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Private beach, white sand, free beach shuttle, sun-loungers
Private beach, white sand, free beach shuttle, sun-loungers
Private beach, white sand, free beach shuttle, sun-loungers
2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Guest reviews

4.5/5 Wonderful
41 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Pet Friendly
All-inclusive
Air conditioning

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationEl Camaleon Mayakoba Golf Course6 min walk
Popular LocationGrand Coral Golf Riviera Maya3 min drive
Popular LocationTres Rios Ecopark8 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)37 min drive

Choose dates to view prices

  • Andaz King

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsAndaz King
  • Andaz Double Bed

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsAndaz Double Bed
  • Lagoon View King

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Lagoon view
    • Sleeps 3
    • 1 King Bed
    More detailsLagoon View King
  • Lagoon View Double

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Lagoon view
    • Sleeps 4
    • 2 Double Beds
    More detailsLagoon View Double
  • King Beach Area

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsKing Beach Area
  • Double Beach Area

    3.8/5 guest room rating

    Room amenities

    • 463 sq ft
    • Sleeps 4
    • 2 Double Beds
    More detailsDouble Beach Area
  • Beach Front King

    Room amenities

    • 538 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsBeach Front King
  • Beach Front Double

    5/5 guest room rating

    Room amenities

    • 538 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsBeach Front Double
  • Ocean View Studio

    5/5 guest room rating

    Room amenities

    • 710 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsOcean View Studio
  • Beach Front Studio

    5/5 guest room rating

    Room amenities

    • 710 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsBeach Front Studio
  • Andaz Suite

    5/5 guest room rating

    Room amenities

    • 1076 sq ft
    • Lagoon view
    • Sleeps 3
    • 1 King Bed
    More detailsAndaz Suite
  • Lagoon View Suite

    Room amenities

    • 1076 sq ft
    • Lagoon view
    • Sleeps 4
    • 1 King Bed
    More detailsLagoon View Suite
  • Beach Area Suite

    Room amenities

    • 1076 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsBeach Area Suite
  • Ocean View Suite

    Room amenities

    • 1076 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsOcean View Suite
  • Beach Front Suite

    Room amenities

    • 1076 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More detailsBeach Front Suite
  • Bi-level Suite

    Room amenities

    • 1873 sq ft
    • Sleeps 4
    • 1 King Bed
    More detailsBi-level Suite

About this area

Playa del Carmen

Located in Playa del Carmen, Andaz Mayakoba a Concept By Hyatt - All Inclusive is next to a golf course and on a private beach. While the natural beauty of Mamitas Beach Club and Maroma Beach can be enjoyed by anyone, those looking for an activity can explore El Camaleon Mayakoba Golf Course. Travelling with kids? Don't miss Xcaret Eco Theme Park. Looking to get your feet wet? Parasailing, sailing and surfing/boogie boarding adventures can be found near the property.
Visit our Playa del Carmen travel guide
View in a map
Popular Location

What's nearby

  • El Camaleon Mayakoba Golf Course - 6 min walk
  • Grand Coral Golf Riviera Maya - 3 min drive
  • Playa 88 - 8 min drive
  • Tres Rios Ecopark - 8 min drive
  • Punta Esmeralda Beach - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 37 min drive

Restaurants

  • Cocina Milagro — 1 min walk
  • Tinta del Pulpo — 1 min walk

About this property

Andaz Mayakoba a Concept By Hyatt - All Inclusive

Upscale property on the beach, with 2 outdoor swimming pools
Spend the day playing on Andaz Mayakoba a Concept By Hyatt - All Inclusive 's private white sand beach then return to dine at one of the resort's 4 restaurants. All 214 rooms offer free WiFi, balconies or patios and flat-screen TVs. Guests will also find minibars, room service (during limited hours) and premium bedding.
Andaz Mayakoba a Concept By Hyatt - All Inclusive offers 214 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes and hairdryers.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

2 the outdoor swimming pools are on site along with a private beach and a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (some restrictions)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Cycling
Fitness facilities

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Limited parking spaces
  • Return airport shuttle (surcharge)
  • Free beach shuttle

