Ratings based on 996 verified reviews

3.4 out of 5
63% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller

Posted 25 Mar 2020
Seeing the various wildlife on the property that is about it.
Comment from Hotel Management
31 Mar 2020 by Director General, Hotel Management
Thank you very much for your visit, Hope to host you again in the future, Sincerely,
4 out of 5
by a verified traveller

Posted 19 Mar 2020
Comment from Hotel Management
19 Mar 2020 by Gerente General, Hotel Management
Muchas gracias por su visita, Los esperamos muy pronto en esta su casa, Atentamente,
1 out of 5
by a verified traveller

Posted 10 Mar 2020 on CheapTickets
Comment from Hotel Management
12 Mar 2020 by Director General, Hotel Management
Gracias por su visita
4 out of 5
by a verified traveller

Posted 8 Mar 2020
Everything was fantastic except the beach. For that reason unfortunately I wouldn't come back.
Comment from Hotel Management
9 Mar 2020 by General Manager, Hotel Management
Thank you for your visit, We are proactively working on long-term, environmentally friendly solutions with other neighboring resorts to ensure we provide all of our guests with the best quality beaches. Sincerely,
3 out of 5
by a verified traveller

Posted 7 Mar 2020
Pros: the Pool is big and clean. Food is tasty. La alberca está grande y limpia. La comida es buena. Cons: los cuartos están lejos de la alberca y restaurantes. Nuestro cuarto encontramos 2 cucarachas. Según es todo incluido pero si quieres pedir más bebidas oh alimentos al cuarto es un cargo extra. La gente de despierta alas 6AM para apartar camastros (que ni usan). Unos trabajadores te dicen fosa información. Me gusto ver que la comida del buffet no se desperdicia y los empleados pueden comer. Lo malo es que según cierra el buffet alas 11AM y alas 5PM pero media hora antes ya están recogiendo comida y los empleados empiezan a a servirse comida y no te dan chanza de servirse comida. Oh si quieres pedir algo más ellos ya dejan de atender antes de cerrar el buffet. Las bebidas son pésimas. De tantos pedidos no las preparan bien y ni lavan bien los vasos. No recomiendo este lugar. Cons: rooms are far away from pool and restaurant. We found 2 roaches in our room. You pay all inclusive and they want to charge you if you ask for drink refills or food in your room. By 6am all the chairs around the Pool are reserved with towels but you never see them being used. I liked to see that food is not wasted and they allow employees to eat from the buffetS however they say the hours end at 11AM and 5PM but every day 30-40 minutes before you seen food being put away and all the restaurant staff is serving their plates getting in your way and you stuck with nothing.
Comment from Hotel Management
9 Mar 2020 by General Manager, Hotel Management
Muchas gracias por su visita y por compartir su experiencia. We regret that your experience with us was not at the level of their expectations, we will share your comments with our executive team to improve our service and our resort. Sincerely,
2 out of 5
by a verified traveller

Posted 2 Mar 2020
The food was very disappointed they need to have better cooks also better entertainment
Comment from Hotel Management
4 Mar 2020 by General Manager, Hotel Management
Dear Friends, Thank you very much for your visit and for sharing your feedback, See you soon, Sincerely,
3 out of 5
by a verified traveller

Posted 24 Feb 2020
The rooms were outdated and not everything was functioning. The ceiling fan could only be adjusted with a screwdriver. Had maintenance come look at the air conditioning twice, to no avail. It only worked sporadically and leaked oil onto the floor which was very slippery! Another couple in our party had a nonfunctional air conditioner too. Our tv only got 4 sports channels while others had a wide variety of channels. The beach is in the process of being reclaimed because of hurricane damage and it is more like being on a beach at a lake than on the ocean.
Comment from Hotel Management
24 Feb 2020 by General Manager, Hotel Management
Dear friends, On behalf of all the staff of BlueBay Grand Esmeralda I wish to thank you for your preference. We regret that your experience with us was not at the level of their expectations, We are at your service anytime and thank you again for your comments, Best regards!!
4 out of 5
by a verified traveller

Posted 24 Feb 2020 on Travelocity
I stayed a weekend at this resort and had a wonderful time. The room was clean and neat, AC worked perfect the room was nice and cool. The staff was all very pleasant. The beach was nice and the pool was on the colder side. The resort is big and they have golf carts to drive you from one point to another if walking is an issue. I would definitely stay here again.
Comment from Hotel Management
24 Feb 2020 by General Manager, Hotel Management
Dear Friends, Thank you very much for your kind comments and for recommending us. See you soon, Sincerely,
4 out of 5
by a verified traveller

Posted 23 Feb 2020
The strength point of the BB Grand Esmeralda is the personnel, friendly, ready to assist you and accommodate your needs always. The services offered is a lot and all were well managed. The only things that we not enjoy was the beaches, the sea in this area wasn't clean due to sediments.
Comment from Hotel Management
24 Feb 2020 by Director General, Hotel Management
Dear Friends, Thank you for your visit and your great comments, See you soon, Sincerely,
1 out of 5
by a verified traveller

Posted 22 Feb 2020
Comment from Hotel Management
24 Feb 2020 by Gerente General, Hotel Management
Gracias por su visita, Sentimos mucho no haber podido cumplir con sus expectativas, Esperamos tener el gusto de volver en atenderlos en el futuro. Atentamente,