Title: Toh House Luxury by Boutique Apartments MX Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Toh House Luxury by Boutique Apartments MX Apartment with free parking, near Playa del Carmen Main Beach ![Outdoor pool, open 8:00 AM to 9:30 PM, pool loungers](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/a5a5c210.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Apartment, 3 Bedrooms | Living area | 40-inch Smart TV with digital channels, Netflix, streaming services](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/d6f62673.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 2 Bedrooms | Living area | 40-inch Smart TV with digital channels, Netflix, streaming services](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/15e6372e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 3 Bedrooms | Private kitchen | Full-sized fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/9e1e90db.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 2 Bedrooms | Balcony](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/c75366ad.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Close to Mamitas Beach and Playa del Carmen Main Beach, Toh House Luxury by Boutique Apartments MX provides a rooftop terrace, a garden and an outdoor entertainment area. Stay connected with free in-room WiFi. 8.0 Very good ## Popular amenities - Pool - Barbecue grill - Air conditioning - Outdoor space - Parking included - Kitchen ## Room options ### Check availability for these dates Tonight [Nov 7 - Nov 8](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=78446217&PinnedHotelID=78446217&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=78446217&PinnedHotelID=78446217&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 8 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=78446217&PinnedHotelID=78446217&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=78446217&PinnedHotelID=78446217&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=78446217&PinnedHotelID=78446217&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=78446217&PinnedHotelID=78446217&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=78446217&PinnedHotelID=78446217&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=78446217&PinnedHotelID=78446217&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 15 of 15 rooms ![40-inch Smart TV with digital channels, Netflix, streaming services](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/0f81b94a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms ### Highlights Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dining table Smart TV Blackout curtains - 829 sq ft - 2 bedrooms - Sleeps 6 - 2 King Beds and 1 Double Sofa Bed ![40-inch Smart TV with digital channels, Netflix, streaming services](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/8e98644c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dining table Smart TV Blackout curtains - 646 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![Apartment, 2 Bedrooms | Living area | 40-inch Smart TV with digital channels, Netflix, streaming services](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/15e6372e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms ### Highlights Balcony Garden Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dining table - 1076 sq ft - 2 bedrooms - Park view - Sleeps 6 - 2 King Beds and 1 Double Sofa Bed ![Apartment, 3 Bedrooms | 2 bedrooms, premium bedding, in-room safe, laptop workspace](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/04146279.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 3 Bedrooms ### Highlights Balcony Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dining table Smart TV - 1292 sq ft - 3 bedrooms - Park view - Sleeps 10 - 1 King Bed, 2 Double Beds, 1 Queen Bed and 1 Double Sofa Bed ![Apartment | 2 bedrooms, premium bedding, in-room safe, laptop workspace](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/7989d668.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dining table Smart TV Blackout curtains - 646 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Single Sofa Bed ![Apartment | 2 bedrooms, premium bedding, in-room safe, laptop workspace](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/31d59f32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dining table Smart TV Blackout curtains - 646 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![Apartment | Living area | 40-inch Smart TV with digital channels, Netflix, streaming services](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/bde009eb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dining table Smart TV Blackout curtains - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Queen Sofa Bed ![40-inch Smart TV with digital channels, Netflix, streaming services](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/7c8a0f00.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dining table Smart TV Blackout curtains - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![40-inch Smart TV with digital channels, Netflix, streaming services](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/35f17115.