Ratings based on 147 Verified Reviews

4.4 out of 5
99% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from east Anglia

Posted 13-Aug-2017
Our second stay at this hotel. They put the customer first at all times. Really attentive staff, perfect base being so close to the beach and pine walk.
5 out of 5
Recommended
for Everyone
by A verified traveller from england

Fantastic location

Posted 08-Aug-2017
Pros: Clean hotel, helpful staff, lovely food at breakfast and catered well for vegetarians. Would go back.
Cons: Not enough milk in the room for tea. Not enough umbrellas for the sun beds, so had to queue to get one at 8.30 every morning. no printer for use.
Lovely hotel, great location. Went for a short break and wanted to be looked after, which the hotel delivered on.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel with great facilities & location

Posted 07-Aug-2017
Friendly & helpful staff. Excellent food Perfect location for swimming pool & beach
5 out of 5
Recommended
for Everyone
by A verified traveller from Lake District

My annual weeks holiday with granddaughter

Posted 31-Jul-2017
Pros: Everything!
Cons: Pool area not controlled and non residents can just walk in and stay. Saving sunbeds at 9am and not using them until after lunch.
Location: Wonderful location in the heart of the promenade. Plenty to see and do or just to relax and enjoy.
All excellent. Cleanliness. Staff. Dining. Bars. Pool. Room on Floor 6 with fantastic views from amazing terrace. Very friendly, helpful staff at all times and in all departments.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bangor NI

The Gem of Pollensa

Posted 30-Jul-2017
Wonderful hotel ideally located on the Pine Walk of Puerto Pollensa. Magnificent saltwater pool next to beach. Extremely friendly, helpful staff who go out their way to ensure the most pleasant of stays. Even after checking out they were happy to let you use the pool all day then a courtesy room to shower and change prior to picking up transfer to airport. We took bed & breakfast option, breakfast available from 0730-1030 with endless options for the whole family which you can eat on the beautiful terrace overlooking the pool, beach, sea and port. Thoroughly recommended πŸ˜€πŸ˜€πŸ˜€
5 out of 5
Recommended
for Everyone
by A verified traveller from manchester

Posted 23-Jul-2017
Pros: The position, the food and the staff.
Cons: Clothes space, stricter control of pool area where guests claim beds with towels and then don't appear for a great part of the day.
Location: Excellent location in the middle of shops and bars. I wouldn't say there was a lot to do nearby but we enjoy strolling around
Our first stay in a hotel for many years as we prefer self catering but it was a very pleasant experience. We found the food and service ourstanding. A tremendous choice every day from the buffet and the waiters always very attentive and efficient.
5 out of 5
Recommended
for Families
by A verified traveller from Malaga Spain

Superb hotel, excellent location

Posted 09-Jul-2017
Pros: Everything!
Cons: The pool seemed to be being used by anyone so perhaps there could be a way to prevent this? e.g. a member of staff on gate or a swipecard system
Location: Location excellent. Lots of bars, shops, eateries etc. Wednesday market.
This hotel was absolutely lovely in a great location near the beach, pool, shops and restaurants. All the staff, from the moment we arrived, were very helpful and friendly. The room was spacious and spotlessly clean with very comfortable beds. Breakfast was excellent with a great choice of hot and cold foods and omelettes made to order in front of you. Could not fault anything and will return next year.
4 out of 5
Recommended
for Everyone
by A verified traveller from Somerset England

Nice hotel close to beach and shops

Posted 05-Jul-2017
Pros: It's location, cleanliness and friendliness
Very friendly welcome when checking in. Reception staff friendly. Very nice breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveller from Kent

Nice hotel, close to beach and square.

Posted 01-Jul-2017
The hotel has been refurbished. It now has wet rooms. The room was very cool, clean and comfortable. Food is very good with a wide choice. We always enjoy our stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Amazing service

Posted 24-Jun-2017
We stayed last year and returned for a few days this year in May... But we arrived a week late. Don't know how I booked the wrong week but I did! I thought we would lose that money but the help we got was astonishing. Before we knew it we had a lovely room high up with beautiful view and were not charged a penny more for our mistake. Thanks so much to the great staff there.