Luxury Suite, 1 Queen Bed | Balcony
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Reviews of Le Dupleix

3.5 out of 5
Le Dupleix
5 Rue De La Caserne, Puducherry, Pondicherry

Reviews

8.2

Very good

Rating 10 - Excellent. 29 out of 71 reviews" "
Rating 8 - Good. 27 out of 71 reviews" "
Rating 6 - Okay. 8 out of 71 reviews" "
Rating 4 - Poor. 1 out of 71 reviews" "
Rating 2 - Terrible. 6 out of 71 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

marc de

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and well located in the heart of Pondichéry.
Stayed 2 nights in Feb 2024

8/10 Good

milind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le Dupleix is a nice boutique hotel in the French Quarter on a quiet street. It is an old bungalow that was supposedly used by the Governor. The hotel has built an excellent team of very friendly and guest service oriented staff who went out of their way to make my stay enjoyable. The kitchen team is extremely talented and all dishes were superbly cooked. The only thing that needs improvement is curbing the mosquito menace. Pondicherry is awash with mosquitoes and I was very concerned with picking up Dengue or some such infection. The team gave me Odomos & used a coil - to no avail. They could learn some protocols used in forest retreats like spraying citronella & lemongrass to keep mosquitoes away without leaving a bad odour in the premises.
Stayed 3 nights in Feb 2024

6/10 Okay

Hitendra, Pune

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The outside of the property & the Service is very good but the inside of the rooms is dingy & the choice of the colors of the walls are very poor. so much of brown that it gives a very dull environment. Not value for money at all. It is definitely steep
Stayed 2 nights in Dec 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well run Hotel
A hotel with a lot of history, located in the centre of White town within easy walking to most of the attractions of Pondicherry. Front desk staff are both friendly and professional with a can do attitude whenever we had a problem they were always happy to help. The room was spacious and well maintained with a comfortable bed, tea /coffee, fridge and in room safe , Mini our house keeper was always on hand if we needed anything, (much appreciated Mini) We ate dinner in the hotel several times and found everything of a high standard. Breakfast was also Excellent again the service was first rate. Good luck to the new manager you have a good team. We had a very good six days and will use again if and when we are back in Pondicherry would definitely recommend. Dave and Sally Yorks
Stayed 6 nights in Nov 2023

10/10 Excellent

Preeti

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful heritage mansion in a convenient location. The room was clean and well-maintained. We did have to climb two flights of stairs to get there - something to note if you are traveling with seniors! Food was average, the service excellent, especially our hostess Aswetha was very kind and helpful!
Stayed 2 nights in Oct 2023

10/10 Excellent

Pritam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated a block from a beach and promenade, it was a very convinient location. Room sizes are very big compared to modern hotels. Staff was courteous. Food quality was good. Entrance of the property was a famous spot for social media pictures…
Stayed 1 night in Aug 2023

6/10 Okay

Farzad

Disliked: Cleanliness, staff & service
I would not go back again
On the whole a very ok experience Rooms are old style not very clean, fan tas no regulator, towels outdated. Service is very slow and need regular reminders.
Stayed 2 nights in Aug 2023

10/10 Excellent

Niranjan

Stayed 1 night in Feb 2023
Response from Saman Nayanananda on 26 Jul 2023
Dear Guest,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Puducherry!Best Regards,

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Saman Nayanananda on 26 Jul 2023
Dear Guest,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Puducherry!Best Regards,

8/10 Good

Sharmila, Harrow

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Pleasant hotel with good food. Our room was large but bed was uncomfortable and there was a lot of noise from the street. The room was also very dark with not much lighting. Also no English style plugs. overall disappointing.

6/10 Okay

Mayur

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The property needs to be refurbished. The hotel is surrounded by two other properties that are undergoing major construction - so it is dusty with no natural light in the room. The laundry came back with the white t-shirts stained in multiple colours.
Stayed 2 nights in Dec 2022
Response from Asis Kumar Sahoo on 26 Jul 2023
Dear Guest,Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Please feel free to call me at the office number below.04132227750Thank you for staying with us, and we look forward to another chance to serve you.Best Regards,

10/10 Excellent

Aravind Sriram

Stayed 1 night in Dec 2022
Response from Asis Kumar Sahoo on 26 Jul 2023
Dear Guest,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Puducherry!

