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Reviews of Hotel Le Royal Park

3.5 out of 5
Hotel Le Royal Park
No. 168, Kamaraj Salai, Puducherry

Reviews

7.2

Good

Rating 10 - Excellent. 20 out of 87 reviews" "
Rating 8 - Good. 32 out of 87 reviews" "
Rating 6 - Okay. 17 out of 87 reviews" "
Rating 4 - Poor. 11 out of 87 reviews" "
Rating 2 - Terrible. 7 out of 87 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Harsh

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean. It was really easy to go around and see stuff.
Stayed 1 night in Jan 2024

4/10 Poor

Prakash

Disliked: Staff & service, property conditions & facilities
Front Desk guy was very rude, bathroom wallet clogged,shower doesn't work,room was smelly
Stayed 1 night in Jul 2022

8/10 Good

sunil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ambience, excellent location, Rooms were clean, good breakfast options. Rooms are small, if you are 2 + 1 Kid. Clean Swimming pool. Overall, stay was good.
Stayed 2 nights in Oct 2021

4/10 Poor

DJ

Business traveller
Disliked: Staff & service
Its ok...., Br realistic. Give good service.. No compromise on service to customers.. Yhen people will follow hotel... But need to ise this strategy
Stayed 1 night in Jan 2021

2/10 Terrible

VIRASAMI

Stayed 2 nights in Dec 2019

2/10 Terrible

Vipin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD. Unsatfised
V bad toliet, AC not working, upholstery bed sheet not good.even room paint is bad, floor has dust
Stayed 1 night in Feb 2020

8/10 Good

Rosemary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Poonam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The stay was good. Hotel is clean. Service staff is really excellent. Their can be improvement in the food at La Menara. Alisha at La Menara is very sweet and very good at her work. Reception staff is vey cooperative. Thanks for the great stay.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Every thing was excellent , we enjoyed , only that new year celebration was bit dull with out any music entertainment what we expect .
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Decor is pretty. Food is great during breakfast buffet. Chef during breakfast is amazing and training manager and staff are very courteous.
Stayed 8 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Not worth for money , rooms r look like local hotel
Stayed 1 night in Nov 2019

4/10 Poor

Charlie, Kampala

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything and was quite frankly disappointed in the place adn service considering the price paid, the WIFI did not work most of the time, getting even a complimentary bottle of water took 3 phone calls to reception, the bathroom fittings were all rusty amongst so many other issues...it was disappointing to say the least...
Stayed 2 nights in Nov 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hotel.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Check out super slowly
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the property at all. Only the reception area was clean but the room was very dirty, dust all over the room and cockroaches in my room. Food was too bad in taste.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

DO, JAKARTA INDONESIA

Liked: Staff & service
Staff are very friendly. EXCELLENT STAFF: PRASANNA KUMAR, FRONT OFFICE MANAGER
Stayed 3 nights in Mar 2019

10/10 Excellent

DO, Jakarta Indonesia

Liked: Staff & service
Staff is good and friendly. Room should be cleaner
Stayed 1 night in Mar 2019

4/10 Poor

Paneer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service
Not up to the standard for 3start
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Avoid this hotel.
Terrible wi-fi, unusable gym, dirty towels, they only give you one from key.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were very helpful. Breakfast was excellent. Ala cart food was average ,not in keeping with the standard of the hotel. Shower. Area is slippery , could do with a mat there Bedside lamps were not both sides. No bedside lamps in the twin room No proper instructions for electronic safe
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor facility and amenities and service. Expensive compared with quality.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
This hotel is OK - reasonable facilities, staff and price. But it is further out from the key area (French quarter) than is ideal and because of all the hard floors everywhere it’s quite noisy throughout. If we came again I’d be tempted to try the FQ, but if I had to stay here I’d be relaxed
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was excellent except for the fact that the air conditioning was extremely cold, we could not lower the fan speed or increase the temperature setting. when not in the room the system shuts of completely and went we return and insert the card it starts up again and the is a spread of stale moisture from the system probably resulting from spreading of mold spores. the front desk was also pushing the check out time. I would stay at this hotel anytime
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

6/10 Okay

Saikumar

Family stay
It’s a decent one but needs to up the service by several notches
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the service and the hospitality. The staff also were willing to assist when i eas looking for transport and directions from the hotel.
Stayed 1 night in Dec 2018

8/10 Good

Kailash

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

john, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to important places, Very courteous staff.Overall very pleasant experience.
Stayed 4 nights in Nov 2018

10/10 Excellent

abdulrahman, saudi arabia

Liked: Staff & service, property conditions & facilities, room comfort
very good
exellent exeapt the room cleaning.otherwise everything fine.try to improve the resturant.
Stayed 2 nights in Jun 2018

6/10 Okay

Florence Sunitha

Liked: Cleanliness, room comfort
Disliked: Staff & service
Decent place but bad customer service
Room was spacious as we stayed in Executive suite room but was disappointed with the plug points (not many to charge your phones and laptop). The condition of the room could have been better as the towel racks were rusted and you had to take bath in the tub and water flowed all over from the shower inspite of using the curtain. Service is super slow and they would forget your orders and you have to remind them at least twice before you could get anything done. Food tasted good (saving grace) and the breakfast spread is good too. No one in the breakfast area to cater to your needs. Asked for coffee which they said they will bring but never came. The crowd is there because you have people coming in during weekends to drink so maybe customer service is not your priority as you know your hotel will get filled up but other customers also pay good money so cater to their needs and don't be so careless.
Response from gaffur G.M on 7 May 2018
dear mme sorry for the inconvenience caused during your stay with us..we do necessary action to eradicate the complaints you have mentioned .. we look ahead to serve you once again.,, please do call us or mail us for your future visits with us..

