Good try, but will go else where in the future
It was a good hotel, but there were things that were discouraging. We will be trying a different resort in the future. The beach are they had was awful. The beach out in the water was rocky, no sand at all and the water was muddy and dirty. But you are able to walk to other resorts and enjoy their nice sandy, clear beaches. The food wasn't super great, but it was an average buffet. Most everyone in our family ended up getting some sort of stomach issue from eating the food. The facilities were fine, but everything is incredibly spread out, so there is a lot of walking. The beds were really uncomfortable, and one family member of ours had blood on their window shades and had to use their room card to enable the air conditioning to run. Most of their eating facilities don't have air conditioning, which wasn't a big deal, but in the evening after being in the sun all day, the facilities can get extremely stuffy and hot. It is also far from downtown Playa del Carmen and Cancun, so if you wanted to go anywhere, the taxi shuttles or excursions were more expensive from being further away from everything.
The nice thing was the size of the pool, which compensated for the bad beach. Good stay for the cheap prices we paid, but would have rather spent a little more money on a nicer facility with better amendeties.
Comment from Hotel Management
04-Sep-2017 by Hotel Manager, Hotel Management
Thank you very much for your feedback,
Hope to see you soon,