2/10 Terrible
Catalin
Travelled with family
17 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros:
- staff are friendly and helpful
- good location
- good swimming pool area, although only half is in the sun
Cons:
- I've had large cockroaches in my room
- bathrooms are awful, very old and full of mold
- staff lost a towel when cleaning and asked me to pay a very high price (300MXN) to replace it. I suspect they did on purpose to make more money
- aircon has a relatively bad smell when it works
- warm water takes very long to pour
- wi-fi can drop sometimes
- mattress is old and bends in the middle
- the windows are not double glazed which means noises from the street and night clubs are not blocked and it's hard to sleep
- lighting in the room is pretty bad, the lights are strangely positioned
- there are no fire alarms in the rooms and common area, thus increasing health & safety risks
- the rooms are very dated and old fashioned, are in bad need of a modern upgrade to give it a premium feel
- overall, I think it's too expensive for the quality of service and quality of rooms provided