Ratings based on 67 Verified Reviews

3.7 out of 5
77% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from dorset

Great hotel. Fabulous sea view room 833

Posted 15-Oct-2017
Great hotel. Don’t be put off by the negative reviews. We stayed only bed and breakfast so can’t comment about other meals it all inclusive options. It was a quiet time of year during our visit and so the hotel certainly wasn’t busy, which probably added to enjoyable experience. Our room and balcony area was fantastic, offering a panoramic view of the beautiful bay. We had room 833. The breakfast offered a really good selection - fresh bread, pastries, cakes, doughnuts, cereals, sausage, egg, bacon, omelette station, etc. the pool area was very please take with plenty of sunloungers. The beach is only a five minute walk and only 20 mins in to the centre of Puerto Pollença. There are plenty of lovely restaurants dotted along the way as well. We thoroughly enjoyed our stay and will most definitely be back again. The reception staff were very polite and helpful.
Comment from Hotel Management
19-Oct-2017 by FERGUS Style Pollensa Park & Spa, Hotel Management
Dear Rebecca, Thank you very much for having chosen our FERGUS Pollensa Park & Spa as your place of residence during your days in Majorca. Your review about the hotel has made our day a bright one. We are very grateful for your posting it on Expedia and sharing it with the community. What a fantastic review – thank you so much! We are so pleased you found the staff friendly and enjoyed your room and “beautiful panoramic view of the bay” and complete and delicious breakfast. We want to ensure all our guests are looked after from start to finish and our friendly team are always on hand to assist with anything you may need! I would like to thank you for this very helpful feedback and hope to welcome you back to our Hotel sometime in the future. Sincerely, All the team at FERGUS Pollensa Park & Spa
4 out of 5
Recommended
for Everyone
by A verified traveller from uk

Good location, good view from 7th floor to sea

Posted 08-Oct-2017
Pros: Breakfast Clean room
Cons: Fitness equipment could be updated
Location: Lovely harbour and beach, and lots of good restaurants to choose from
Hotel is well located, set back about 200 metres from the beach front road. Good location and facilities.
Comment from Hotel Management
12-Oct-2017 by María, Hotel Management
Dear Guest, thank you very much for taking the time to tell us about your stay at our JS Hotel. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. We have also shared your feedback with our Food and Beverage Operations Manager regarding the breakfast you had in our restaurant and the variety of choice we have on offer. We are also very proud to know that you enjoyed our location and facilities and we will share your comments with all our staff because they motivate us to continue offering excellent service. We are truly honoured that you chose to stay with us. Best wishes, Management FERGUS Style Pollensa Park & SPA
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-Aug-2017
Lovely hotel. Clean and spacious room. Plenty of choice at breakfast. Plenty of room outside for sunbathing. A lovely little spa which was hardley used and was empty one day so had it to myself
Comment from Hotel Management
16-Aug-2017 by FERGUS Style Pollensa Park Hotel & SPA, Hotel Management
Dear guest, Thank you for having chosen the FERGUS Style Pollensa Park SPA for your recent holiday and for taking the time to share your thoughts regarding your recent stay with us. We are very grateful for the complementary description of the room we accommodated you in during your stay. It is our goal as a FERGUS hotel to make sure our guests feel comfortable in clean and spacious rooms and we are really pleased to know you were very happy with yours. It is lovely to also learn that you enjoyed the use of our Spa while staying with us. We hope this will be one of many holidays with us for you and we look forward to welcoming you back soon. Our best regards, Management FERGUS Style Pollensa Park SPA We are really pleased that your stay was so satisfactory and we will let our staff know that we took good care of you and that we should keep working hard for our customers to keep them satisfied. We hope to be able to welcome you back here at FERGUS Style Pollensa Park SPA soon. Best Wishes, Management FERGUS Style Pollensa park SPA
5 out of 5
by Stephen

This traveller left a rating score only Posted 18-Jul-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from west sussex

Posted 07-Jul-2017
Excellent hotel. Staff superb. Food good. Only complaint the bathroom linen I had all was old some of it torn and well worn.
Comment from Hotel Management
28-Jul-2017 by María, Hotel Management
Dear Guest, thank you very much for taking the time to tell us about your stay at our Hotel. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. We are so pleased you found the staff friendly and enjoyed our varied food offer. We want to ensure all our guests are looked after from start to finish and our friendly team are always on hand to assist with anything you may need! Regarding the towels, please next time, do not hesitate to report any issue to our helpful staff. They would have been delighted to supply you with new ones. Nevertheless, we hope to be able to welcome you back soon at our Hotel. Best regards, Management Fergus Style Pollensa Park SPA
4 out of 5
Recommended
for Everyone
by A verified traveller from cumbria