10/10 Excellent

Prashant, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Stay, the staff was very good.
Very Nice stay, nice staff.only issue was with breakfast bufet, as the servings was finished before 9:30 and few stuff never arrived. although mister Qayum tried hard to facilitate this but thats the only point which we did not like ret all was too good.
Stayed 2 nights in Mar 2018

10/10 Excellent

Tejas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb hotel
fantatsic hotel
Stayed 1 night in Feb 2018

8/10 Good

ann m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its India
The standards are different and it took a lot of effort to get a smile out of the front desk. All the towels were grey.The location was convenient 10 minutes by cheap ricksaw from the French quarters or downtown

6/10 Okay

Thushanth

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and lot of amenities. Good food...
We have stayed as a family in the hotel for two days. Lot of interesting in the hotel, having good food. Nice swimming pool. Staffs are good.
Stayed 2 nights in Feb 2018

2/10 Terrible

Samdeesh

Disliked: Staff & service, property conditions & facilities
The House keeping stole money from our bags. Please be careful about your belongings here.
Stayed 1 night in Jan 2018

4/10 Poor

Raman, Blr

Disliked: Cleanliness, property conditions & facilities
4 Star Hotel with Poor maintenance and Food
Experience was not good considering a 4 Star hotel. I was asked to pay the room charges upfront which should never be the case. Breakfast all 4 days were with same menu. Washrooms had rusted fittings.. rooms were moist and fungus at places.. even the corridor you can observe moisture and wet patches.. doors were shabby seems no one cleans it. Reception and Pool were only good rest nothing good about this hotel.
Stayed 3 nights in Jan 2018

8/10 Good

Satheesh

Liked: Staff & service, property conditions & facilities, room comfort
Sweet Memories
Its wonderful experience with pleasant stay.right from the entry to exit overall its fantastic service . But Room ceiling fan was not in good condition . Electrical connections & switches are very pathetic.
Stayed 1 night in Jan 2018

6/10 Okay

R

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Gordon, London

Liked: Cleanliness, property conditions & facilities, room comfort
Reduced rate for money, would not pay full rate
Room and amenities are what I would expect for this star rated hotel. So OK, but get your breakfast elsewhere in white town at french cafe's However food not up to standard, room service delivered promptly but food luke room - how can that be when delivered fast???. Breakfast service appalling, pretty bland selection of dry (left too long in buffet bowels). Attempted to order omelette twice (once being 2nd person early in restaurant). Each time after eating my fruit and serial, but still no sign of my omelette I observed several other customers receiving theirs ahead of me. After confronting chef about my order he just responded with smiles and shake of head. Stormed out of restaurant in disgust that others orders were made before mine.
Stayed 8 nights in Dec 2017

8/10 Good

Seema, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with lots of amenities
Great hotel. A little far from the city attractions (approx 45min walk or 15 min ride). Has lots of great amenities like a beautiful pool, mini golf, gym, etc.
Stayed 4 nights in Dec 2017

6/10 Okay

Robert

Liked: Cleanliness, room comfort
Great Potential, but...
This was essentially a very good hotel, with comfortable rooms and amenities as described. The only reason I can't give it a higher score is because I don't feel it was great value for money - there are a few things that need to be improved to justify the price paid. Rooms, while perfectly adequate, could do with some maintenance- key card access not working, plug sockets broken etc. Mainly though, service wasn't up to scratch- check in and check out were both painfully and needlessly slow, and there was no attempt to 'go the extra mile' for customer satisfaction in any way. I would stay here again, but only if there wasn't anywhere of a similar standard available at a similar price.
Stayed 1 night in Dec 2017

2/10 Terrible

Judith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it!!
Our experience at this hotel was sub par to say the least. Actually, it was truly awful. The worst part of the entire stay was check in. We were a family of 7 which included two elderly women and theee children. Because there was a discrepancy between our booking record and the record the hotel had, they refused to honor the record sent to us. We called hotel.com theee times, they could not have been more helpful and solved the issue in the end. The hotel however, exhibited horrific customer service. How it’s ok to keep a family of 7 standing at check in for one hour while you figure out your back room numbers I’ll never understand. In addition, the rooms are falling apart, the beds are awful and some rooms have hot water, TVs and door locks that work, (among other things) and others don’t. Do yourself a favor and stay far away!!
Stayed 2 nights in Dec 2017

6/10 Okay

Ipshita

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Gyanendra

Liked: Staff & service, room comfort
Be careful while booking hotel and read comment.
Located in prime location and service was not good as French name of the hotel.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience, good location , friendly staff,food taste good though charged 18% taxes on food ending very costly. Overall good stay. Highly recommendable !
Stayed 3 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Over priced
Rooms are good however not up to the mark of 4 star. Breakfast spread also is very limited. Hotel doesn't have any good view. Staff is courteous most of the time.
Stayed 1 night in Nov 2017