Pleasant Valley Holidays from £1,189

Basic hotel price is reasonable and the room was clean. I could hear the road but given it's proximity to 5 and Capitol it's to be expected.

While I wanted to love this place because I love a historic hotel and the staff were beyond kind and thorough, the age and lack of maintenance became deterrents rather than charming. A smell of age, and not in a good way, permeates the property. Inside the room, things are dirty and worn down. The chair was covered with a myriad of stains and some kind of physical substance (perhaps food?). The bathroom grout, floor boards, and fixtures all needed attention. And, unfortunately, the smell permeated everything. We made it through the night as we were moving on in our vacation the next day, but it’s not a place I would recommend even for a night, sadly. There is so much potential with a great building and staff; it just really needs some significant maintenance and an ongoing plan for thorough cleaning.

One thing I especially appreciated was how quickly and respectfully the team handled a concern I had regarding alcohol that had been left in the room. I reached out to the front desk, explained the situation, and they responded immediately without hesitation or making me uncomfortable. The alcohol was removed promptly, and the staff handled the matter with kindness, discretion, and professionalism. That level of understanding and customer care truly stood out to me and made me feel very supported during my stay.

It was classy, and nice but when I went to shower there was no hot water😢 so that brought the rating down... and the 2 clowns at the front desk thought they were comedians..! Trav, over and out a here...😩

Not enough staff on hand to accommodate the amount of gas, lack of silverware and breakfast