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On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
12 outdoor pools, pool umbrellas, pool loungers

Guest reviews

4.0/5 Very good
1,787 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitiser provided

Map

Explore the area

Popular LocationEl Camaleon Mayakoba Golf Course10 min drive
Popular LocationGrand Coral Golf Riviera Maya10 min drive
Popular LocationPunta Esmeralda Beach18 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)43 min drive

Choose dates to view prices

  • Deluxe Room, Garden View

    4.1/5 guest room rating

    Room amenities

    • 597 sq ft
    • Sleeps 4
    • 2 Double Beds and 1 Queen Sofa Bed
    More detailsDeluxe Room, Garden View
  • Deluxe Room, Pool Access (with Jacuzzi, Pool View)

    3.9/5 guest room rating

    Room amenities

    • 597 sq ft
    • Sleeps 3
    • 2 Double Beds and 1 Queen Sofa Bed OR 1 King Bed and 1 Queen Sofa Bed
    More detailsDeluxe Room, Pool Access (with Jacuzzi, Pool View)
  • Suite (with 2 Jacuzzies)

    3.7/5 guest room rating

    Room amenities

    • 640 sq ft
    • Sleeps 4
    • 2 Double Beds and 1 Queen Sofa Bed OR 1 King Bed and 1 Queen Sofa Bed
    More detailsSuite (with 2 Jacuzzies)
  • Suite With Jacuzzi and Outdoor Shower

    4.6/5 guest room rating

    Room amenities

    • 700 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsSuite With Jacuzzi and Outdoor Shower
  • Room

    4.4/5 guest room rating

    Room amenities

    • 640 sq ft
    • Sleeps 5
    • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Queen Sofa Bed
    More detailsRoom
  • Family Room

    4.1/5 guest room rating

    Room amenities

    • 635 sq ft
    • Sleeps 5
    • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Queen Sofa Bed
    More detailsFamily Room

About this area

Playa del Carmen

Located in Playa del Carmen, Grand Riviera Princess All Suites Resort & Spa All Inclusive is in the entertainment district and on the beach. Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Punta Esmeralda Beach and Mamitas Beach Club. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Take the opportunity to explore the area for water adventures such as scuba diving.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • 28 de Julio Square - 8 min drive
  • El Camaleon Mayakoba Golf Course - 10 min drive
  • Grand Coral Golf Riviera Maya - 10 min drive
  • Playa 88 - 17 min drive
  • Punta Esmeralda Beach - 18 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 43 min drive

Restaurants

  • Buffet Verde — 1 min walk
  • La Hacienda — 1 min walk

About this property

Grand Riviera Princess All Suites Resort & Spa All Inclusive

Upscale property on the beach, with 12 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Grand Riviera Princess All Suites Resort & Spa All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 9 restaurants. All 674 rooms boast outdoor private hot tubs, and offer free WiFi and balconies. Separate sitting areas and room service are standard, as are plasma TVs with satellite channels.
Grand Riviera Princess All Suites Resort & Spa All Inclusive offers 674 forms of accommodation with outdoor private hot tubs and a safe. Rooms open to balconies. This accommodation offers separate sitting areas. 30-inch Plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

6 outdoor tennis courts and a water park (surcharge) are featured at the property. 12 the outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa Princess has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Access to on-site clubs
On-site live performances

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–11:30 AM
  • All buffet and à la carte meals, snacks and beverages included
  • 9 restaurants and 1 coffee shop/cafe
  • 9 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Canoeing
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Motor-boating
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Water park access (surcharge)

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free children's club
  • Free rollaway/extra beds
  • Free supervised childcare/activities
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Russian
  • Spanish

Business services

  • Business centre
  • Meeting rooms
  • Conference space (5425 square feet)

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Ceiling fan
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hairdryer

Entertainment

  • 30-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Private outdoor hot tub
  • Safe
  • Separate sitting area
  • Turndown service

Policies

Check-in

Check-in between 3 PM and 10:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 17 April 2020 to 14 September 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out fee: USD 32 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Safety features at this property include a smoke detector, a security system and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Individually wrapped food options are available for breakfast, lunch and dinner
Each guestroom is kept vacant for a minimum of 24 hours between bookings

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu
Grand Riviera Princess All Suites Resort Spa All Inclusive

Frequently asked questions

Can I cancel my reservation for free at Grand Riviera Princess All Suites Resort & Spa All Inclusive and receive a full refund?
Yes, Grand Riviera Princess All Suites Resort & Spa All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Grand Riviera Princess All Suites Resort & Spa All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has 12 outdoor pools and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
This property doesn't offer parking.
What time is check-in at this property?
Check-in is from 3 PM to 10:00 PM.
What time is check-out at this property?
Checkout is at noon. Late checkout is available for USD 32 (subject to availability).
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include football, tennis, volleyball and more.
Where is Grand Riviera Princess All Suites Resort & Spa All Inclusive located?
Located in Playa del Carmen, this beachfront resort is in the entertainment district and within 3 mi (5 km) of Grand Coral Golf Riviera Maya, El Camaleon Mayakoba Golf Course and Punta Esmeralda Beach. Mamitas Beach Club and Playa del Carmen Main Beach are also within 6 miles (10 km).

Guest reviews

Overall score and ratings for Grand Riviera Princess All Suites Resort & Spa All Inclusive

4.0
Very good
5 - Excellent
804
4 - Good
536
3 - Okay
239
2 - Mediocre
108
1 - Poor
100
4.4
Cleanliness
4.2
Service and Staff
4.1
Amenities
4.2
Property condition

2/5

  • Disliked: Staff & service

Stayed 5 nights in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Our 3rd time there and it always exceeds our expectations

Stayed 6 nights in Mar 2020

2/5

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Mar 2020

3/5

  • Liked: Cleanliness

Overall it is an older resort that could use an upgrade. Overall it was nice and relaxing. Although, people at the reception where not very friendly and helpful. At the restaurants and housekeeping where very friendly and helpful. The selection of food could diverse.

Stayed 6 nights in Mar 2020

4/5 Good

  • Liked: Staff & service, property conditions & facilities

Stayed 5 nights in Mar 2020