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The Royal Haciendas All Inclusive Resort & Spa

Photo gallery for The Royal Haciendas All Inclusive Resort & Spa

Featured image
On the beach, snorkelling, sailing, kayaking
On the beach, snorkelling, sailing, kayaking
On the beach, snorkelling, sailing, kayaking
4 outdoor pools

Overview of The Royal Haciendas All Inclusive Resort & Spa

VIP Access

The Royal Haciendas All Inclusive Resort & Spa

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Chetumal / Pto. Juarez Highway, Km 289 10 Lote 2, Mz 70, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationGrand Coral Golf Riviera Maya6 min drive
  • Popular LocationPunta Esmeralda Beach12 min drive
  • Popular LocationPlaya 8813 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)53 min drive

Choose dates to view prices

About this area

Playa del Carmen

Located in Playa del Carmen, The Royal Haciendas All Inclusive Resort & Spa is on the beach. Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa Xcalacoco and Punta Esmeralda Beach. Travelling with kids? Consider 3D Museum of Wonders and Yucatek Divers. Scuba diving, parasailing and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Grand Coral Golf Riviera Maya - 6 min drive
  • Guadalupe Church - 12 min drive
  • 28 de Julio Square - 12 min drive
  • Punta Esmeralda Beach - 12 min drive
  • Playa 88 - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive

Restaurants

  • Los Murales - 9 min walk
  • Coco's Cabanas - 9 min drive
  • Fonda Argentina - 10 min drive
  • La Pirata - 13 min drive
  • 500 Gramos Grill - 13 min drive

About this property

The Royal Haciendas All Inclusive Resort & Spa

Upscale property on the beach, with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Royal Haciendas All Inclusive Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. All 252 soundproofed rooms feature free WiFi and pillowtop beds. Guests will appreciate conveniences such as microwaves and coffee makers, while plasma TVs with satellite channels and DVD players provide a bit of entertainment.
The Royal Haciendas All Inclusive Resort & Spa offers 252 forms of accommodation which are accessible via exterior corridors and feature MP3 docking stations and DVD players. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Plasma televisions come with satellite channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

4 outdoor swimming pools and 4 hot tubs are on site. In addition to a kids' pool, other recreational amenities include outdoor tennis courts, a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Royal Spa. Services include facials, body wraps and body treatments. The spa is equipped with a sauna, a spa tub and a steam room.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness
Yoga

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, dinner and through room service
On-site PCR COVID-19 testing is available for a USD 110 on-site COVID-19 testing (PCR screening) is available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking on site

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 4 outdoor pools
  • 2 outdoor tennis courts
  • 4 hot tubs
  • Arcade/games room
  • Basketball
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Full-service spa
  • Kayaking
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare/activities
  • Laundry facilities
  • Microwave
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • Body treatments
  • Body wraps
  • Facials
  • Massages
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Pillow-top mattress

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • DVD player
  • MP3 dock
  • Plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Express check-in
Minimum check-in age - 25

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 600
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 300.00 per stay
  • A tax is imposed by the city: USD 1.34 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out fee: USD 600 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard and American Express; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding

Property is also known as

Royal Haciendas
Royal Haciendas All Inclusive
Royal Haciendas All Inclusive Playa del Carmen
Royal Haciendas Playa del Carmen
Royal Haciendas Hotel
The Royal Haciendas Hotel Playa Del Carmen
Royal Haciendas All Inclusive All-inclusive property
The Royal Haciendas All Inclusive
The Royal Haciendas – All Inclusive
The Royal Haciendas – Optional All Inclusive
The Royal Haciendas All Inclusive Resort & Spa Playa del Carmen

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 658 out of 996 reviews
5 - Excellent 66%
Rating 4 - Good. 246 out of 996 reviews
4 - Good 25%
Rating 3 - Okay. 57 out of 996 reviews
3 - Okay 6%
Rating 2 - Poor. 23 out of 996 reviews
2 - Poor 2%
Rating 1 - Terrible. 12 out of 996 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.7/5

Property conditions & facilities

3/5 Okay

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property was nice overall, but a little dated. The waiters, bartenders, and service staff were fantastic. When we checked in we were told that we were going to have to move rooms in the middle of our stay and that we should have read Expedia (by Maria, very rudely). We were able to come down later and get a room that we did not have to check of out of. There were also a ton of surcharges at every place and restaurant. Not a lot of restaurants and barely any availability other than the buffet. The food overall was delicious at the buffet and the grills that delivered to the beach. We had our bracelets on the entire time but had to give our room number for every interaction, this felt more like a timeshare than an all inclusive resort. For the amount of money we paid, I would rather have went to another resort. In the end, Mexico is Mexico and the beach is the beach but I felt underwhelmed about the price and the amenities when it was all said and done.
Stayed 4 nights in Oct 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Propiedad esta Hermosa, Muy Bien cuidada. El personal siempre atento a las areas ocupadas para manterne todo en orden!
Stayed 7 nights in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are coming back from MISSING our stay last year with our Hacienda FAMILY - Please make sure everyone listed here knows we are excited to see them Dec 20th - this was my review that never got posted?? LOVE this place so MUCH! LOVE the staff so MUCH MORE! ROTUNDA - Great meeting spot before and after dinner and having Leo-Arturo-Ramon-Martin and Xochi taking care of you - it's impossible NOT to have a BLAST. LOS MORALES RESTAURANT - A HIGH-END adventure in food & drink supported by incredible people. Enrique the manager welcomes you in with a smile, and then hands you off to Geovany-Carlos-Emilliano-Gilberto-Jonas-Luis for your dining experience. PALAPA RESTAURANT - We were treated during our stay with Saul, Felix, Edwin, and Gilberto handling our service - they were extremely thoughtful and would bring items to our table before even having to ask. POOL BAR - Well it's safe to say that this is our daily hangout - not only for the COLD DRINKS but the thoughtful service of a few individuals - Otctavio - Minerba - Alfredo and Juan make every year SPECIAL for us! CAPTAIN EDUARDO - and his manager Antonio are a major reason the FOOD & BEVERAGE reviews are so positive - A Captain that rolls up his sleeves and works alongside his staff - leading by example. LIFEGUARDS - Angel, Miguel, and Hemberto are always on the WATCH. These (3) are INCREDIBLE! Please say hello to them during your beach walks. These guys deserve recognition for keeping us safe!
Stayed 3 nights in Jan 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice. Stay and plan on visiting again.
Stayed 7 nights in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great once we went around to see the lay of the land. Very Clean and courteous. No complaints. I would suggest you have more live music?
Stayed 7 nights in Sep 2021