Outdoor pool, pool loungers

Reviews of Heritance Kandalama

5 out of 5
Heritance Kandalama
Kandalama Lake front, Kandalama

Reviews

8.8

Excellent

Rating 10 - Excellent. 327 out of 531 reviews" "
Rating 8 - Good. 122 out of 531 reviews" "
Rating 6 - Okay. 47 out of 531 reviews" "
Rating 4 - Poor. 25 out of 531 reviews" "
Rating 2 - Terrible. 10 out of 531 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Salomi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, and its people 😊
Response from General Manager on 23 Mar 2024
Dear Salomi,Thank you so much for your kind words! We're thrilled to hear that you love our hotel and our team members. Your satisfaction is our top priority, and we're delighted to know that we've made your experience with us a memorable one. We look forward to welcoming you back for another wonderful stay in the future. If there's anything we can do to make your next visit even more enjoyable, please feel free to reach out to us.Warm regards,General Manager

10/10 Excellent

Robby, Guthrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! The staff was friendly and helpful from the moment we arrived to the moment we left. The housekeeping staff was particularly lovely. We enjoyed the different towel animals they created. Our room was comfortable. The bathroom was quite spacious. And the onsite restaurants were delicious. We appreciated the wide variety of food available at breakfast. Highly recommend this hotel.
Stayed 4 nights in Feb 2024
Response from General Manager on 8 Mar 2024
Dear Robby…… We deeply appreciate you taking the time to share your wonderful experience with us. Your glowing review truly brightens our day. From the moment you arrived until the moment you departed; our dedicated staff was committed to ensuring your stay was nothing short of exceptional. We are thrilled to hear that their friendliness and helpfulness made a lasting impression on you. Our housekeeping team takes great pride in their attention to detail, and we are delighted that their creative towel animals added an extra touch of joy to your stay. It's gratifying to hear that you found your room comfortable, and that the spacious bathroom enhanced your overall experience. We are pleased that you had the opportunity to dine at our onsite restaurants and enjoyed the delicious offerings prepared by our talented culinary team. Our breakfast selection aims to cater to all tastes, and we are delighted that you found it to be diverse and satisfying. Your recommendation means a great deal to us, and we are sincerely grateful for your kind words. We look forward to the opportunity to welcome you back for another memorable stay in the future.Best RegardsGeneral Manager

10/10 Excellent

Frank Thanh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The serenity of this property is worth a few nights stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dr Sas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. highly recommend.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jithmi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great. We were there during Christmas and as they were setting up for it, dining area was temporary closed. However all in all great location and service
Stayed 2 nights in Dec 2023

8/10 Good

Thinh, Los Gatos

Liked: Cleanliness, staff & service
The hotel is isolated and overlooks a lake with views of Sigiriya. While it is an old hotel with dated rooms and fixtures, the staff are very friendly and the original ambience of the hotel, to have nature encroach on all of its areas, redeems its shortcomings. It's a charming place.
Stayed 2 nights in Dec 2023

10/10 Excellent

Shihana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to have a relaxing quite time
Stayed 3 nights in Dec 2023

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel right in the middle of nature, breathtaking views and friendly staff
Stayed 1 night in Dec 2023
Response from General Manager on 7 Dec 2023
Dear Francisco,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay at our hotel surrounded by nature. Our team takes great pride in providing exceptional service while ensuring our guests have a memorable experience. We appreciate your kind words and hope to welcome you back for another delightful stay soon.Warm regards,

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Epic and beautiful hotel! You can’t really hang out on your balcony because of the monkeys (but funny to watch).
Stayed 1 night in Sep 2023
Response from General Manager on 19 Oct 2023
Dear Jean,Thank you for your enthusiastic review of our hotel! We're delighted to hear that you found your stay "epic and beautiful." The natural surroundings and local wildlife, including the monkeys, do provide a unique and unforgettable experience. We're glad you enjoyed observing them, even if it meant limiting your balcony time.We appreciate your understanding and patience in this regard. Our team is committed to ensuring the safety and comfort of our guests while respecting the local wildlife. Your feedback is valuable to us, and we look forward to welcoming you back for more memorable moments in the future. Best Regards

10/10 Excellent

Fathima

Liked: Cleanliness, staff & service, property conditions & facilities
Kandalama was an amazing experience. Other than the a la carte restaurant everything was very well done.
Stayed 2 nights in Oct 2023
Response from General Manager on 19 Oct 2023
Dear Fathima,We are thrilled to hear that your experience at Kandalama was amazing. Your feedback is invaluable to us, and we're delighted to learn that you found everything, except the a la carte restaurant, to be well-executed. We are currently working on enhancing the experience in our a la carte restaurant and our executive chef is curating an exciting menu as well. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an even more exceptional stay.Best Regards

