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On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
7 outdoor pools, pool umbrellas

Guest reviews

4.1 out of 5 Very good
346 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
All-inclusive
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Map

Explore the area

Popular LocationGrand Coral Golf Riviera Maya8 min drive
Popular LocationEl Camaleon Mayakoba Golf Course10 min drive
Popular LocationPunta Esmeralda Beach15 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)43 min drive

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About this area

Playa del Carmen

Located in Playa del Carmen, The Fives Beach Hotel & Residences - All Senses Inclusive is on the beach. Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Discover the area's water adventures with scuba diving and waterskiing nearby, or enjoy the great outdoors with ziplining and ecotours.
Visit our Playa del Carmen travel guide
View in a map
Popular Location

What's nearby

  • Guadalupe Church - 8 min drive
  • Grand Coral Golf Riviera Maya - 8 min drive
  • El Camaleon Mayakoba Golf Course - 10 min drive
  • Punta Esmeralda Beach - 15 min drive
  • Quinta Avenida - 16 min drive

Getting around

  • AirportCancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive

Restaurants

  • SEA OLIVE — 1 min walk
  • Pisco Nikkei & Raw Bar — 1 min walk

About this property

The Fives Beach Hotel & Residences - All Senses Inclusive

Upscale property on the beach, with 7 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Fives Beach Hotel & Residences - All Senses Inclusive's full-service spa. Then enjoy a meal at one of the resort's 10 restaurants. All 662 rooms offer thoughtful touches such as minibars (stocked with some free items) and pillow menus, as well as comforts such as pillowtop beds and premium bedding. Furnished balconies or patios and iPod docking stations are standard, as are LCD TVs with cable channels.
The Fives Beach Hotel & Residences - All Senses Inclusive offers 662 forms of air-conditioned accommodation which are accessible via exterior corridors, and features iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. Guests can make use of the in-room coffee/tea makers and minibars (stocked with some free items).

Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries. LCD televisions come with premium cable channels. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

7 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa has 11 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling

Entertainment

On-site entertainment and activities
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: USD 10 per night
  • Valet parking: USD 10 per night
  • Shopping centre shuttle (surcharge)

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 10 restaurants
  • 3 poolside bars and 7 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 7 outdoor pools
  • Aerobics classes
  • Arcade/games room
  • Bike rentals
  • Children's pool
  • Full-service spa
  • Kayaking
  • Motorised watercraft
  • Nightclub
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Sauna
  • Snorkelling
  • Hot tub
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • DVD player
  • Free children's club
  • Free supervised childcare/activities
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Spanish

Business services

  • 24-hour business centre
  • 1 meeting room

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool umbrellas

Spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Visual alarms in hallways
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Linens
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV channels
  • DVD player
  • iPod dock
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

Outdoor space

  • Furnished balcony or patio

More

  • Access via exterior corridors
  • Electrical adapters/chargers
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe
  • Turndown service

Policies

Check-in

Check-in between 3 PM and 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 1.14 per accommodation, per night, up to 20 nights.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: USD 10 per night
  • Valet parking fee: USD 10 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

The Fives Beach Hotel Residences All Senses Inclusive
The Fives Azul Beach Resort Gourmet All Inclusive by Karisma

Frequently asked questions

Can I cancel my reservation for free at The Fives Beach Hotel & Residences - All Senses Inclusive and receive a full refund?
Yes, The Fives Beach Hotel & Residences - All Senses Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to The Fives Beach Hotel & Residences - All Senses Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Fives Beach Hotel & Residences - All Senses Inclusive?
As of 23 Sep 2020, prices found for a 1-night stay for 2 adults at The Fives Beach Hotel & Residences - All Senses Inclusive on 24 Sep 2020 start from £151, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does The Fives Beach Hotel & Residences - All Senses Inclusive have a pool?
Yes, this property has 7 outdoor pools and a children's pool.
Is The Fives Beach Hotel & Residences - All Senses Inclusive pet-friendly?
No, only service animals are welcome at the property.
How much is parking at The Fives Beach Hotel & Residences - All Senses Inclusive?
Self-parking is available for USD 10 per night. Valet parking is available for USD 10 per night.
What time is check-in at The Fives Beach Hotel & Residences - All Senses Inclusive?
Check-in is from 3 PM to 11:00 PM. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.
What time is check-out at The Fives Beach Hotel & Residences - All Senses Inclusive?
Checkout is at noon. Late checkout is available for a fee (amount may vary).
Are there all-inclusive benefits at The Fives Beach Hotel & Residences - All Senses Inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, scuba-diving lessons and more.
Where is The Fives Beach Hotel & Residences - All Senses Inclusive located?
Nestled on the beach, this Playa del Carmen resort is 2.1 mi (3.5 km) from Punta Esmeralda Beach and 3 mi (4.8 km) from Quinta Avenida. Playa 88 and 28 de Julio Square are also within 3 miles (5 km).
4.1
Very good
346 reviews
5 - Excellent
183
4 - Good
89
3 - Okay
33
2 - Poor
22
1 - Terrible
19

4.4/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow!! We spent a few days at the Fives and had the best time and felt very safe with the COVID situation. While at the resort you are not required to wear a mask but all the employees are wearing them and you and your luggage will be sanitized when you first arrive. Our room was great and a short walk to the beach. On our first night we had the pleasure of meeting Julio at one of the restaurants and we would have not had the experience we had during our stay without him!! Every time he was our server he went above and beyond to make it special. I chose this resort due to other reviews stating the food was delicious and they definitely did not disappoint. We were told they usually do shows but weren’t currently due to COVID but even without the entertainment we loved our time here. We will be back! Thank you!
Stayed 4 nights in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2020

4/5 Good

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good how ever the food for the kids is something to work on more options.
Stayed 1 night in Sep 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service
The staff were really nice and helpful. The place was clean and well sanitized. The pool by the beach had a great view of the beach and was beautiful. The food at the restaurants were amazing. The downside was having to make reservations for the restaurants and the restaurants get fully booked quickly which makes it difficult and inconvenient at times. We got there in the evening time and did not realize that reservations had to be made to get dinner, which made us very confused on how to go about getting dinner. The good thing was one of the restaurants were willing to accommodate us. When we got to our hotel room the mini fridge was not working and the air conditioner stopped working half way. The staff were quick to resolve the issues we had. We also had an assigned person that we didn’t meet until our last day there and by then we had already figured almost everything out ourselves. Overall, we had a good experience.
Stayed 5 nights in Sep 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and service. I would definitely stay at the Fives again.
Stayed 3 nights in Sep 2020

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