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Reviews of Elfordleigh

3 out of 5
Elfordleigh
Colebrook, Plympton, Plymouth, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 185 out of 371 reviews" "
Rating 8 - Good. 127 out of 371 reviews" "
Rating 6 - Okay. 45 out of 371 reviews" "
Rating 4 - Poor. 11 out of 371 reviews" "
Rating 2 - Terrible. 3 out of 371 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very attentive all day and it made for a very relaxing and enjoyable stay
Stayed 3 nights in Mar 2024

8/10 Good

Felicity

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds of the property were beautiful and great that it is dog friendly! Unfortunately, due to noisy neighbours in the early hours of the morning (1am - 4am) and very thin walls/doors none of my group had a good night sleep at all! Spa facilities were a little outdated but very nice to have on site! I personally would not stay here again, but there were good aspects to the property.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at the Elfordleigh.
Stayed 3 nights in Jan 2024

2/10 Terrible

Jonan Lee

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID.
Terrible, avoid at all costs, I was charged for facilities that did not work. No one had responded yet to refund me, I keep getting fobbed off.
Stayed 1 night in Dec 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service
Room extremely cold.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Cold and very bad Wi-Fi
Maybe it’s the time of year but the hotel was cold. Heating came on at 5pm in bedroom but we had kids back before then as dark outside. Swimming pool was very cold and locals said we should mention it as no one listening to them. Bar area was freezing. They put in a small fan heater for us but we went back to our room with our food. Breakffast was expensive but tasted ok. Limited menu in evening in bar. Didn’t try restaurant as thought better to eat in Plymouth. People were lovely and helpful. Woke up to banging and chatting every morning from what I think was golfer’s underneath. Don’t go there if you want Wi-Fi as it was terrible throughout the hotel. Sad to say but we will return to Plymouth but not to this hotel.
Stayed 3 nights in Jan 2024

10/10 Excellent

James

Stayed 1 night in Jan 2024

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Neil

Stayed 2 nights in Dec 2023

8/10 Good

Clare

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Mark

Business traveller
Wifi is still poor
Stayed 5 nights in Nov 2023

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
The staff where all helpful and nothing was to much trouble
Stayed 1 night in Nov 2023
Response from Martina Hadley on 20 Nov 2023
Good Morning Greg, Thank you so much for taking the time to leave us with some wonderful feedback, I will make sure your comments are passed onto our team. We do hope you don't leave it too long before coming back to visit us again. Kindest Regards, Martina Hadley Reception Manager

10/10 Excellent

Niamh

Stayed 1 night in Nov 2023
Response from Martina Hadley on 20 Nov 2023
Dear Niamh, Thank you so much for an amazing high score of 10. We do hope we see you again soon.Kindest Regards,Martina Hadley Reception Manager

4/10 Poor

Mark

Disliked: Staff & service
Stayed 4 nights in Nov 2023
Response from Martina Hadley on 20 Nov 2023
Dear Mark, Thank you so much for taking the time to leave us with some feedback. We do hope we see you again in the near future. Kindest Regards, Martina Hadley Reception Manager

8/10 Good

lee

Stayed 1 night in Nov 2023
Response from Martina Hadley on 20 Nov 2023
Dear Lee, Thank you for taking the time to leave us with some feedback, We do hope you enjoyed your stay here with us at Elfordleigh. We look forward to welcoming you back soon. Kindest Regards, Martina Hadley

10/10 Excellent

Etch

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at this hotel and will definitely stay again. The room was tastefully decorated and the bed was comfortable. Staff were very helpful and was eager to please.
Stayed 1 night in Nov 2023
Response from Martina Hadley on 11 Nov 2023
Dear Etch, Thank you so much for taking the time to leave us with some amazing feedback, We are so pleased to hear you enjoyed your stay here with us at Elfordleigh, Your kind comments will be passed on to our team. We really look forward to welcoming you back in the near future. Kindest Regards, Martina Reception Manager

8/10 Good

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, spacious and comfortable with good amenities. Excellent spa.
Stayed 3 nights in Sep 2023
Response from Martina Hadley on 23 Oct 2023
Dear Erik, Thank you so much for your kind words, I'm pleased to hear you enjoyed our spa. We do hope its not too long before you come back to pay us another visit. Kindest Regards, Martina Hadley (Reception Manager)

