Sauna, steam room, Turkish bath/hammam, body treatments
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Reviews of Grupotel Playa de Palma Suites & Spa

4 out of 5
Grupotel Playa de Palma Suites & Spa
C/ Ramal Ca na Gabriela, 4, Palma de Mallorca, Palma de Mallorca, Mallorca

Reviews

9.2

Wonderful

Rating 10 - Excellent. 189 out of 291 reviews" "
Rating 8 - Good. 84 out of 291 reviews" "
Rating 6 - Okay. 12 out of 291 reviews" "
Rating 4 - Poor. 3 out of 291 reviews" "
Rating 2 - Terrible. 3 out of 291 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Lovely staff and great facilities. Main hotel and communal areas are great, but some rooms could do with a small amount of maintenance, some missing grout around tiles on the terrace and a loose tap in the bathroom. Otherwise first class.
Stayed 7 nights in Mar 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful. Very nice staff and the Turkish baths were insanely relaxing and enjoyable. Palma is a short drive and there is a grocery store on the corner making it convenient if you forgot to pack anything. We loved our stay here and would absolutely come back.
Stayed 3 nights in Jan 2024

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Stayed here for one night as I thought it was quite close to the airport after being at a wedding near Soller. Wish we had been staying longer the hotel was so good! Great pool and the spa looked amazing. Dinner at night excellent as was breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Mulyadi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel! Top class standard hotel. Friendly staff, cleanliness, strong WiFi connection, free parking. Meals are abundantly and top notch on Breakfast and also dinner. I am staying at Junior Suite room which is an incredible massive, room & décor.. Large swimming pool with beautiful sky pool, bar and restaurant. Spa is absolutely a magic. I can't thank you enough.. Highly recommended. Muly London
Stayed 3 nights in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2023

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2023

10/10 Excellent

Klaudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Hayden Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel very luxurious. Great location very close to the beach and great transport links. Great spa and pool and spacious room. Would recommend
Stayed 4 nights in Aug 2023

10/10 Excellent

Jeong Hun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This accommodation was very clean and safe place. Only one staff(reception) was a bit rude, because she didn't try to help us. But all staff (except this staff) was very very kind to the reception, bar and restaurant. Highly recommend this place!!!
Stayed 5 nights in Jul 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Breakfast is amazing. Excellent value for money
Stayed 5 nights in Jul 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very very nice short stay at this hotel. Extremely satisfied with the experience. A couple of very small areas for improvement. 1. More readily available and clearer information in rooms about facilities and pool opening times. 2. Some staff would immediately presume we were German and greet us in the German language. A Spanish greeting would be more appropriate. Lovely hotel and a special mention for lifeguard Tony who should get an instant pay increase for being the most friendly welcoming and helpful person we came across. What an incredible asset to the hotel he is.

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely , staff were generally friendly & helpful . However it was annoying that tea & coffee in room was not replenished, even upon request and it was hard to get a big bottle of water. The food was generally very good with lots of choice, but the meat and fish tended to be overcooked and veggie options were disappointing. The Spa was lovely with a big indoor pool. This hotel is not really in Palma , it’s really in Arenal , which is party town for 1000s of inebriated German youth. Walking to the beach was very unpleasant due to this and the noise of them very noticeable, especially when dining in the lovely Sky restaurant in the hotel .
Stayed 5 nights in Jun 2023

8/10 Good

Simran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

ANDREA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa Hotel not far away from the beach
Good Hotel, 5 minutes to the beach. Nice views. Indoor and outdoor pools. Good food options
Stayed 11 nights in May 2023

10/10 Excellent

anestis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 4 nights in May 2023

10/10 Excellent

Frederic

Stayed 2 nights in Jan 2023

10/10 Excellent

TOMASZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023

10/10 Excellent

L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay and incredible breakfast