Food and drink

  • All buffet and à la carte meals, snacks and beverages included
  • 4 restaurants
  • 1 beach bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre
  • 18 holes of golf
  • 2 outdoor pools
  • Archery
  • Ecotours
  • Free bike hire
  • Kayaking
  • Scuba diving
  • Spa services

Family friendly

  • 2 outdoor pools
  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free supervised childcare/activities
  • In-room childcare (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Free newspapers in reception
  • Front-desk safe
  • No lifts
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • Russian
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Premium bedding

Bathroom

  • Bathrobes
  • Hairdryer
  • Rainfall showerhead
  • Shower

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in between 3:00 PM and midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities will be closed from 08 June 2020 to 31 August 2020 (dates subject to change):
  • Children's club
  • Dining venue
  • Fitness facilities
  • One of the swimming pools
  • Spa

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 100, per pet, per stay, plus a deposit of MXN 100 per stay
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet deposit: MXN 100 per stay
  • Pet fee: MXN 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: MXN 100 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property
Personal protective equipment, including masks, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser
Contactless check-out is available
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service
Each guestroom is kept vacant for a minimum of 24 hours between bookings

We should mention

Guests must transfer to the property via Shuttle and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Andaz Mayakoba a Concept By Hyatt All Inclusive Package

Frequently asked questions

Can I cancel my reservation for free at Andaz Mayakoba a Concept By Hyatt - All Inclusive and receive a full refund?
Yes, Andaz Mayakoba a Concept By Hyatt - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Andaz Mayakoba a Concept By Hyatt - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Andaz Mayakoba a Concept By Hyatt - All Inclusive ?
As of 5 Aug 2020, prices found for a 1-night stay for 2 adults at Andaz Mayakoba a Concept By Hyatt - All Inclusive on 6 Aug 2020 start from £389, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has 2 outdoor pools.
Is Andaz Mayakoba a Concept By Hyatt - All Inclusive pet-friendly?
Yes, pets are allowed at this property. There's a deposit of MXN 100 per stay and a fee of MXN 100 per pet, per stay.
How much is parking at Andaz Mayakoba a Concept By Hyatt - All Inclusive ?
Self-parking is free at this property.
What time is check-in at Andaz Mayakoba a Concept By Hyatt - All Inclusive ?
Check-in is from 3:00 PM to midnight. Early check-in is available for a fee of MXN 100 (subject to availability). Late check-in is available during limited hours.
What time is check-out at Andaz Mayakoba a Concept By Hyatt - All Inclusive ?
Checkout is at noon.
Does Andaz Mayakoba a Concept By Hyatt - All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and drinks are included, and activities include cycling.
Where is this property located?
Located in Playa del Carmen, this beachfront resort is next to a golf course, 0.3 mi (0.5 km) from El Camaleon Mayakoba Golf Course, and within 6 mi (10 km) of Guadalupe Church and Quinta Avenida. Mamitas Beach Club and Maroma Beach are also within 6 mi (10 km).

Guest reviews

Overall score and ratings for Andaz Mayakoba a Concept By Hyatt - All Inclusive

4.5
Wonderful
5 - Excellent
30
4 - Good
5
3 - Okay
3
2 - Mediocre
2
1 - Poor
1
4.7
Cleanliness
4.6
Service and Staff
4.3
Amenities
4.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location and amenities are great, very friendly and professional personnel, fantastic atmosphere and outstanding food and service.

Stayed 9 nights in Jun 2020

2/5

  • Liked: Cleanliness

All inclusive should mean ALL inclusive, not a portion of the menu is included with up charges on all the good items. Breakfast did not start until 8 and took at least an hour so it was not an option if you had early morning activities. Service was friendly but very slow.

Stayed 3 nights in Jun 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice resort with several good restaurants. We especially loved breakfast and all the stuff at breakfast that were super attentive to us and our baby boy. The resort is large and you need golf cart or a bike (no children seats) to move around. Kids club for kids over 4yo. Would love to see more kids activities or stuff for kids. Grounds are very well maintained. Rooms are clean well equipped.

Stayed 3 nights in Apr 2019

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 5 nights in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Really everythjng is perfect, the service at the Hotel all good

    Stayed 4 nights in Dec 2019