Search Shopping Hotels in Playa del Carmen

"Everything was amazing food very good had a amazing time at the hotel "

"Nice stay but the food was 7/10. Only stayed here to enjoy Xcaret Park but I’ve had better experiences in other resorts"

"Secrets Maroma Beach Resort truly exceeded all my expectations and provided an absolutely perfect vacation experience! From the moment we arrived, we were greeted with warmth and exceptional service. The entire staff, including housekeeping, restaurant personnel, and bar tenders, were incredibly friendly, helpful, and always willing to go the extra mile to ensure our comfort and enjoyment. One standout member of the staff was my personal concierge, Angel Lopez, who consistently went above and beyond. He was super quick to respond to any requests, always incredibly helpful, attentive to our needs, and remarkably accommodating, making our stay even more seamless and memorable. Beyond the outstanding service, the food at the resort was simply the best I've ever had at any resort, with diverse and delicious options to suit every palate. I wholeheartedly recommend Secrets Maroma Beach Resort and am already looking forward to my return visit!"

"We stayed at this property about six years ago and it was lovely. It has declined since that time. The service at the buffet is extremely poor. Good luck getting a refill on some water or coffee. The buffet food is average. While the hotel advertises that it has four restaurants, during our stay, only two were open each night. One of them was terrible and the others were average. The service in the restaurant is better than the service in the buffet. The bartenders at the pole bar in the quiet pool were excellent and did a great job and the drinks were delicious. The overall maintenance of the property is very poor. There are many broken loungers at the pool, and they do not clean the chairs and tables each night after the pool closes. Further, there are several areas where there should be reflecting pools, but they are empty, so instead of beautiful surroundings, it looks terrible with plumbing exposed. Also when we were visiting (early May) the beach is unusable due to seaweed in both the water and the beach, which also results in a terrible smell. "

"Food was not good. Asian restaurant was the best but other food was barely edible or had flavor."

"I like that it was family friendly and not too rowdy. Every person that worked there took their job seriously and was so very nice. The guest services took the time to get to know you and create an experience just for you. I will most definitely be back"

"This property is one of our favorites. Very clean and the staff in incredible. Good food choices and probably one of the best resort buffets we’ve had."

"We had the best experience. Definitely coming back again!"

"We love vacationing on the Yucatan Peninsula over the last 15 years. We have stayed at several different resorts, condos, and even an ocean-front villa, but the Princess resort is by far our favorite. We've stayed at the Princess once or twice a year over the last 5 years, and brought family members to enjoy to resort with us. The resort has been doing some needed renovations over the last year and the updated rooms are beautiful. Our only disappointment with the new rooms is they removed the Jacuzzi tubs, which was one of our favorite perks, and replaced them with a nice looking but small bathtub. They also remodeled the restaurants and improved the dining options and experiences. They have several chefs available to cook to order food at the evening buffet. And the staff is always very helpful. We want to thank Francisco, Roberto, Lorenzo, Beatriz, and Angel for making all of our meals a wonderful experience, and also our favorite tram driver Bernie for his excellent service. The only other thing that could have made our vacation better was the beach conditions. The sargassum was really bad, and was piled up in big stinky mounds, so we didn't spend anytime at the beach. I don't know if it's possible for the resort to do something to improve that, but we spent our time enjoying the pools instead. We really enjoyed our stay and we will be back to the Princess!"