Outdoor pool

Reviews of Residence Inn By Marriott San Ramon

3 out of 5
Residence Inn By Marriott San Ramon
1071 Market Pl, San Ramon, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 104 out of 187 reviews" "
Rating 8 - Good. 49 out of 187 reviews" "
Rating 6 - Okay. 18 out of 187 reviews" "
Rating 4 - Poor. 10 out of 187 reviews" "
Rating 2 - Terrible. 6 out of 187 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s time for them to update the funky old carpet in the room. Other than that it was fantastic
Stayed 3 nights in Mar 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay. Staff were very friendly and the room was roomy and clean
Stayed 1 night in Feb 2024

10/10 Excellent

Stacy

Stayed 2 nights in Jan 2024

10/10 Excellent

YI

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Paul, Carson City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quit and clean.
Stayed 1 night in Nov 2023

6/10 Okay

Kristiina

Liked: Cleanliness, amenities, property conditions & facilities
The suite was ok. The housekeepers need to check the walls in the bathrooms because people with long hair had their hair all over the walls. A bit gross. Also, because our daughter got sick overnight, I asked to have the bed sheets changed out because we had to strip them. Front desk and manager said they don't clean the rooms if only staying 3 nights. But I explained that it was an accident and sheets needed to be changed. They said "no, sorry." They said I could change them myself if I wanted to. Anyhow... this is the first time I've ever been told (at a hotel) that they could not help. They said there was no one available to change sheets (even though there was a housekeeper across the hall from our room). Nonetheless, that put a bad taste in our mouth. Also, remote was not working and overall, an ok stay, but I would not stay here again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about it was good
Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and easy to get to suite.
Stayed 3 nights in Nov 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great property
Stayed 1 night in Oct 2023

2/10 Terrible

Cameron

Charged for parking even though didn’t park there and told reception on arrival we would not be parking a vehicle there.
Stayed 3 nights in Sep 2023
Response from RI San Ramon on 5 Sept 2023
Thank you for taking the time to review your stay. I apologize for the miscommunication with our front desk upon arrival. I do regret that you did not bring this to our attention at check out so that we could resolve the issue. We have issued a credit to you.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
So close
Welll- checked in at 3:00 and we were told the room wasnt ready for another hour... waited in my brother in laws room. His AC went out... asked hotel to correct the situation... they came into his room 20 mins later-door left wide open because of the excessive heat that was building in room and we had three kids with us. They threatened us with a $300 fine for marijuana smoke.. which was absurd and insulting- we had children in our room AND the door was left open due to the heat but claimed they "smelled it in the hallway" (San Ramon was on an excessive heat warning) They claimed to have an engineer coming out, as another room also had issues with their AC... we asked that they focus on the AC issue... They left.. no fine btw.. they moved my brother in law into another room.. our room was finally ready... they gave us the keys to the wrong room, discovered after we walked into another guests room.. went back to reception, finally got the right room key.. we were settled around 5:00pm Took kids to pool later that night, we were told the pool closes at 10pm, got kids out by 9:55- Noticed a group of teenage girls were allowed to hangout till 11:00pm.. I stay at residence Inns by marriot often, because theyre great places for families. The room was great, $400 for a two bedroom suite. We had family come back to our room after the Service to look over old family photos. The housekeeper was very sweet.. but the staff at the front need to get some retraining. Do better.
Stayed 1 night in Jul 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast!!
Stayed 1 night in Jul 2023

8/10 Good

Adriana

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms.
Stayed 2 nights in Apr 2023

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 2 nights in Apr 2023

10/10 Excellent

Mai

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compact parking spaces were extremely tight even for compact cars. Other than that everything else was amazing!
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Garnet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty of space.
Exactly what we needed.
Stayed 1 night in Jan 2023

10/10 Excellent

lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with a high school basketball team for a basketball tournament. Amenities include suites with full kitchens, breakfast, pool/hot tub, laundry and a basketball hoop. This place was clean and comfortable, and the staff was incredibly helpful and friendly. I would absolutely recommend this place for a stay. The location is also terrific. It is close to grocery stores, restaurants and coffee!

