Ratings based on 172 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
67% of guests recommend
3.3 Room cleanliness
3.1 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

close to beach, food was palatable

Posted 04-Sep-2016
Cons: Early check in Meals on time. Meals were always 10 - 15 minutes later than stated.
Staff are considerate and friendly. Food was delicious. Loved that the beach was just out the room. Only downfall was the inability to have an early checkin.
2out of 5
by A verified traveller from Trinidad

Not good for someone who knows about quality hotel

Posted 04-Sep-2016
The stay was very uncomfortable, for those who like quality vacation, this is a no no.Electricity went for one part of the day and night, there were no standby generator.Food was very salty one of the night.Lunch and dinner very basic.Broken vanities, uncomfortable bed etc Not good for someone who likes quality vacation.
2out of 5
by A verified traveller from Trinidad

Customer Service not good!

Posted 29-Aug-2016
Pros: The beach, View and Pool
Cons: The Customer service needs attending too. The poolside bar needs two bartenders instead on one and they also need to know how to make the drinks.
My Fiance and I stayed there the weekend of 26th to 28th August 2016. Check in was horrible. We waited for 3hrs to get a room and when we finally did, there were no towels in the room. We also had to be continuously asking for Pool Towels. We were celebrating a birthday and was given a complimentary wine and fruit basket (which never made it to our room by the way) and collected only the wine on check out. I felt like my littler get away was very stressful. The television only have 12 channels so don't go there to watch T.V. On a brighter note, the view was gorgeous and the pool was great. The resort needs a little restoration and is a little dated. The bar needs more than one bartender and the stray cats need to be dealt with.
3out of 5
by A verified traveller

Pool bar was a plus

Posted 13-Aug-2016
Pros: having access to the bar from the pool and buffet style
Cons: more courteous staff better wifi service needs a paint over
Location: location is a plus because it close to a beach
the hotel could do with a paint over, the food was okay but the buffet style was a plus so i was always satisfied. Some of the staff members need to be more courteous and put a smile on their faces to make you feel more at home. The pool is large however it is very shallow, so its most likely for kids. I liked the fact that you can access the bar and still be in the pool, that was a plus. However room surface needs to be work faster or they need to hire more staff. it was past 1 and my room wasnt cleaned as yet. there were no mats in the room and the floor was very cold. had to use bath towels as mats. however the beach was very close and the waters were calm so that is a plus. another thing, wifi connection is really poor, cant get service in the room. i will recommend it but not for a honeymoon
5out of 5
by A verified traveller from Denver, colorado

Best place ever !

Posted 25-Jul-2016
Pros: i loved the quiet vibes . I loved the all inclusive perks , wonderful and friendly wait staff !
Cons: I cant think of anything that could be improved .
Location: the location was great - a hop skip and jump in a taxi to get around town and do different things .
I loved the turtle bay ! Not only was staff friendly , polite and funny , but it was like our own private get away ! We ate so much some nights we didnt even want dinner - the menu was wonderful the food was delicious ! the beach was so close - and i really enjoyed watching the waves while eating. the Entertainment was enjoyable , the drinks were perfect ! I loved seeing the turtles come up and lay eggs . My Fav vacation ever !!! i will def be back to turtle bay resorts !
4out of 5
by A verified traveller from USA

R & R July 2016

Posted 15-Jul-2016
Very nice place on the beach no need to go swimming elsewhere. I would definitely return. However, the success of any place depends on the staff. Most of the staff were cordial while others were straight up "hogish" Trinidad terminology. Especially one of the cooks on the breakfast grill. No sweat I know how to ingnore. People go on vacations for many reasons. If you ask the guests what's the occasion or what they are celebrating the hotel should at least help them celebrate. Nada. Other resorts do it it shows appreciation. At breakfast no one monitored to refill. Bread took too long to be refilled. The staff just is not giving 100% and it's the way they earn a living. Failure. I went for a quiet stay and I got that. But they need to do more to keep things going. I expected dancing to soca and calypso. One of the bar tenders -- not Big J were playing inappropriate music with families who had kids with them. Karaoke was good. But guests had to retire after that or get drunk. Step up people. Liven things up a bit.
5out of 5
by A verified traveller from Sugar Land, TX

Room With a View

Posted 27-Jun-2016
Pros: Location
Location: Nylon Pool is a short taxi ride and boat ride from hotel. We didn't rent a car but tours guides could be booked through the front desk.
Had a wonderful three days here. Location was super and the staff certainly made us feel at home. Esther, at reception, was amazing. She was on duty when we checked in at midnight and was still there the following afternoon. We called her "Wonder-Woman". She was never "rattled" when on the phone, with customers waiting at the desk. Just took her time and took care of everyone. We didn't see the turtles but that was our fault. We should have requested a call at any time of the night. Food was excellent and we certainly didn't go hungry. Met quite a few people who were "returns" at this resort and hope we will be a "return" in the not-too-distant-future.
3out of 5
by A verified traveller

Lage super aber.....

Posted 24-Jun-2016 on Hotels
Wir buchen das Hotel seit vielen Jahren - jedoch nur für Kurzaufenthalte bis zu einer Woche - uns gefällt die Lage direkt am Strand - und das ist auch der Hauptgrund - Die Hotel- und Badezimmer wurden vor ca. 10 Jahren mit neuen ungeeigneten, unpraktischen und teilweise schlecht zu reinigenden Möbeln bestückt - seither wird nur noch das allernötigste renoviert - die Steckdosen (für UK und Trinidad) befinden sich an den unmöglichsten Orten z.B. den Wasserkocher, ausgerüstet mit Trinidad-Stecker, muss man auf den Boden stellen, weil das Kabel zu kurz ist - Das Hotel braucht dringend eine Komplett-Renovation - das Management vor Ort bemüht sich das Beste daraus zu machen - es liegt am Besitzer des Resort etwas Geld zu investieren um das Hotel an bester Lage auf einen anspruchsvollen Level zu bringen - dies ist nicht nur unsere Meinung
5out of 5
by turtle beach from Tobago

good hotel at reasonable price

Posted 19-Jun-2016 on Hotels
successful relaxation
4out of 5
by A verified traveller

Scenic Turtle Beach

Posted 19-Mar-2016 on Hotels
Very hospitable and scenic facility. Good value for money