expedia
VIP Access

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal

Star Rating
4.5 out of 5
Photo gallery

Reviews

4.6 / 5Wonderful
5,016 reviews

Amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Free parking

Map

What's nearby

  • Popular Location
    Mamitas Beach Club
    4 min walk
  • Popular Location
    Playa del Carmen Main Beach
    5 min walk
  • Popular Location
    Nuestra Senora del Carmen Catholic Church
    8 min walk
  • Airport
    Cancun, Quintana Roo (CUN-Cancun Intl.)
    50 min drive

Book online or call:

020 3564 4853

Your dates need to occur after 2019-11-22. Try updating your dates to see prices for your trip.

    About this area

    Playa del Carmen

    Located in Playa del Carmen, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal is in the city centre and on the beach. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Our guests love the resort's central location.

    Visit our Playa del Carmen travel guide

    What's nearby

    • Popular Location
      Mamitas Beach Club - 4 min walk
    • Popular Location
      Playa del Carmen Main Beach - 5 min walk
    • Popular Location
      Nuestra Senora del Carmen Catholic Church - 8 min walk
    • Popular Location
      Central Square - 12 min walk
    • Popular Location
      Yucatek Divers - 15 min walk

    Getting around

    • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

    About this property

    Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal

    Elegant adults-only property on the beach
    Catch some rays at the beach or spend the day relaxing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 513 rooms offer thoughtful touches such as free minibar items and pillow menus, as well as comforts such as pillowtop beds and premium bedding. Complimentary wireless Internet access and balconies are standard, as are LED TVs with satellite channels.
    Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal offers 513 forms of air-conditioned accommodation with free minibar items and laptop-compatible safes. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries.
    This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.
    Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.
    Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal, you can cool off in one of the 3 the outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.
    Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Dining is available at one of the resort's 8 restaurants, and guests can grab a coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 5 bars/lounges and A swim-up bar. A computer station is located on-site and wireless Internet access is complimentary. This all-inclusive resort also offers an outdoor tennis court, a hot tub and a steam room. On-site self-parking and valet parking are complimentary.
    Hilton Playa del Carmen, an All-Inclusive Adult Only Resort- Formerly The Royal is a smoke-free property.
    3 the outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.
    The recreational activities listed below are available either on-site or nearby; fees may apply.
    SPAzul has massage/treatment rooms. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including hydrotherapy.

    All-inclusive details

    This resort is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
    Gratuities and taxes
    Gratuities and taxes are included.
    Food and beverages
    All buffet and à la carte meals, snacks and beverages included
    24-hour room service
    In-room minibar (all beverages included)
    Meals and beverages at companion properties
    Water activities
    Snorkelling
    Surfing/boogie boarding
    Land activities
    Fitness facilities
    Tennis
    Volleyball
    Entertainment
    On-site entertainment and activities
    On-site live performances

    Awards and affiliations

    Green/Sustainable Property
    This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

    Renovations and closures

    This property is undergoing renovations from 01 February 2019 until 13 December 2019 (completion date subject to change). During renovations, the resort will make every effort to minimise noise and disturbance.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and public transport

    • Free self parking
    • Free valet parking

    Food and drink

    • Free buffet breakfast available daily 8:00 AM–10:30 AM
    • All buffet and à la carte meals, snacks and beverages included
    • 8 restaurants and 1 coffee shop/cafe
    • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
    • Free daily reception
    • 24-hour room service

    Things to do

    • 3 outdoor pools
    • Aerobics classes
    • Billiards/pool table
    • Fitness centre
    • Full-service spa
    • Outdoor tennis court
    • Pilates classes
    • Sauna
    • Shopping
    • Snorkelling
    • Hot tub
    • Steam room
    • Surfing/boogie boarding
    • Volleyball

    Family friendly

    • 3 outdoor pools
    • Dry-cleaning service
    • Free rollaway/extra beds
    • Laundry facilities