8/10 Good

Samantha

Stayed 2 nights in Sep 2023

8/10 Good

Hammad

Stayed 1 night in Aug 2023
Response from Management on 15 Sept 2023
A warm greeting to you,Your wonderful feedback has brightened our day! We're genuinely pleased that you enjoyed your stay. Your encouraging words mean the world to us and only inspire us to keep improving. We eagerly await your return for more memorable experiences!Warm Regards, Management

10/10 Excellent

Glenn, derrimut

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sensational property. The locaton and facility is very specail. Superb and friendly service from management and staff. Highly recommend.
Stayed 2 nights in Aug 2023
Response from Management on 15 Sept 2023
A warm greeting to you,Your kind review has warmed our hearts! We're overjoyed that your stay was memorable. Your compliments inspire us to continue offering excellent service. We anticipate your next visit with great enthusiasm!Kindest Regards, Management

10/10 Excellent

Chandraraj K, Midland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is hotel is in a gorgeous setting and seems to blend into the surroundings. The room was very comfortable and had a view of the lake and the Sigiriya rock. Using the outdoor pools with that stunning view, with monkeys hanging around, is quite an experience! The restaurant had excellent breakfast and dinner buffets, with a wide range of Western and very good Sri Lankan cuisine. The service provided by the restaurant staff is extraordinary! They recognized my family after our first meal and also seemed to know what we had liked!
Stayed 3 nights in Jul 2023
Response from Management on 4 Aug 2023
A warm greeting to you,Your kind review has warmed our hearts! We're overjoyed that your stay was memorable. Your compliments inspire us to continue offering excellent service. We anticipate your next visit with great enthusiasm!Kindest Regards, Management

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the greatest hotels in the world
Great hotel in a fantastic setting in nature and with nature. Views to die for. It’s in good condition for age but could do with a little tlc to bring back to glory around the corners. Extensive wine menu from all parts of the world but only 4 available- that’s not an issue just only advertise what you got.
Stayed 3 nights in Jul 2023

10/10 Excellent

Sanjeevan

Liked: Cleanliness, property conditions & facilities
General service was good though they got our booking a bit confused and had to clarify it 4 times with different staff until they agreed with me..other than that,we really enjoyed the stay,have been here before and will def come again
Stayed 1 night in Jun 2023

10/10 Excellent

Dinusha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular location and one of the most unique architectural pieces from Geoffrey Bawa. Well worth a visit.
Stayed 2 nights in Apr 2023

10/10 Excellent

Charith

Stayed 2 nights in Apr 2023

8/10 Good

gurmukh

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms need updating, otherwise beautiful hotel in a beautiful location. Would come back again.
Stayed 1 night in Apr 2023

6/10 Okay

Sherine

Stayed 2 nights in Mar 2023

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and architecture
Stayed 1 night in Mar 2023

10/10 Excellent

Daisuke

Stayed 2 nights in Feb 2023

10/10 Excellent

RANDI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture is amazing. How the hotel is built so open and embraces the natural area. Makes you feel part of the jungle without interfering with it
Stayed 2 nights in Jan 2023

10/10 Excellent

Narendra

Stayed 1 night in Jan 2023

10/10 Excellent

Fabio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a league of its own. Once you arrive you are greeted with a jaw-dropping setting in front of lake Kandalama that no video or photo can ever do justice. The entire property blends with nature, you are often greeted with langurs and monkeys and elephants might visit the nearby areas every now and then. There is even a sign at the beginning of the road to the hotel that warns that elephants might cross the path. The food is good, you can glance at Kandalama lake and even see Sigiriya rock during breakfast. The pools are located right in front of the gorgeous landscape. The staff is courteous and welcoming. Perfect score!

4/10 Poor

Chad

Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels I have ever stayed in
Stayed 1 night in Apr 2022

8/10 Good

Ranjit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms have luxury feel. Appreciate clean fluffy towels and floor towels. Could do with rug next to bed. Very inconvenient electrical switches thru' headboard slats. No convenient square-pin plugs to charge mobile phones & laptops.
Stayed 1 night in Apr 2022

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2022

4/10 Poor

Bhavesh

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2022

10/10 Excellent

Heather Anne, Iskandar Puteri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely place to base while visiting the ancient cities. The staff are so friendly with very personal service - the buffet breakfast and dinners were amazing and the view over the lake was stunning. It is very isolated and not near to any shops or other restaurants but it has everything you need for a great stay.
Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