10/10 Excellent

Roda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly amazing at an affordable price
I just chose a hotel on our last day at the island that’s close to the airport but still in Palma. We stayed in Alcudia for a week prior to checking in Grupotel.I was surprised the hotel has a lot more than I expected - free parking, free breakfast (which was delicious with all kinds of choices), amazing spa and wellness center, very clean room and hotel and the staff are all friendly and helpful. I chose the cheapest room but was surprised to find our room had a living room, a small kitchen and all the amenities I need - tea maker, pots and complete with plates and silvers. And what a comfortable bed! Not to mention the big marble bathroom! All at a very affordable price! I just love it! Will definitely come back.
Stayed 1 night in Dec 2022

10/10 Excellent

Anja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing atmosphere
Enjoyed our stay very much. Very well run hotel, clean, relaxed atmosphere, everything is big. Room, bed, balcony, pools. Only niggle would be the hot drinks in the morning, not self service and sometimes took too long to order and being brought to the table. Would definitely recommend and hope to be back soon.
Stayed 3 nights in Sep 2022

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Have stayed before. Hygiene good and food has improved.
Stayed 6 nights in Jul 2022

10/10 Excellent

Pirpa

Stayed 3 nights in Jul 2022

8/10 Good

Jared

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was amazing except for the dinner service at the sky restaurant. The options were not that good, and the waitresses were very rude and seemed impatient and bothered when we asked for help. This was very upsetting considering we payed €90 for two adults and a small child. My advice if staying here is to eat breakfast at the hotel, but avoid paying for the dinner when you can get better food and better service within walking distance.
Stayed 3 nights in May 2022

4/10 Poor

Ronaldo, Harbor City

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The Breakfast was nice good and parking was on the street. We were first put into a room above the SPA and it was about 90 Degrees F. We drop off the bags and turn on the A/C thinking that the room would cool off in a few minutes. Only to find out the A/C was blowing off hot air from the SPA. After complaining and reaching out to a supervisor we were able to get a room relocated to a different building. I would not recommend the rooms above the SPA.
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Spa far from the bedroom
Stayed 1 night in Nov 2021

10/10 Excellent

JOAO HENRIQUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb, relaxing hotel
Superb hotel, very comfortable, spacious room, good shower, excellent service and breakfast. Much better than any other 4-star hotels I stayed in Mallorca (though I only stayed in this one in Palma - where there are more options). Location is good if you have a car (though I didn’t check the local beach, only used it to stay overnight). It’s located relatively close to the airport (8’ by car) and about 15’ to Palma.
Stayed 3 nights in Aug 2021

10/10 Excellent

Mark

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel with great facilities
Great hotel and location. Breakfast was amazing. Service was fantastic, however, room cleaning wasn't great, they didn't change the sheets and they took away the robes and never replaced them! Loads of German tourists though... Room view was facing the road and was a bit dark but they accommodated a late check out
Stayed 4 nights in Aug 2021

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food at breakfast and evening dinner best I have ever had in Spain.would recommend this hotel to anyone visiting Majorca .
Stayed 5 nights in Jul 2021

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

BO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Welcoming and helpful staff, well located and clean hotel. Great relaxation facilities and the food was fab
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was perfect. The spa facilities were second to none and the food was very good.
Stayed 7 nights in Nov 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

jas, Loughborough

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Amazing facilities - it feels brand new - Location not far from the beach - I would definitely stay again -
Stayed 2 nights in Nov 2019

10/10 Excellent

fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
Great resort style hotel with beautiful furnishings. It felt however as if it was a resort that no one left to experience the local area with everyone staying around the pool and bar all day. It was ok for us as we mainly were catching up on things we could not do at our previous location on another part of the island. The restaurant was good and had a variety of offerings, but not inspired. The staff truly made it special though and always had smiles and positive feelings for everyone. I really enjoyed the personalities of the head waiters, truly wonderful people. The bed was very comfortable and the room nicely appointed. The only negative was that it was a balcony above the bar and so smoke from cigarettes would come in frequently. WiFi was good in the rooms and the rest of the property. Decent speed and signal.
Stayed 3 nights in Sep 2019