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dining table Smart TV Blackout curtains - 646 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![40-inch Smart TV with digital channels, Netflix, streaming services](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/7c8a0f00.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dining table Smart TV Blackout curtains - 646 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Queen Sofa Bed ![40-inch Smart TV with digital channels, Netflix, streaming services](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/6cde8753.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dining table Smart TV Blackout curtains - 646 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![2 bedrooms, premium bedding, in-room safe, laptop workspace](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/cff33471.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dining table Smart TV Blackout curtains - 646 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![2 bedrooms, premium bedding, in-room safe, laptop workspace](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/315cc080.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dining table Smart TV Blackout curtains - 646 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![2 bedrooms, premium bedding, in-room safe, laptop workspace](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/389eb0e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment ### Highlights Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dining table Smart TV Blackout curtains - 646 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![2 bedrooms, premium bedding, in-room safe, laptop workspace](https://images.trvl-media.com/lodging/79000000/78450000/78446300/78446217/eabd65cb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms ### Highlights Air conditioning Heating Free cots/infant beds Kitchen Full-sized fridge/freezer Dining table Smart TV Blackout curtains - 829 sq ft - 2 bedrooms - Sleeps 6 - 2 Queen Beds and 1 Double Sofa Bed ## You may also like Ad ![On the beach, white sand, beach cabanas, sun-loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/98000000/97870000/97861600/97861543/9c71f756_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Riviera Maya EDITION At Kanai Maroma - Pool - Hot tub - Spa - Pet-friendly 9.8 Exceptional 82 reviews £439 includes taxes & fees 17 Nov - 18 Nov [](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Riviera-Maya-EDITION-At-Kanai.h97861543.Hotel-Information?chkin=2025-11-17&chkout=2025-11-18&rm1=a2®ionId=601751&destination=Playa del Carmen&destType=MARKET&latLong=20.629571,-87.073173&searchId=bf026af4-255d-4c50-b572-2b24ae03459d&top_cur=GBP) Ad ![3 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1160000/1151600/1151540/3b6ecf2c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Vivid Playa Del Carmen - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-TOH-RESIDENCES.h78446217.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPlaya-Del-Carmen-Hotels-TOH-RESIDENCES.h78446217.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.63687%2C-87.07033&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=CP75vdzcfpgJ4lM58QI5nQPaZAE=) Andrés Quintana Roo Gonzalo Guerrero, 385, Playa del Carmen, QROO, 77720 #### What's nearby - Quinta Avenida - 6 min walk - 0.4 miles - Quinta Alegría Shopping Mall - 10 min walk - 0.5 miles - Playa del Carmen Main Beach - 11 min walk - 0.6 miles - Mamitas Beach - 11 min walk - 0.6 miles - Playa del Carmen Maritime Terminal - 7 min drive - 1.4 miles #### Getting around - Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive #### Restaurants - ‪El Fogon del May - ‬8 min walk - ‪La Birria - ‬4 min walk - ‪Chiltepin Marisquillos - ‬6 min walk - ‪Los Aguachiles - ‬5 min walk - ‪La Bamba Jarocha - ‬6 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Toh House Luxury by Boutique Apartments MX Apartment with free parking, near Playa del Carmen Main Beach This smoke-free apartment building features an outdoor pool, a rooftop terrace and a garden. Free WiFi in public areas and free self parking are also provided. Other amenities include barbecues and multilingual staff assistance. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, guests will find a Smart TV with digital channels and Netflix, and other amenities include free WiFi and premium bedding. Toh House Luxury by Boutique Apartments MX offers 17 air-conditioned accommodations with a safe and a hairdryer. Beds feature premium bedding. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. This Playa del Carmen apartment provides complimentary wireless Internet access, with a speed of 50+ Mbps. 40-inch Smart televisions come with digital channels and Netflix. 