Carmo's is absolutely charming, but I'm not sure it's quite the 5 star experience it aims to be given the cost. The setting is beautiful and generally the hotel is as well, but we did find some of the facilities a bit run down. In particular, the pool needed a bit of sprucing up.
Service left a bit to be desired. While relaxing by the pool it was rare that staff would check in which meant frequent trips to the front desk to request food and drink service. We elected to do a wine tasting on site instead of visiting a local vineyard which left quite a bit to be desired. In total we paid about 90 euros for 2 people to taste 3 wines, one of which we had ordered a bottle of at dinner the night before. When we mentioned this, we were not offered a replacement wine. We found this experience very disappointing and awful value. There was also miscommuincation over the lobby bar cart. A welcome letter said guests were welcome to fix drinks from the cart, and before doing so I asked at the front desk to confirm drinks were complimentary. We were told they were, but then charged for the 1 drink we each had. At check out the staff made no accommodations for the confusion even though we had purchased many services in our 2 day stay.
Lunch and dinner are not spectacular. We had some alright dishes and some that were just not good . I would not recommend taking these meals at Carmo's. The included breakfast however is great.
Pros: Beautiful, remote, quiet setting. Great design aesthetic.
Cons: Service and value of add on's