I booked to stay for my boyfriends birthday and was expecting an amazing night but it was an utter disappointment. Firstly when we arrived and got to our room we noticed that we were actually given the wrong room, we paid for a king size 'deluxe' studio, when it it was in fact the same room that we had a few months ago which was just a standard room, we tried to go downstairs but no one at reception to raise our concerns with and we was in a rush as we had a gig to go to , so we accepted that we just got given a crap room.
We then got back and got into bed and outside our window is a bar/club with very loud music which we were not aware of and to top it off there was a glass bin just below our window that actually got stacks of glass bottles chucked into it around every 20 minutes. We then tried getting asleep in the 'double' bed is was completely uncomfy. It was that unbearable with the noise and discomfort we left at 11pm that night and drove hour and a half home in the middle of the night.
Then to top it off i left my watch there by accident and you quite kindly said you would post it free of charge, which we really appreciated, but then i got a call saying it was £10 charge by a man 2 days after the lady said it was posted off, so clearly this was a lie.