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Outdoor space 8.2 Very good 60 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=89756321&PinnedHotelID=89756321&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Pool/Spa - Outdoor pool - Pool loungers ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Height restrictions apply for on-site parking - Free covered self parking on site - Limited on-site parking (max 1 space per unit) - Onsite parking options include a carport ### Family friendly - Free cot ### Kitchen - Cookware, dishware, and utensils - Freezer - Full-sized refrigerator/freezer - Hob - Microwave - Oven - Paper towels - Toaster - Water dispenser ### Dining - Dining table ### Bedrooms - 2 bedrooms - Premium bedding ### Bathroom - Hair dryer - Towels provided ### Living spaces - Dining table ### Entertainment - 40-inch Smart TV with digital channels - Netflix - Streaming services ### Outdoor areas - Barbecue grill - Garden - Outdoor entertainment area - Outdoor furniture - Rooftop terrace ### Laundry - Laundry detergent ### Work spaces - Laptop workspace ### Comfort - Air conditioning - Heating ### Pets - No pets allowed ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Pool access ramp on site - Tile flooring in room - Upper floors accessible by stairs only - Wheelchair-accessible bathroom vanity - Smoke-free property ### Services and conveniences - Blackout drapes - Iron/ironing board on request - Multilingual staff - Safe - Virtual front desk ### Location highlights - In a shopping district - In an entertainment district ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - First aid kit - Fire extinguisher ### General - 17 units - Garden - Water dispenser ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 10:00 AM ### Special check-in instructions There is no front desk at this property Guests will receive an email within 24 hours before arrival with check-in instructions; access will be through a private entrance To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your passport after booking A virtual front desk provides assistance to guests The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival ### Access methods Private entrance ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Safety features at this property include a fire extinguisher and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 8:00 AM to 9:30 PM Parking height restrictions apply ### Property is also known as TOH RESIDENCES Toh House By Apartments Mx Toh House Luxury by Boutique Apartments MX Toh House Luxury by Boutique Apartments MX Apartment Toh House Luxury by Boutique Apartments MX Playa del Carmen ## Frequently asked questions ### Does Toh House Luxury by Boutique Apartments MX have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:30 PM. ### Is Toh House Luxury by Boutique Apartments MX pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Toh House Luxury by Boutique Apartments MX? > Self-parking is free at this property. ### What time is check-in at Toh House Luxury by Boutique Apartments MX? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at Toh House Luxury by Boutique Apartments MX? > Checkout is at 10:00 AM. ### Where is Toh House Luxury by Boutique Apartments MX located? > Located in Downtown Playa del Carmen, this apartment building is within a 15-minute walk of Super Chedraui Selecto Avenida 10, Playa del Carmen Main Beach and Quinta Avenida. Mamitas Beach and Mario Villanueva Stadium Madrid are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Toh House Luxury by Boutique Apartments MX Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 36 8 - Good 14 6 - Okay 11 4 - Poor 7 2 - Terrible 4 ### 8.4/10 Cleanliness ### 7.8/10 Amenities ### 8.2/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### James 29 Sept 2025 Liked: Cleanliness, property conditions & facilities, communication Beautiful ##### James Stayed 7 nights in Sep 2025 ### 10/10 Excellent #### Karen 14 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication I love Toh House, great and kind staff. The AC was spitting ice and they resolved the problem the same day. I would recommend staying here. Because it’s quiet, yet still close to everything. Oh and before I forget: the best bed!!! ##### Karen Stayed 13 nights in Oct 2025 ### 8/10 Good #### Yadira 21 Aug 2025 Liked: Cleanliness, property conditions & facilities You House Luxury Apts. were good for the price. Is conviniebtly located in the middle of grocery, convenience stores , plenty of food stands nearby within walking dirance. The apts aren’t too far away from 5a Ave. we enjoyed our stay, just! If you need a place to stay at in Playa this will be a good choice! ##### Yadira Stayed 7 nights in Aug 2025 ### 10/10 Excellent #### Andrew Wood 6 Apr 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication I liked the neighborhood. I felt safe and quiet. ##### Andrew Wood Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Hilda 11 May 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication The apartment is very comfortable, close to 5th avenue, it’s also fresh and it has an elevator which comes very helpful when bringing your luggage. I would improve that to fumigate cause the mosquitoes come inside easily when opening the windows. ##### Hilda Stayed 1 night in Jun 2024 ### 2/10 Terrible #### Maria Molero 4 Apr 2025 Disliked: Cleanliness, amenities, property conditions & facilities, communication Dirty and full of mold. I didn't want my family and I to get sick. We left and booked another property. The property didn't want to pay us back the money we paid. Please don't believe the reviews are false. ##### Maria Molero Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Marco 18 Jul 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication We had to reserve last minute stay, due to cancellation of our flight because of hurricane , the penthouse was