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😁😁
Comfortable and close to my needs.
Stayed 2 nights in Dec 2022

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Parking slots are so close together you can’t get in or out of your car. Otherwise very nice.
Stayed 2 nights in Dec 2022

4/10 Poor

William

Travelled with family
Disliked: Staff & service, property conditions & facilities
The stay was very disappointing. The people at the desk were not polite and they did not know what they were doing. We were locked out of our room because of a mistake they made and we couldn’t get back in at 2 AM.
Stayed 3 nights in Nov 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
it was very very good excellent
Stayed 1 night in Sep 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Jorge, Roseville

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place., comfortable and quiet. Good relation price and service. The included breakfast is fine, but they could have a little more variety to choose from.
Stayed 1 night in Aug 2022

4/10 Poor

Giovanna

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pros: City Center close by for shopping and restaurants. Next door is a library, Trader Joe’s, Starbucks and places to eat. Across the street is Central Park which is great for kids. We got the pool to ourselves most of the time. Cons: Dated and dirty! Carpets were filthy which made the kids’ feet black. Curtains and surfaces dusty. Very basic bathroom/shower tub and toiletries. Cigarette butts all over in the parking lot right outside our room. Cable was basic. All the outlets were old and I could not get any of my chargers/plug ins to stay in place. They literally would just fall off. Went to use the microwave and someone else’s nasty old food was inside! Note: staff was 100 percent accommodating. Offered to move us to another room. It was less dirty than the original room.
Stayed 5 nights in Jun 2022

10/10 Excellent

Jennifer

Stayed 2 nights in Jun 2022

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, roomy and great breakfast!
Wonderful amenities, shower was fantastic and the bed/ mattress—-slept like a baby. Very roomy and comfortable. Breakfast was outstanding, best I have had that was included with room. Only down side was no USB ports for our devices but we managed. Staff was wonderful too!!
Stayed 3 nights in Jun 2022

6/10 Okay

Toby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean site, spacious rooms with kitchens
Stayed 2 nights in Jun 2022

8/10 Good

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We got our room late due to late check outs and late cleaning. They were able to accommodate free parking, but after a long drive and exhaustion, it felt like it wasn’t enough. My key kept deactivating. Luckily there was an extra key. A/C didn’t work well at night. But, overall it was a nice peaceful stay. It was a nice area to stay in for a family.
Stayed 3 nights in May 2022

6/10 Okay

Rene

Stayed 3 nights in May 2022

6/10 Okay

Kelly

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

Wendy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We've stayed at other Residence Inns before and this one seems a bit dated. It was fairly clean but the pullout had a big stain on the mattress. Other beds were comfortable and amenities were great. Staff was very nice and breakfast was so-so, like prepackaged school lunch breakfast sandwiches. There were other options too, and coffee was strong. Surrounding area is great, tons of restaurants and grocery stores, etc.
Stayed 3 nights in Apr 2022

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only there one night but it was very nice. Lots of parties so a few hours and of course, a nights rest with comfort and quiet was delightful
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very welcoming, friendly and courteous. The location was great! I’ll stay there again. The room could use more wastebaskets or at least a recycling container.
Stayed 1 night in Mar 2022

8/10 Good

Gabrielle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Good location
Stayed 1 night in Mar 2022

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice about the place except the gym was very sad.
Stayed 2 nights in Jan 2022

6/10 Okay

Samela

Liked: Staff & service
Disliked: Cleanliness
I was moved from my originally room to another room dur to lack of cleanliness. The 2nd room was better but not the best, not disgusting but definitely not COVID standard clean. Breakfast was basic and so was the gym.
Stayed 3 nights in Jan 2022

2/10 Terrible

shaeen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pet hair all over
the room was infested with pet hair. we didn't realize until we saw pet hair on my laptop which is black. upon complaining the hotel didn't do anything about it...
Stayed 1 night in Dec 2021

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Barbara

Stayed 2 nights in Nov 2021

6/10 Okay

DONNA, visalia

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Dump and Parking Charge
Stayed 1 night in Nov 2021