    Conveniences

    • ATM/banking services
    • Ballroom
    • Banquet hall
    • Lift
    • Free newspapers in reception
    • Gift shop/newsstand

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry-cleaning service
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter
    • Tour/ticket assistance
    • Turndown service
    • Wedding services

    Languages spoken

    • English
    • Spanish

    Business services

    • Business centre
    • Computer station
    • Meeting rooms
    • Conference space (6781 square feet)

    Outdoors

    • Beach loungers
    • Beachfront location
    • Free beach cabanas
    • Free pool cabanas
    • Garden
    • Pool sunloungers
    • Terrace

    Spa

    • Body scrubs
    • Body treatments
    • Body wraps
    • Facials
    • Hydrotherapy
    • Manicures and pedicures
    • Massage - on the beach
    • Massage/treatment rooms
    • Sauna

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking

    More

    • Beach towels
    • Designated smoking areas
    • TV in reception

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Ceiling fan
    • Free rollaway beds
    • Pillow menu
    • Pillow-top mattress
    • Premium bedding

    Bathroom

    • Bathrobes
    • Free toiletries
    • Hairdryer
    • Separate bathtub and shower

    Entertainment

    • 42-inch LED TV
    • satellite channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water
    • Free minibar

    Outdoor space

    • Balcony

    More

    • Desk
    • In-room massage
    • Iron/ironing board
    • Laptop-compatible safe
    • Phone
    • Slippers
    • Turndown service

    Nearby things to do

    Activities

    • Bike hire
    • Golf
    • Scuba diving
    • Theme parks
    • Waterskiing
    • Windsurfing
    4.6

    Wonderful

    5 - Excellent
    3,655
    4 - Good
    933
    3 - Okay
    241
    2 - Mediocre
    126
    1 - Poor
    61
    4.8
    Cleanliness
    4.7
    Service and Staff
    4.3
    Amenities
    4.6
    Property condition

    3/5

    • Liked: Staff & service, amenities
    • Disliked: Property conditions & facilities

    Stayed 7 nights in Oct 2019

    3/5

    • Liked: Staff & service
    • Disliked: Amenities, property conditions & facilities

    Stayed 7 nights in Nov 2019

    2/5

    • Liked: Cleanliness, staff & service
    • Disliked: Property conditions & facilities

    It takes a lot of energy for me to leave a negative review as I prefer to give a business a fair chance, but I’m disappointed to say that this Hilton property, albeit, having some positives (the staff is friendly and helpful, our room is beautiful - yes, we are still here) comes with some HUGE NEGATIVES. As some have pointed out, the resort is going through a major renovation which creates noise all day long, on top of that we were situated on the side of the property nearest to the nightclubs and bars which had bands playing loudly until 4 in the morning. My wife and me, came to this hotel to celebrate our anniversary and since we work hard in our daily lives to make sure we can pay for a nice relaxing stay; it’s super disappointing that after looking forward to our relaxing stay, we are about to go home restless and bummed out by the experience. I don’t recommend staying here at their current state.

    Stayed 5 nights in Nov 2019

    4/5 Good

    • Liked: Cleanliness, staff & service
    • Disliked: Property conditions & facilities

    They failed to tell about the renovations that caused closing of restaurants and a maze of going from one area to another. Also they have like 200 sun beds that were practically all empty due to the 40$ a day charge to utilize them that was ridiculous. With all the constructions going on giving a little on these would have been nice. Also why this 4.6 hotel gives packets of ketchup, mayo that one has to open with your teeth was tacky!! I will say Great food and service by the staff Everyone was friendly and kind and so helpful. Communication could be a little difficult with certain employees like maids and waiters but still sweet people. Hated the pressure Breakfast Sales pitch. Great location in Playa de Carmen. Always felt safe.

    Stayed 7 nights in Nov 2019

    3/5

      This traveller didn’t leave comments with their review
      Stayed 4 nights in Nov 2019

      Tell us how we can improve our site