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Reviews

4/5 Good
1,154 reviews

Your dates need to occur after 2020-01-20. Try updating your dates to see prices for your trip.

    5 - Excellent
    344
    4 - Good
    528
    3 - Okay
    210
    2 - Mediocre
    58
    1 - Poor
    14
    4.3
    Cleanliness
    4.2
    Service and Staff
    4.0
    Amenities
    3.7
    Property condition

    5/5 Excellent

      This traveller didn’t leave comments with their review
      Stayed 1 night in Jan 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      popover after ferry trip

      Great for town centre. Decor in room dated but very comfortable and plenty of space. Team friendly. Only complaint was that mixer tap on bath did not mix water.

      Stayed 1 night in Jan 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Stayed 2 nights in Jan 2020

      4/5 Good

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Stayed 1 night in Jan 2020

      2/5

      • Liked: Room comfort
      • Disliked: Cleanliness, property conditions & facilities

      Honest Glynn

      1. TV channel menu didn't work or when something appeared on screen it was too small to read. very limited channels for this day and age what with free view. 2. Fridge in the room was good however every time the fridge reached the temperature setting it tripped the electrics to the TV something wrong there. 3.Plug in the bathroom sink was useless it didn't hold the water in the sink. 4. The door needed to be pushed hard for it to close causing a very loud banning noises not very helpful at night time.They cant say its heavy because its a fire door because the gap around the frame of the door is so wide it lets in the corridor light in at night. Grrrr Zzzzzz 5. Window frame in the room has gaps which let in the wind and howling noise. 6. Mirror in the bathroom is old and worn around the edges making it unsightly. 7. No plug sockets near the bedside to use. 8. Room wasn't made up. This is the second time we have been given the same room 430 and these highlighted points have been given before to the staff to NO avail. The hotel wasn't cheap over the Christmas period and we feel let down by the lack of attention to detail you would expect from this hotel chain. I didn't post a review the previous time we stayed as I told the hotel direct about the points highlighted but because they were not addressed or discarded they need to be said. The only good point was the breakfast servers were very nice and accommodating especially as it was Boxing day. for us it gets a rating of 3/10.

      Stayed 2 nights in Dec 2019