Search Hotels Near Playa El Castillico, San Javier

"We booked this villa through Vrbo for a relaxing pre-wedding family holiday for 9 guests — not a party or “wild hen do.” The listing looked modern and clean, with the pool being a major reason we booked.Unfortunately, on arrival the pool was green with algae and unusable for the first day. Raúl, the local host, manually scrubbed the pool with chlorine without testing the water, turning it completely green. Two guests later experienced eye irritation after using it. We also discovered missing bedding for one guest, heavily stained pillows and linens, ants in drawers, a dead cockroach in a cupboard, cracked glasses, exposed electrical wiring, and advertised amenities missing or faulty.Communication with the host was poor, and many concerns were dismissed. Vrbo customer support was also extremely disappointing and refused to properly escalate the complaint.Although some issues were eventually addressed, we lost a significant portion of our holiday dealing with problems instead of relaxing. The owner later offered partial compensation, but only after the Vrbo review window expired.Most upsettingly, after we complained, false allegations were apparently made that we had hosted wild parties and brought unauthorised guests. This is entirely untrue. We were always a group of 9, caused no damage, cleaned the villa before leaving, and have retained evidence supporting this.The villa could be lovely if properly maintained, but based on our experience I would strongly advise caution"

"We were a family of six including a small baby and villa met all our requirements. Baby equipment was provided by hosts and it made the trip a real pleasure.Villa had all our needs and kitchen facilities were excellent for a family to use.Externally the pool and seating areas allowed us all to spend time together or if required to have some quiet time. Hosts me us on arrival and made the effort to have house cleaned quickly to allow an earlier arrival. As we had baby this was very much appreciated . They also came to have a handover at end of our stay when we departed. Thoroughly enjoyable week was had by all and hopefully we will return."

"The hotel parking was great.. not sure where we could have parked our car otherwise. Great staff."

"Clean room excellent breakfast great staff "

"Lovely stay. Went with two teenage boys who enjoyed exploring on their scooters. Modern and clean. Kitchen was well equipped. Pool a bit cold but still only spring! Would definitely go back."

"Couldn’t have wished for a more perfect holiday home. Everything was thought of by the best of hosts Marie-Ange and Frank. Really loved our stay and would definitely recommend this beautiful villa as a great destination being near all facilities within walking distance. "

"Lots of shops/restaurants near by. Very close to the beach. Single room was perfectly adequate for a few nights. You get what you pay for. Very cheap nighty price. Very basic breakfast, which I expected, but then had to pay extra for a second cup of coffee! Staff could try to dress a bit more appropiately - it is a hotel after all. "

"The pre arrival procedures and correspondence from the owner were excellent. Our arrival at the property was very smooth. Michelle (The Property Management contact) was there on time to meet and greet us and explain everything we needed to know. Unfortunately a couple of days into our stay we experienced a very heavy storm which affected the whole area's water supply for about 10 days (basically we couldn't use the water to shower, cook, wash clothes etc). During this period the support we received from the owner via emails was very good, but Michelle in particular was outstanding - bringing us fresh towels and even offering to let her use her house to shower!The apartment itself is overall very good and well equipped. The beds were comfortable and the shower rooms very good. We particularly enjoyed the roof terrace, which covers a large area. There were plenty of sun beds and seating areas. One thing I would say though is maybe the sun bed cushions have seen better days and could do with replacing . Also, there is no hot tub or sea view - which are listed as apartment amenities.We had a problem with the washing machine, but the owner and Michelle were very quick to sort this and get it repaired - which as a guest is all you can ask for, we do understand that occasionally things break down.To get to the pool you have to exit the apartment and walk on the street around the corner of the complex and access is via a locked door.Overall we enjoyed our stay."

"Everything was great apart from the bed and bedding, plastic undersheet really uncomfortable,and bedding not good quality, which caused lack of sleep 😴 "