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with rooftop pool
They could do with tea and coffee in the rooms. Cleaners need to wash glasses used in the room and change shower gel daily. Excellent staff who are really friendly
Stayed 6 nights in Aug 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palma Stay
This is a great hotel. Loved our stay here. Would certainly recommend.
Stayed 4 nights in Aug 2019

10/10 Excellent

Ger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel and spotless clean with very friendly and helpful staff! Great breakfast with something to suit everyone's taste.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pool area lovely, staff friendly. Room was in new part, upgraded our suite on arrival...it was a fab room, very large as was the bathroom. Good breakfast.
Stayed 3 nights in Jul 2019

8/10 Good

Deb, Scotland

Liked: Cleanliness, property conditions & facilities
Lovely hotel in quiet area
Really is a lovely hotel with first class facilities. Food excellent. Unfortunately our room was very dark and shadowed by the neighbouring building work. It got no sun or light all day and was therefore a little gloomy. On a couple of occasions staff could have been more friendly. Spa is great though but beware some people were wandering around in the nude.
Stayed 7 nights in Sep 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel worth a visit
Our stay in Grupotel Playa de Palma suites and spa was amazing. hotel was lovely rooms very clean and breakfast great with lots of choice. The outdoor pool was large with plenty of sun loungers. We made great use of the spa several times a day and all the staff were friendly and extremely helpful. It is only a 10 min walk to the beach and promenade which had a large selection of restaurants and shops. The area was very much geared for German tourists but this did not affect our stay in any way as there was a good selection of restaurants to cater for all tastes. Also only 15 mins from airport and 30 mins bus journey into Palma. Highly recommend this hotel for a relaxing and enjoyable stay.
Stayed 10 nights in Aug 2018

10/10 Excellent

Ian, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm hotel amidst the busy tourist area
We stayed in Grupotel Playa de Palma for 4 nights. We had a great time there. We actually just stayed in the hotel for 2 days - they have everything you need for a time away from everything. Large pool that wasn't too busy, a spa with an indoor pool, etc, "treatments" - we had the full body "Orange" relaxing massage, nice buffet breakfast, and a buffet dinner. The room was spacious enough and we had a balcony overlooking the pool. It's a bit of a walk from the beach - which was full of bars catered for teenagers and young people, but there are some good restaurants around too. It's an easy bus ride to Palma and a €20 taxi ride to the airport. All in all, I enjoyed my stay here - if you want peace an quiet. The hotel bar closes a bit early but drinks are decently priced. The wifi didn't work for me - I had to use my mobile internet the whole time I was there.
Stayed 4 nights in Aug 2018

10/10 Excellent

fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best!
We loved this hotel, quiet comfortable and very efficient and friendly staff. The rooms were a little dated but very clean & comfortable with everything you could wish for. Poolside clean with super efficient staff. Breakfast and evening dinner was faultless even with a surprise glass or two of fizz with b'fast. We hope to return yearly (which is a first for us) as it was so chilled, comfortable & relaxing. Truly loved it!!
Stayed 5 nights in Jul 2018

6/10 Okay

sammie, england

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was amazing, facilities great but the some staff were not that friendly... Hotel was full of Germans except maybe 2 couples. They would just stare at you which is uncomfortable. Wouldn't go back, couldn't relax without being stared at constantly.
Stayed 7 nights in Jul 2018

2/10 Terrible

Richard, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
North facing room overlooking a construction site
Checked into this well appointed spa hotel. They are in the process of doubling the size of the place so my room with a lovely balcony overlooked this construction site. Huge disappointment. Checked out and moved hotels. First impressions are sometimes irreversible. Facilities themselves very good. Bar and restaurant staff friendly and professional
Stayed 5 nights in Jul 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff, setting and location all perfect for a couples break!
Stayed 2 nights in Jun 2018

10/10 Excellent

Douglas, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The quality generally in the hotel is very high, the staff were excellent, they were helpful, friendly and professional at all times. The breakfast is fantastic, although it’s a bit repetitive there is plenty to choose from and all high quality produce.
Stayed 10 nights in Jun 2018

8/10 Good

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to relax . Its not good for the child
Stayed 7 nights in Jun 2018