beautiful, spacious and modern, we felt safe and Mary the property keeper was so helpful and caring, we had a bit of water leaking because of the storm for hurricane Beryl and she cleaned everything , again it was a hurricane cat 3! So it was minimum obvious. We felt safe and we will definitely stay there from now on, we didn’t mind walking few blocks to the beach or to the quinta avenida. We moved from a resort on the beach to this property and stayed 3 days and we loved it. ##### Marco Stayed 3 nights in Jul 2024 ### 8/10 Good #### Travis 4 Jan 2024 Liked: Cleanliness, property conditions & facilities, communication Paper interior walls so you hear everything and vise versa. We stayed in main floor. You don't know what suite you are booking when you make a reservation , as we would prefer upper floor with balcony . Rooftop was excellent. overall good but pricey for what you get ##### Travis Stayed 4 nights in Dec 2023 ### 6/10 Okay #### Margarita 5 Jan 2025 Liked: Cleanliness, property conditions & facilities Disliked: Communication The delay on sending the code for the room and no internet at all. We could not watch tv the whole week. ##### Margarita Stayed 6 nights in Dec 2024 ### 6/10 Okay #### Gu 19 Mar 2025 Liked: Cleanliness, property conditions & facilities Disliked: Amenities The apartment itself is not bad. Good location. Plenty of grocery stores and the beach is a short walk away. So is fifth avenue, the Shopping district. It is self check-in, But I didn't receive any instruction Until I got there and called them. The amenities are severly lacking. Barely any utensils and pots and pans for cooking. Not enough hangera Or towels. No beach towels. No place to do laundry and nowhere to hang laundry Either. The pool is not cleaned regularly. And there are only two chairs by the pool. Overall, the property needs better maintenance. If you are looking for a more luxury stay or a longer term stay (more Than a couple nights), I would not recommend staying here. ##### Gu Stayed 4 nights in Mar 2025 ### 6/10 Okay #### Marketa 3 Dec 2024 The 1 bedroom apartment itself was very nice and spacious but seating was a little worn and walls a bit dirty. Kitchen cookware was in bad shape. But overall, for the price it was good. Nice deck and pool on the roof but all the loungers were broken. Water and elevator broke down when we were there. Upon arrival the water was off and the cleaners left the tap on and plug in the sink when they were preparing the apartment so it flooded with 2 inches of water when it came back on. We spent 3 hours helping the handyman clean it up because all he had was a few brooms to push the water into the shower drain. The cleaners would not clean until exit so if you are there longer than a week you don’t get any cleaning, but you can ask for clean sheets and towels and garbage bags. Construction noise during the day from the apartment next door, but quiet at night. Location was excellent, close shopping and restaurants. ##### Marketa Stayed 14 nights in Nov 2024 ### 10/10 Excellent #### Juan Carlos 2 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Excelente ##### Juan Carlos Stayed 6 nights in Jun 2025 ### 2/10 Terrible #### Vip 18 Jun 2025 Disliked: Cleanliness, amenities, property conditions & facilities, communication Horrible service ##### Vip Stayed 5 nights in Jun 2025 ### 10/10 Excellent #### Brenda Lucia 15 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Esta muy bien ubicado, el dpto esta mmuy bien cuidado y esta seguro ##### Brenda Lucia Stayed 4 nights in Jun 2025 ### 8/10 Good #### Kayne 15 May 2025 Liked: Cleanliness, amenities, communication Worked for me. No complaints. ##### Kayne Stayed 5 nights in May 2025 ### 2/10 Terrible #### Francisco Javier 19 Apr 2025 Disliked: Cleanliness, room comfort, communication #### Nos dejaron sin alojamiento, nadie contesta Al llegar a la propiedad, me percaté no había llegado el correo con instrucciones de llegada, mandé varios mensajes a la propiedad nunca te contestan, y tienen un número el cual puedes marcar, cuando marque me contestó la encargada, la cual me dijo que no tenía idea de cómo se pudo rentar ese departamento ya que estaba ocupado, tuvimos que buscar otra propiedad perdiendo tiempo y pasando un mal rato. Al solicitar la devolución, nos contactaron de inmediato comentando que todo estaba en orden que el correo de instrucciones había sido enviado, y que extraño lo que nos dijo la encargada. Estamos solicitando el reembolso ya que es un servicio que no se nos brindó. ##### Francisco Javier Stayed 1 night in Apr 2025 ### 6/10 Okay #### Giovanni 8 Mar 2025 Liked: Cleanliness, property conditions & facilities, communication The suits are very nice and clean . Not suitable for long term stays . Very poor equipped kitchen . Stayed for three weeks and rooftop pool had only one lounger . Location was excellent and staff also is excellent. One towel per guest per week . ##### Giovanni Stayed 21 nights in Feb 2025 ### 6/10 Okay #### George 5 Mar 2025 Liked: Cleanliness Disliked: Room comfort #### Better cheaper options available 1\. Communications regarding checking came after 3 pm on day of checking in. Correspondence during day of check in was not answered. 2.WIFI was weak and unresponsive at times. Attempts with whoever I was communicating with were unsuccessful. 