Ratings based on 258 Verified Reviews

3.2 out of 5
63% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller from Trinidad

Posted 16-Aug-2018
There was no room available on check in after 3 pm so i had to wait almost 2 hours for one to be cleaned and made ready and i wasn't the only guest to be made waiting .
2 out of 5
by a verified traveller

Posted 14-Aug-2018
I parked at the front and proceeded to check in. Within 2 minutes, the front attendant (lady) glared angrily at me demanding that i move my vehicle despite the fact that my wife and i were checking in and removing our luggage. Additionally, another front attendant told us we were not allowed on the premises since we did not have the wrist bands on. We mentioned to the attendant once again, that we were checking in. Very aggressive and visibly angry. Definitely not a great first impression. Breakfast was a rough outing. The breakfast buffet is served between 7:30 - 9:30 am. We waited for more than 20 minutes at the omelette station for someone to show up and help with our order. When the attendant showed up, she was not smiling and was visibly upset. Coffee took awhile to get as well, the waiter took our order and disappeared for 10 minutes. She returned and asked if 'they had taken care of me' I'm not sure who she was referring to when she explicitly stated that she would be right back with 2 cups, cream, sugar and our coffee. There were other things, however, the key takeaway is that even though premises are in dire needed of repairs, it is the people that ultimately make the resort experience enjoyable. If most of the staff is visibly annoyed, upset or angry, then they should not be in the hospitality business as it ruins the overall experience.
5 out of 5
by a verified traveller from Plantation fl

Posted 13-Aug-2018
We liked everything about it. However the bartenders can be more friendly.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 11-Aug-2018
1 out of 5
by a verified traveller

Posted 05-Aug-2018
My family and I had the unfortunate experience of staying at this hotel. The best features of Turtle Beach Hotel are the location on the beach and a sizeable pool. Beyond these, the hotel rooms and common areas are in serious need of repair and upgrade, and it appears the owners haven't done any in decades. We were so disappointed after many months of planning this long awaited vacation, e.g. the drapes in our room had mold and dirt caked into the fabric, and the lamp shades were moldy and had cobwebs. In addition, the bathroom and floors were not cleaned daily, despite our requests made at the front desk. This was our third visit to Tobago, and by far the worst accommodation experience. We woll not return to this hotel. To avoid regrets, we would suggest booking another hotel!
3 out of 5
by a verified traveller from Trinidad

Posted 05-Aug-2018
Need restuaration
1 out of 5
by a verified traveller from Florida

Posted 02-Aug-2018
We checked into 2 rooms July 23rd; my friend's room had a leaking roof which woke him up when the rain water was splattering on the headboard and onto him. We notified the front desk but no one ever went to the room to check it out. I notified front desk the first day that my safe is locked and I cannot use it. I was told that maintenance will resolve it but they never came to my room. The end result was that we checked out of the rooms and went to a better hotel.
5 out of 5
by a verified traveller from Trinidad

Posted 22-Jul-2018
I loved the hospitality, the friendly staff, the good food.
4 out of 5
Recommended
for Everyone
by a verified traveller from Trinidad

Beautiful view from my room

Posted 27-Jun-2018
The pool was nice and the staff was friendly. The morning and afternoon view was amazing overlooking the sea from my room.
5 out of 5
Recommended
for Everyone
by a verified traveller

Posted 02-Jun-2018
Lots of fun great food, friendly staff, beautiful place