10/10 Excellent

Jo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room in an amazing setting!
Stayed 1 night in Sep 2023
Response from Martina Hadley on 19 Oct 2023
Dear Jo, Thank you so much for taking the time to leave us with such amazing feedback. We are so pleased to hear your room was lovely. We do hope you come back and visit us again soon. Kindest Regards, Martina Hadley ( Reception Manager)

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from Martina Hadley on 1 Oct 2023
Dear Richard, Thank you so much for coming to stay here with us at Elfordleigh. We do hope we see you again soon. Kindest Regards, Martina Hadley

8/10 Good

Tiago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Martina Hadley on 1 Oct 2023
Dear Tiago, Thank you for choosing to stay here at Elfordleigh, We do hope it wont be too long before you come and visit us again. Take careMartina Hadley

8/10 Good

A

Stayed 2 nights in Sep 2023
Response from Martina Hadley on 1 Oct 2023
Dear A, Thank you for coming to stay here with us, We do hope to welcome you back soon. Warmest Regards, Martina Hadley

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023
Response from Martina Hadley on 1 Oct 2023
Dear Andrew, Thank you for coming to stay here with us at Elfordleigh, and also scoring us a lovey high score :) We do hope to welcome you back soon. Kindest regards, Martina Hadley

10/10 Excellent

Craig

Stayed 1 night in Sep 2023
Response from Martina Hadley on 1 Oct 2023
Dear Craig, Thank you so much for choosing to come and stay here with us at Elfordleigh, We really do value your score :) we look forward to welcoming you back soon. Kindest Regards, Martina Hadley

6/10 Okay

Pawel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Martina Hadley on 1 Oct 2023
Dear Pawel, Thank you for choosing to stay here with us at Elfordleigh, We do hope to welcome you back soon. Kindest Regards, Martina Hadley

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely work stay
stunning hotel and location, such a shame I did t get to fully enjoy the facilities. I would have loved to of used the spa on site but I arrived too late. the room was huge with a lovely view of the golf course, the bathroom was dated bit huge and water pressure was good, would of been nice to have some bubble bath. The only small criticism would be that service was slow at reception and breakfast, breakfast wasn’t very well advertised. all good and drinks I had were great though and the staff were friendly.
Veggie sausage bap
room service
Stayed 1 night in Aug 2023
Response from Martina Hadley on 1 Oct 2023
Dear Amanda, Thank you for taking the time to leave us with some lovely feedback, We do appologise regarding the service and i will be sure to pass these comments on.Im pleased to hear you had a lovely work stay. we do hope you come back soon to take advantage of the spa facilities. we look forward to welocming you back in the future. Kindest Regards, Martina Hadley

8/10 Good

Alan

Travelled with family
Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Martina Hadley on 1 Oct 2023
Dear Alan, Thank you so much for taking the time to leave us a lovely score :) We do hope it isnt too long before you come back and see us again. Kindest Regards, Martina Hadley

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walks around the area lovely Close to the moors
Stayed 4 nights in Jul 2023
Response from Martina Hadley on 1 Aug 2023
Good Afternoon Patrica, Thank you so much for taking the time to provide us with some feedback. Im super pleased to hear you enjoyed the walks around our grounds and areas. I do hope we can welocme you back soon, and enjoy and explore more of our area. I do hope it will be in the near future. Kindest Regards, Martina Hadley

6/10 Okay

Jeremy

Stayed 2 nights in Jul 2023

8/10 Good

Jeason

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jul 2023
Response from Martina Hadley on 1 Aug 2023
Dear Jeason, Thank you so much for taking the time to leave us with some feeback. we do hope you enjoyed your stay here with us at Elfordleigh. We also hope it wont be too long before you choose to stay with us again. Kindest Regards, Martina Hadley.