2/10 Terrible

Hassan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The building from outside looks good, but the room are not cleaned, the water is cold no hot showers, tv do not work, poor plumbing as toilet does not flush. I was very disappointed, as the staff is friendly, but I will not go back to this property again.
Response from Nidhin on 7 Nov 2022
Dear HassanGreetings!It’s always a pleasure to receive feedback from our guests. Our team strives to offer our guests with the best of services and facilities according to their needs. We regret for the inconvenience caused and we assure you that the team will take better care going forth. We look forward to welcoming you again to our hotel.With Warm RegardsNidhin HaridasGeneral Manager

6/10 Okay

chandrapratap

Travelled with partner
Liked: Staff & service
The property is old and not maintained properly, the Ac sound can be heard whole night , not very clean.it’s near beach and area surrounding it is very nice
Stayed 2 nights in Sep 2022
Response from Nidhin on 7 Nov 2022
Dear Chandrapratap,Greetings!It’s always a pleasure to receive feedback from our guests. Our team strives to offer our guests with the best of services and facilities according to their needs. We regret for the inconvenience caused and we assure you that the team will take better care going forth. We look forward to welcoming you again to our hotel.With Warm RegardsNidhin HaridasGeneral Manage

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Look elsewhere, does not live up to reputation
For being one of the more expensive options in town, we expected much more. Our top floor room with frosted glass walls was dark and incredibly swampy. The mattress was uncomfortable and the sheets/pillows were moist from the humidity in the room. The shower was really gross with a dirty/moldy plastic mat, no hand towels, and almost zero water pressure. There were dead/dying bugs all over the room and an overwhelming chemical smell that gave me a headache. Breakfast was supposed to start at 7:30 but no one was around one of the mornings, and we paid extra for breakfast. Had dinner in the restaurant and it was just okay, nothing special and again, not worth the premium price compared to other restaurants in the neighborhood. Would not recommend this place to friends or family, particularly given the steep up-charge and the dismal state of maintenance. Service was well intentioned and everyone was generally friendly, but it's not enough to overcome the management issues.
Stayed 2 nights in Aug 2022

10/10 Excellent

Kapil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing property and a great locality. beach is just 100-200 mts away. staffs were extremely helpful. worth the money
Stayed 2 nights in May 2022

8/10 Good

Kiruba

Travelled with family
Liked: Staff & service, room comfort
It was a very charming heritage villa with gorgeous rooms and in a great and safe neighborhood however the restrooms are very dated. Staff are very warm and courteous.
Stayed 1 night in Dec 2021

8/10 Good

Kiruba

Travelled with family
Liked: Staff & service, room comfort
The property was very beautiful colonial style villa so it was both charming and gorgeous. However the restrooms were outdated, but the staff did everything they can to accommodate us. Very nice and quite niche neighborhood which was a plus.
Stayed 2 nights in Dec 2021

2/10 Terrible

paras

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a unique and made the trip extra special. The staff tried to do their best to take care of tbeir guest Very happy and satisfying stay at this heritage property.
Stayed 4 nights in Dec 2020

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Heritage Hotel
Staying at Le Dupleix, a wonderfully restored heritage boutique hotel adds much to a trip to Pondicherry. Our room was spacious and comfortable and the hotel, while offering all the modern amenities, retains a very special French character and charm. The staff was always welcoming and friendly. It was a pleasure to return to the hotel after sightseeing or swimming at their sister property, Le Promenade. Mr. Prabu, the reception manager at Le Dupleix provided exceptional assistance, even locating a local jeweller who could repair a ring that I had purchased in Jaipur. To go to such lengths is an indication of Mr Prabu's desire to ensure that all aspects of a guest's stay are positive. We highly recommend Le Dupleix.
Stayed 4 nights in Mar 2020

10/10 Excellent

Jayshree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

VivekK, Hyderabad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming boutique hotel in Whitetown with impeccable staff who treat each guest as a special VIP and work hard to accommodate special requests (such as special food order for baby).
Stayed 1 night in May 2019

8/10 Good

donald

Fantastic location
The location cannot be beat. The hotel has character. Perhaps too much character. The wifi is not very good. The attached restaurant is overpriced, but there are many nearby places that compensate for that. The room was in dire need of an update. The staff tried their best to overcome the limitations of a property that needs to be upgraded.
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was good aesthetically but was not maintained well. No 5star quality , creaking floor boards , nails on the floor boards which hurt us, not clean....bathtub was dirty. Renovations were going on which was not mentioned before booking. Smell of the kitchen was overpowering mostly at night. Noise of doors & furniture disturbed us at night. Overall was cheated with an exhorbitant non refundable amount.
Stayed 3 nights in Mar 2019