3. Pool area was not user friendly, only three lounge chairs and all three were broken. Pool deck has potential to be outstanding spot but the lack of chairs and umbrellas make it undesirable. 4. Sewer gas small in bathroom. 5.TV in bedroom should be in living area so you can sit and watch. 6. Location is good, walking distance to most amenities. 5. Kitchen amenities not suitable for long term stay. 6. Two towels suppled, nothing for pool or beach. 7. Window in unit all frosted over, felt like living in a dungeon. 8.One roll of toilet paper supplied. I have stayed in better units in PDC, I would not stay here again. ##### George Stayed 5 nights in Feb 2025 ### 8/10 Good #### Vladica 25 Feb 2025 Liked: Cleanliness, amenities, property conditions & facilities High recommendations, some small non important issues with apartment inventories. Safe and great location. ##### Vladica Stayed 21 nights in Feb 2025 ### 4/10 Poor #### Paul 22 Feb 2025 Disliked: Cleanliness, amenities, property conditions & facilities, communication The unit we stayed in needed some cleaning. The windows were filthy, the baseboards in the bathrooms needed a good scrubbing and our towels were very stained. We did not have a coffee maker and the kettle was broken. The pool was full of leaves and there was green algae on the walls of the pool. The bar b q was unusable. Two of The lounge chairs on the roof top were broken. We voiced our concerns and no one reached out to us to address them. Unfortunately I will not return to this property nor will I recommend it. ##### Paul Stayed 10 nights in Feb 2025 ### 6/10 Okay #### Claudine 14 Feb 2025 Liked: Communication Logement de propreté moyenne! ##### Claudine Stayed 8 nights in Feb 2025 ### 10/10 Excellent #### Marie Thérèse 17 Jan 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication we will come again and refer this place to everyone ##### Marie Thérèse Stayed 15 nights in Jan 2025 ### 4/10 Poor #### Ariadna Ivonne Meneses 25 Dec 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication El anfitrión nos dio acceso a la propiedad hasta después de las 6 de la tarde,el número telefónico que tienen como contacto nunca respo dio ,ni un dua hacen limpieza en estancia de 6 días ,pocas toallas y solo 1 papel higiénico.el internet -wi-fi malísimo ##### Ariadna Ivonne Meneses Stayed 6 nights in Dec 2024 ### 4/10 Poor #### Sadaf 20 Oct 2024 Liked: Cleanliness Disliked: Amenities, property conditions & facilities, communication We did not receive any check in instructions from Toh House. When we arrived at 930pm, we called the # to ask how to get in and were told they had messaged through the Expedia app. We received no messages so asked for an email to which we were told they don't email due to safety. After a lot of trying to get the message through Expedia, we finally got them to send us an email. When we got to the suite, it was unlocked. There is no staff or security of site so we called the Property manager again and let them know. Then we discovered the lock was not working and suite could only be locked from the inside. I told the Prop Manager that we would be out all the next day and I did not feel safe leaving the suite unlocked with all my belongings inside. I was assured they would come and fix the lock at 9am. I had to carry our passports and cash with me all day because the suite door did not lock and the safe was already locked and we could not get into it. There was also NO hot water! we ran the shower for 30 mins and took freezing showers and were told both things would be fixed in the morning. I sent an email and a message on Expedia app to remind them that we would be out and they could go in an fix both issues. When we returned at 11pm, again the suite door was unlocked. No one came to fix the door (Just change the batteries in the lock) or the hot water issue. When I called to question, I was told the manager didn't want to enter the suite while we were out. Horrible service! ##### Sadaf Stayed 2 nights in Oct 2024 ### 8/10 Good #### JUAN PABLO 14 Oct 2024 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication Muy buena estancia, sin problema alguno solo que la comunicación con las personas encargadas muy dificil ##### JUAN PABLO Stayed 7 nights in Oct 2024 ## Expedia's Latest Trends ### Hotels > [Ocean Maya Royale - Adults Only - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Ocean-Maya-Royale-All-Inclusive-Adults-Only.h913424.Hotel-Information) > > [Impression Moxché by Secrets – Adults Only – All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Secrets-Impression-Moxche-Playa-Del-Carmen.h68897680.Hotel-Information) > > [The Reef Coco Beach Resort & Spa- Optional All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-The-Reef-Coco-Beach-Optional-All-Inclusive.h978241.Hotel-Information) > > [Paradisus La Perla - Adults Only - Riviera Maya - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Paradisus-La-Perla-Adults-Only-Riviera-Maya-All-Inclusive.h4308703.Hotel-Information) > > [Playacar Palace All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Playacar-Palace-All-Inclusive.h41060.Hotel-Information) > > [Hotel Riu Tequila - 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