Search Hotels by Palace Resorts in Playacar

"Was a good overall experience "

"I went there for my birthday solo. Airport Transfer was smooth and very quick. Staff made me feel so special and welcomed. My room was big, clean and away from noises. Lots of food variety for each meal. Fresh and delicious. On my birthday night staff brought me a cake with a candle and 6 of them started singing for me and left me a small cake in my room with a card to surprise me after. Service is excellent from front desk to cleaners to restaurant staff to bar staff, entertainment staff all are very nice, kind and respectful. You’ll feel welcomed. The entire hotel is Super clean. They are always cleaning the facility. They keep offering different kinds of drinks at the beach. Food and drinks are excellent. Coffee at the lobby cafeteria is amazing, I was obsessed by it. Entertainment staff are supper excellent and very professional. My favourite ones are Andress, Diana and the rest, I just can’t remember all the names. Every night I had a blast even though I was by myself. I recommend Rui Palace for your vacation. I gotta say I was impressed. "

"The restaurants all had amazing choices. Wish there was a bit more entertainment but overall experience was wonderful. Went for my honeymoon and it’s very romantic both night and day. Place is safe and staff is so kind. Best experience and very memorable. Looking forward to coming back. "

"We have stayed at Viva Azteca and their sister hotel Viva Maya several times over the last 17 years. If you stay at the Azteca you can use the facilities at both hotels but if you stay at the Maya you can only use their facilities. The Maya is more family/kid friendly whereas the Azteca is more suited to adults. The Azteca is a little more expensive and has fewer rooms. I love the amenities! Our room was very clean and the staff is friendly and helpful. The buffet is very good and the specialty restaurants are fantastic. They fill up fast! The poolside grill offers pizza, hamburgers, fries, nachos, chips and guac, chicken wings, mini quesadillas and other finger foods. The bartenders are great and will remember you if you are polite and friendly. Tipping them helps a lot too! My only complaint about the hotel is the noise from other guests. The hallways echo very badly because everything is tile and concrete. You can hear people in the room next to yours, above and below. And I don't know why but the Europeans don't know how to whisper or speak quietly. We were awakened several times late into the night by them talking and laughing very loudly. And, our door had 1 centimeter gaps all the way around which also let in noise and light during the night."

"Food was great, entertainment and Staff were absolutely fantastic "

"Wonderful great experience "

"Great place Quality of food wasn’t that great!"

"Staff was very friendly and accommodating "

"Great stay for a family of 4. Clean rooms, nice beach (no coral reefs and can actually swim), very decent food and many options to choose from fot breakfast and dinner. Lunch was ok. Well kept beach and common areas. I would say the kids “water park” was tiny with only a few things there so not so great for bigger kids. Entertainment was awesome, every day they had a variety of activities. We especially enjoyed Katja and Isis. Pool bar gets busy and you have to wait a bit. But mostly a very positive stay! "