/10 Excellent

Iswan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

HERU, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place to Relax
I like to stay here because it's near to my office. 3 minutes to shopping mall and it's easy to access.
Response from Ferry Fahlevy on 11 Jul 2015
Dear Mr. Heru We very much appreciate your comments regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Ferry Fahlevy Front Office Manager

10/10 Excellent

hermansyah, jakata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and comfortable
Very nice and comfortable..thx for the nice service
Response from Ferry Fahlevy on 11 Jul 2015
Dear Mr. Hermansyah We very much appreciate your comments regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Ferry Fahlevy Front Office Manager