Nice family hotel

Posted 06-Jul-2017
Stayed for a week with family. Had a great time. Good facilities. Close to beach. Would deffinatly stay again.
Comment from Hotel Management
13-Jul-2017 by María, Hotel Management
Dear Guest, thank you very much for taking the time to tell us about your stay at our Hotel. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. We are happy that you highlight our excellent location. This wonderful setting makes our hotel an ideal place to enjoy a wonderful holiday near the sea. We are really pleased that your stay was so satisfactory and we hope to be able to welcome you back here soon. With very best regards from all the team here. Best wishes, Management Fergus Style Pollensa Park & SPA
5 out of 5
Recommended
for Everyone
by A verified traveller from United Kingdom

Lovely hotel close to the beach

Posted 25-May-2017
Pros: Location, light, airy, clean good sized rooms, attractive bar area, helpful staff, great food.
Cons: Nothing!
Location: A short stroll from the hotel along the beautiful sea front to the square. Lots of nice places to eat and drink. Lovely mariner. Market on Wednesdays.
Have used this hotel many times and would highly recommend it, the food is great and staff are friendly. Pere was particularly helpful when we had problems printing off our boarding passes.
Comment from Hotel Management
06-Jun-2017 by Ana, Hotel Management
Dear Guest, your review serves as a great motivation for the team and will help other travellers make an informed choice as to their accommodation. Thank you! We are also pleased to read that you found our staff friendly - all the teams consistently strive to provide the highest standards - so they will be very happy with your comments. We are really pleased that your stay was so satisfactory and we hope to be able to welcome you back here soon. Best wishes, Management Fergus Style Pollensa Park
4 out of 5
Recommended
for Everyone
by A verified traveller from Liverpool

Nice hotel in a lovely location

Posted 22-May-2017
Pros: the staff and the dining experience
Cons: too much fish on the menu for my liking!
I had an excellent week at the Fergus Style Pollensa Park SPA, the staff were very welcoming and helpful when needed. My room was decent and the buffet-style food was good too with plenty of variety. Evening entertainment was lively! Overall I had a most enjoyable one week holiday there! I would recommend trying it and the resort of Puerto de Pollensa for a sporting or family holiday!
Comment from Hotel Management
23-May-2017 by Management Fergus Style Pollensa Park SPA, Hotel Management
Dear guest, It is great to read your review following your recent week stay with us. We are delighted that you and had an enjoyable stay! Is particularly great reading you noticed our “lively entertainment”, our unbeatable location and of course our lovely and “helpful” staff. Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine all-round experience. So when our multi-faceted efforts in all our areas are appreciated by our guests, this is obviously considered a success for us. Many thanks!! Warmest regards, Management Fergus Style Pollensa Park SPA
4 out of 5
by David

Decent hotel in great location

Posted 31-Mar-2017 on Hotels
Good hotel in excellent location. Puerto de Pollensa is a great location. Views of the Sierra de Tramuntanna and the sea. Lots of choice for bars and restaurants, etc. Rooms have fantastic sea views. Two minor gripes: 1/ Paid to go half board. Food was reasonably good, but the hotel does not include any drinks with the meal - not even tap water. A bottle of water was E3.80. 2/The hotel were a bit stingy with toiletries and towels. Only a tiny bar of soap and a sachet of shower gel, not sufficient to wash with are provided - and supplies are not refreshed when the room is cleaned
Comment from Hotel Management
10-Apr-2017 by Joan Sastre, Hotel Management
Dear David, Thank you so much for reviewing us and sharing your opinion with other guests. We are really satisfied to read that you had a great time during your holidays with us. We will consider your comments in order to improve our services in the future. We would love having you back soon. Best regards Management FERGUS Style Pollensa Park SPA
5 out of 5
by A verified traveller

Fine hotel

Posted 17-Nov-2016 on Hotels
Fine hotel. Very quiet at night with great view on the beach and pool. Oh, and they have couple of rooms with real double beds (no twin beds)!