8/10 Good

JaminiAhluwalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very relaxing property with good food and helpful staff? The bed in the room where I stayed is too high and difficult to get into.
Stayed 2 nights in Feb 2019
Response from Pradeep M.V. on 3 Mar 2019
Dear Guest, We thank you for your visit to our hotel and taking the time in sharing your review on Expedia about your experience. It is our constant endeavor to create a wonderful experience of warm hospitality and service for all our valued guests. Our team puts their heart into making each experience of our guests’ outstanding and memorable. Such kind words of appreciation of the hotel and services goes a long way in keeping the morale of the team high, and I shall pass them down to the team personally. We equally glad of being able to impress you with our culinary prowess. We look forward to your return and assuring you of our best attention at all times. Warm Regards

10/10 Excellent

gabriella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent design and the friendliest staff.
I spent two nights at Le Dupleix and I would certainly go back. The hotel is in a quiet street closet to the beach and is a wonderful mixture of contemporary design and antiques. The staff went out of their way to make me feel at home and immediately took care of whatever little thing I asked for. Such a lovely bunch of beautiful young people. They serve continental and Indian breakfast .The only thing that surprised me, and that you should be aware of, is that the room is all glassed in and the windows cannot be opened. The AC worked well and there are bamboo shades and curtains all around for privacy and light control, but I was looking forward to sleeping under a fan in the balmy south Indian nights. One pleasant surprise was that the same company owns another Hotel a few blocks away on the waterfront with pool and spa, and the Le Dupleix guests are invited to use their facilities as well.
Stayed 2 nights in Feb 2019
Response from Pradeep M.V. on 3 Mar 2019
Dear Guest, We thank you for your visit to our hotel and taking the time in sharing your review on Expedia about your experience. It is our constant endeavor to create a wonderful experience of warm hospitality and service for all our valued guests. Our team puts their heart into making each experience of our guests’ outstanding and memorable. Such kind words of appreciation of the hotel and services goes a long way in keeping the morale of the team high, and I shall pass them down to the team personally. We equally glad of being able to impress you with our culinary prowess. We look forward to your return and assuring you of our best attention at all times. Warm Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Pradeep MV on 31 Jan 2019
Dear Guest, We thank you for your visit to our hotel and taking the time in sharing your review on Expedia about your experience. It is our constant endeavor to create a wonderful experience of warm hospitality and service for all our valued guests. Our team puts their heart into making each experience of our guests’ outstanding and memorable. Such kind words of appreciation for the overall facilities and services at the hotel helps in keeping the morale of the team high, and I shall pass them down to the team personally. We look forward to your return and assuring you of our best attention at all times. Warm Regards

10/10 Excellent

SS, San Francisco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
No Elevator...so going up two flights with my aged parents was a pain. However, the staff was kind enough to give us a Ground floor room.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2018

6/10 Okay

HARDIK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A RUN DOWN PROPERTY !!!!!!
The hotel is in a run down position , not maintained well , there is no lift to the floors !!! There is dust coming from air conditioning vents , not improvements done for the price they are charged

10/10 Excellent

Shivam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property....
Wonderful place and people.... amazing food.... a must place to stay in....
Stayed 1 night in Nov 2017

10/10 Excellent

Sharon, Saratoga Springs, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Dream of Indian Hospitality
This was the perfect place for my stay in India. It was quiet, near to everything and the staff felt like true friends. I was traveling alone and they looked after not only my needs but me personally. They helped with excursion reservations, directions and offered cultural explanations to my many questions. I felt they truly cared about me and I truly cared about them. I can't say enough about the warmth of their hospitality and the thoroughness of their service. The hotel is small which suited my need for quiet and simplicity. The rooms open to an airy covered courtyard circled by palms and greenery. You can sit on the verandas or in the restaurant and drink your morning tea with papers. The included breakfast is diverse and generous. The restaurant served really good Indian food and is open to the public. The surrounding neighborhood is the old section of Pondicherry built by the French. The streets are tree-lined and safe and fairly empty of traffic. My room was large and decorated simply with period pieces. Everything was clean and well-kept, inside and outside. I will definitely stay here on on my next trip Pondicherry, a city top on my list of travel loves.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff and clean, comfortable rooms.
A very tranquil and well located spot in Pondi, thier breakfast is great. Near the Aurobindo Ashram.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Nice, Pondicherry Meh
Pondicherry was a bit of a let down. Except for the names of the streets, there really wasn't much French about the town. I expected cafes and bistros. There were none. Even the promenade was a let down. In the evening, there were thousands of people walking on the promenade but there weren't quaint restaurants to sit and people watch. The hotel was nice enough. The air conditioner worked well and was a welcome relief from the heat and humidity. The shower and toilet were a little funky in their open design. The breakfast was simple but sufficient--croissants were stale.

