"Great time on vacation. "
Overall we had a great stay. The staff was very responsive and friendly. Some reviewers said that they felt like they were expected to leave additional tips for the all-inclusive option--in our case, while the option to leave additional tips was always there, the staff EMPHASIZED that it was OPTIONAL, and only if we felt like the staff deserved additional gratuities. Also, while the option to sit through the time share presentation was offered to us, in exchange for a VIP card with discounts on trips and various other things, it was also made clear to us that it was optional. We chose not to take it, especially since our trips were already booked. It is my understanding that the presentation does take more than 90 minutes (from what another person staying at the hotel said--for him, it took over 4 hours), but while the presenters did use hard selling tactics, they were not verbally abusive, at least to him. The location is further away from the main hotel zone. We actually liked that, but if you're into nightlife and clubbing, you will not find that here. Neither will you find the "typical" Cancun beach. What you will find, however, is the lush greenery that makes this resort very unique--from what I saw, the hotels in the hotel zone are giant buildings with maybe a few palm trees and a pool--not at all what Villas del Palmar offers. Note: They are constructing a new area , and construction work starts early, about 6 AM. Hotel is NOT soundproof--can hear EVERYTHING.
Traveller from Boston, MA