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location. Not far from Plymouth. Good pool and nice rooms
Stayed 3 nights in Jul 2023
Response from Martina Hadley on 1 Aug 2023
Dear Christine, Thank you so much for taking the time to leave us with some feedback. We are delighted to hear you enjoyed your stay here with us. We do look forward to welcoming you back in the near future. Kindest regards, Martina Hadley

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds and the room was nice. Breakfast was a bit of a let down, as cooked options weren't great. But I understand that the kitchen was having work improvements, so I'm guessing the cooked buffet isn't a normal approach for breakfast. Overall, a pleasant stay.
Stayed 1 night in Jul 2023
Response from Martina Hadley on 1 Aug 2023
Dear Ross, I would like to thank you for taking the time to provide us with some feedback. I am pleased to hear you enjoyed our grounds, they are lovely especially to walk around. I do apologise regarding breakfast, we were having some maintenance work carried out in our kitchen, to which we did have limited food available. I am pleased to say it is now fully completed :) We do hope you come back to visit us again in the near future. Kindest Regards, Martina Hadley

10/10 Excellent

Sally

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great sleep!
Slept very well. Grounds stunning. Food was great. Staff hospitable and friendly.
Stayed 1 night in Jul 2023
Response from Martina Hadley on 17 Jul 2023
Dear Sally, Thank you so much for leaving us such lovely feedback, we are so pleased you had a great nights sleep here at Elfordleigh. Thank you for your lovely comments regarding the food and staff. I will be sure to pass them on. We look forward to welcoming you back here soon. Warmest Regards, Martina Hadley (Reception Manager)

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Good and some things could be better
This was my second stay. I had the same room and it was approximately £50 more and I had b&b both times! The wifi is poor and I struggled to work on it. I love being able to join the great gym class with Dan and the woodland walk is really lovely. The food in the brasserie is good but £29 for a steak is high. The room is dated but did the job
Stayed 1 night in Jul 2023
Response from Martina Hadley on 17 Jul 2023
Dear Anonymous, Thank you so much for taking the time to leave us some feedback, Thank you for your kind words regarding the the Gym class with Dan, and the Brasserie food, I will be sure to pass it on. I'm sorry the WIFI was poor. Please be sure to let a member of staff know next time so we can help in any way we can to rectify that. We do hope this hasn't put you off from coming back for another visit. Kindest Regards, Martina Hadley (Reception Manager)

10/10 Excellent

Tina

Stayed 3 nights in Jun 2023
Response from Martina Hadley on 28 Jun 2023
Dear Tina, Thank you so much for such an incredable score. We do hope you get a chance to coome back and visit us again soon. Kindest Regards, Martina Hadley (Reception Manager)

10/10 Excellent

Mike

Stayed 2 nights in May 2023
Response from Martina Hadley on 28 Jun 2023
Dear Mike, Thank you for your wonderful score of 10. We certanly do try to make your stay as Perfect as we can :) we do hope to see you again in the near future. Kindest regards, Martina Hadley (Reception Manager)

10/10 Excellent

Darren

Stayed 1 night in May 2023
Response from Martina Hadley on 28 Jun 2023
Good Afternoon Darren, I would likee to say a huge Thank you for choosing to stay with us and scoring us a high 10 :) We do hope you dont leave it too long before your next visit. Take care,Kindest Regards, Martina Hadley (Reception Manager)

10/10 Excellent

peter

Stayed 1 night in May 2023

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel
Beautiful hotel. Lady at reception was amazing, helpful and very friendly- as soon as we’d checked you just knew the outstanding service shown by Lisa would be replicated by the whole team. Thank You.
Stayed 1 night in Apr 2023

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Justin, Solihull

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay with great amenities and super staff
Stayed 1 night in Mar 2023

8/10 Good

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service
Friendly!
Staff were very helpful and friendly. Overall I found the hotel dated and in need of a coat of paint and some repairs. The evening meal was very good , and buffet breakfast was fine.
Stayed 1 night in Mar 2023

8/10 Good

Robert

Liked: Room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Peter

Stayed 1 night in Jan 2023

10/10 Excellent

marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
Beautiful location, however not so great for walking dogs on grounds because of the golf course. Which is a shame. Room was spacious and clean however we felt that the price was very expensive for what it is. Receptionist could be a little more welcoming seeing as the first impression of a business is them and of their service.
Stayed 1 night in Jan 2023

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, well placed for plymouth access. Comfy room, with good facilities that worked.
Stayed 2 nights in Dec 2022