6/10 Okay

terry , houston tx usa

Liked: Staff & service
Disliked: Property conditions & facilities
Okay but needs lots of maintenance .
This hotel has character because it's old but it lacks a lot of amenities. The toilet seat was kind of a leather wood combination had tears in it. The faucet in bath didn't work properly and was not secured to the sink. Shower was difficult to enter.I left the room about 430 in the morning to catch a bit of Wi-Fi because it did not work in my room and found a woman employee sleeping right outside my door (to room number two.) She Remained for several hours even though multiple employees noticed that I was having to walk over her to get out of my room. The lighting in the bedroom is not good and there was one comfortable chair and one uncomfortable chair to sit in. I did get the staff to give me an extra chair that was along the wall but it was faded and not particularly clean. The towels were not white but they were clean. I really don't know if there's something better in Pondi but I sure hope I find it next time .

10/10 Excellent

ARUN, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay, Good Service. Enjoyed our family trip.

8/10 Good

Bhawik

Liked: Staff & service, property conditions & facilities
Great stay at Le dupliex
Good location of the hotel. Staff was very warm and welcoming and tasty food.

8/10 Good

Divya, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely stunning Hotel
Beautiful Hotel, worth every penny barring the breakfast which doesnt change any day during the stay. If you ignore the breakfast part I will give it 5 stars, the rooms are simply beautiful, only glass and wood. The website pics don't do justice to the Hotel ambiance. Good and helpful staff.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy hotel...
Noisy hotel, bteween road and other construction. Staff do not take many attention to you. To go if no other option....

2/10 Terrible

Ramsay, london

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Absolutely useless staff, loud building works.
If you enjoy loud building works next door, the most useless staff/ management in India, not great food then by all means stay here. The management ask you five times a day how is everything but the moment you complain nothing can be done. They arranged an airport pick up but were 45 minutes late for me at the exit. Of course I called and they just kept on saying give us five minutes. They offered me a £15 meal for the inconvenience of the building works but seeing the standard of breakfast I simply never took up their offer (on a £577 booking).

8/10 Good

Ankur Dwivedi, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
heritage hotel
You get a very relaxed environment here.just 200-300 m away from the beach.you are part of a French town.surrounded by good restaurants.even le Dupleix has a good restaurant.good mix of French and Indian cuisine you get here.staff is well mannered.I enjoyed my stay here.

8/10 Good

Raj, Bangalore

Liked: Cleanliness, staff & service
Good service and excellent food
Overall stay was very nice. Great hospitality.the location of the property was pretty good with good accessibility. Food is excellent, service is outstanding. This place exudes warmth and comfort, it not too loud either.

10/10 Excellent

atul, tamil nadu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
My stay here was perfect. The staff were extremely nice and the ambience was perfect. This hotel is perfectly located for tourists.

8/10 Good

Sandy, chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good boutique property
The hotel is a charming property in typical French colonial style.The rooms are clean, comfortable and done mostly in wood. The service was very good and the staff was friendly. We had a problem with our room A/c so we had to move to a smaller room. The hotel was kind enough to give us a free meal for the inconvenience. The food at the restaurant was good but the kitchen was a little slow but they accommodated our requests readily. Will definitely stay here again.

10/10 Excellent

lbl, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel great location
le dupleix is a little gem that takes you back into time.its a great location,close enough to the aurobindo ashram and very close to the seaside and in the midst of cafes and shops. great food too! would definitely recommend to anyone!

10/10 Excellent

Anitha, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, good food and quaint hotel
Very relaxing....good food and nice locality

6/10 Okay

Steve, England

Liked: Staff & service
Disliked: Property conditions & facilities
Really interesting hotel
The outside of the hotel was exactly as advertised, unfortunately the building next door was being renovated and the noise from the workmen started early and continued all day. The staff were very attentive and helpful. The food was good and reasonably priced. You had the choice of either eating inside with a/c or in the enclosed courtyard which was very pleasant. I was in room 2 on the ground floor. The bedrooms were authentically old and as expected unfortunately the charm of the bedrooms didn't extend to the bathrooms which were poorly maintained, bath seals mouldy, bath enamel chipped and black. there wasn't a hook to attach the shower head to so if you want a shower, you wouldn't want to have a bath , you have to hold the hose up all the time in one hand and wash with the other. the road outside my room was used by the local ambulance drivers as a repair spot so from early on Sunday morning there was motor maintenance noise along with building noise from the other side.