4/10 Poor

Yoeri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is very old and is definitely in need of renovation. Despite all the previous reviews about the lack of sunbeds at the pools, the hotel seems to ignore the feedback. 20 sunbeds for over 100 rooms simply is not enough. The refrigerator in our room was moldy and dirty. Same for the toilet. How simple can it be to replace a twenty year old yellowish toilet seat? The food is okay, but far from what you would expect at a 5* hotel. The yoghurts and cheeses are left uniced, so once you will have them at the buffet - they are warm and melting. It doesn't much to improve these kind of things. The management is aware of all the feedback, but doesn't do anything to improve.
Stayed 3 nights in Mar 2022

10/10 Excellent

Angad

Stayed 3 nights in Mar 2022

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Highly recommended
Stayed 7 nights in Mar 2022

2/10 Terrible

YOUNES

Disliked: Cleanliness, staff & service
This is my second and sadly to state the last time to stay at this hotel as while trying to checkout I was bum rushed , as I was trying to be thrown out and unwelcome by a staff member called Sanjeewa as I didn’t go with the taxi that he referred to me which was way too expensive if a regular cab would take a 130 Rupees the one he referred to wants like 70 dollars. So when I asked for a late checkout he was really aggressive and unwelcoming the idea. And I’ve checked online if there are rooms that are available and there were more than 18 rooms that are available so I showed him but he didn’t care ! How sad that a hotel like this hire such people.
Stayed 1 night in Feb 2022

4/10 Poor

YOUNES

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Wanted to state how I got an extremely unprofessional way from” Sanjeewa” at the reception as I wanted a 2-3 hours late checkout but he was an unwelcoming and very offensive. How sad that a hotel like this hire such people. I guess all this is that because I didn’t use the taxi that he referred to which is X 200 times more expensive than the normal ones. And the star that I put is for the look from inside the room that many will like.
Stayed 1 night in Feb 2022

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eco-friendly and beautiful hotel.
Amazing hotel in a great remote location and wildlife around.
Stayed 1 night in Jan 2022

10/10 Excellent

kandiah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful place to stay. We enjoyed every minute of our stay
Stayed 1 night in Feb 2022

10/10 Excellent

Reto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Lo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

10/10 Excellent

Michaela

Stayed 2 nights in Dec 2021

10/10 Excellent

Scott, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond amazing view and stellar service we had an excellent and restful two nights. The only thing that didn’t work was our room phone! Good thing there’s one in the bathroom too:) get a room on the upper floors the view is worth it.
Stayed 2 nights in Dec 2021

6/10 Okay

PUSHPAVALY

Needs alot of improvement in all sectors
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Disappointing food
Stayed 2 nights in Jul 2020
Response from Leila A. on 31 Jul 2020
Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at our hotel which will further assist us in our continuous development. Many of our guests highly endorse and recommend the culinary experience offered by us and we truly regret to note that you felt otherwise. However, we have taken your comment constructively and will be looking in to enhancing the same. We hope this would not deter you from visiting us again in the future. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

4/10 Poor

Betty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Past its used by date
This hotel has had its day. It looks tired and dated. In our room the spa, toilet and safe didn't work. The buffett is ordinary. I would not stay here again.
Stayed 2 nights in Mar 2020
Response from Leila A. on 30 Mar 2020
Dear Valued Guest, It is truly a regret for our Heritance Kandalama team to receive such reviews from our valued guests as we always endeavor to offer a stay that either meets or exceeds all expectations. We regret for the inconvenience brought by the mentioned areas of concern and would like to inform that each of these concerns are highlighted and shared with relevant department supervisors advising to look in to the same. We would like to take this opportunity to inform our valued guests that many aspects of the resort will be enhanced, and facilities will be improved in our upcoming renovation project while some will be addressed immediately in our routine maintenance work. We hope this would not deter you from visiting us again as we look forward to offering you a more memorable resort experience. Yours Sincerely, Priyan Wijeratne, General Manager, Heritance Kandalama.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique architecture in a wonderful green area. Food, service and accomodation outstanding
Stayed 2 nights in Feb 2020
Response from Leila A. on 4 Mar 2020
Dear Valued Guest, Thank you for sharing your feedback with us on Expedia. We are delighted to read that you had enjoyed our unique offering and look forward to having you back for another memorable resort experience. Yours Sincerely, Management, Heritance Kandalama.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s built into the caves! It has a beautiful view of Sigiriya. Lovely stay.
Stayed 1 night in Feb 2020
Response from Leila A. on 4 Mar 2020
Dear Valued Guest, Thank you for sharing with us, the feedback of your stay at our hotel. We are delighted to read that you have endorsed the architecture and had a lovely stay. Please visit us again as we assure you will have some more sweet memories to take home. Yours Sincerely, Management, Heritance Kandalama.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Leila A. on 26 Feb 2020
Dear Valued Guest, Thank you for sharing your feedback with us on Hotels.com. Please visit us again for another memorable resort experience. Yours Sincerely, Management, Heritance Kandalama