Search Hotels Near Point of Rocks Park, Richmond

"Check in took nearly an hour. Come to find out the front desk staff had checked someone else in under my name and reservation. After sitting at the desk waiting for them to contact the customer they checked in under my name and spending 20 minutes going back and forth on the phone with manager and the aforementioned customer I was finally given a room key. The front desk attendant said she had a stressful night which I understand, but the wait was unbearable. Property and room were decent at best, definitely not worth the money and not worth it at all after the very long and frustrating check in process."

"Very nice hotel would definitely stay tiger again in the future."

"Después de una reserva de 3 semanas, el día que llegue luego de 17 horas conduciendo la manager sin razón ni explicación cancelo mi reservación, la respuesta fue que no había razón, me hicieron a media noche con la familia salir a buscar hotel. Que desagradable sorpresa. Estuvimos llamando durante el día para reclamar y nunca respondieron."

"They were unable to locate my reservation because it was third party so I had to wait at the front desk at least 20 minutes just for them to pull my reservation. There was hair in the shower. You have to scan a qr code that has issues to pay for parking however there are almost no parking spots available. Checkout is at 11 and I was running about 5 minutes behind and was in the process of packing so that I could leave. Housekeeping started knocking and kept knocking until I got to the door ever when I said one second I’m coming. She was rude however I understand she might have had a tight schedule it just delayed me more instead of her just saying please check out asap or something she’s wanting to have a convo and stare at me. Won’t be back."

"Breakfast was great. TV in room kept falling to connect to cable. "

"Did not eat breakfast at hotel… only used the Starbucks. "

"Room did not have the beds made. Hot water ran out one day. We have stayed here a lot and will look for alternatives next time."

"Bed was fantastic..... front front desk staff excellent..... Needs some better breakfast choices...like MEAT...... MAJOR ISSUE..... THE MAID BANGING ON THE DOOR AT 9AM WITH THE DO NOT DISTURB SIGN ON DOOR W/ CHECKOUT AY 11.??????"

"Would highly recommend we stay here twice a year"