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Overview of AluaSoul Palma - Adults Only

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Seasonal outdoor pool, pool umbrellas, pool loungers
Seasonal outdoor pool, pool umbrellas, pool loungers
Seasonal outdoor pool, pool umbrellas, pool loungers
Terrace/patio

AluaSoul Palma - Adults Only

4 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    AirportPalma de Mallorca (PMI)7 min drive
    Popular LocationUniversity of the Balearic Islands14 min drive
    Popular LocationPuerto Portals Marina21 min drive
    Popular LocationPalma Nova Beach24 min drive

Choose dates to view prices

About this area

Palma de Mallorca

Located in Palma de Mallorca's Can Pastilla neighbourhood, AluaSoul Palma - Adults Only is near the airport and near the beach. While the natural beauty of Playa de Palma and El Arenal Beach can be enjoyed by anyone, those looking for an activity can explore Port of El Arenal. Check out an event or a game at Visit Mallorca Stadium, and consider making time for Aqualand El Arenal, a top attraction not to be missed. With kayaking, scuba diving and waterskiing nearby, you'll find plenty of adventures in the water.
Popular Location

What's nearby

  • Cala Estancia - 4 min walk
  • Platja d'Or - 8 min walk
  • University of the Balearic Islands - 14 min drive
  • Puerto Portals Marina - 21 min drive
  • Palma Nova Beach - 24 min drive

Getting around

  • Marratxi Pont d Inca Station - 10 min drive
  • Son Fuster Vell Station - 10 min drive
  • Palma de Mallorca (PMI) - 7 min drive

Restaurants

  • Purobeach Palma - 3 min walk
  • Celler Can Santiago - 4 min walk
  • Rías Gallegas - 7 min walk
  • Marisquería Internacional - 7 min walk
  • La Payesita - 7 min walk

About this property

AluaSoul Palma - Adults Only

Adults-only beach hotel
Guests of this beach hotel will appreciate convenient on-site amenities such as a spa tub and a fitness centre. All 127 soundproofed rooms feature free WiFi and minibars. For a bit of entertainment, LED TVs come with satellite channels, and guests will also find pillow menu and hairdryers.
AluaSoul Palma - Adults Only offers 127 forms of accommodation with minibars and a safe. A pillow menu is available. 43-inch LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Palma de Mallorca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, Thai massages, facials and body treatments.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site

Food and drink

  • Buffet breakfast available for a fee daily: EUR 8-15 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar

Things to do

  • Fitness centre
  • Outdoor pool
  • Sauna
  • Spa services
  • Hot tub

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • German
  • Spanish

Business services

  • Conference space (1399 square feet)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Facials
  • Massage - hot stone
  • Massage - Thai

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 43-inch LED TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 2 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 14 September 2020 to 31 March 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 percent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between EUR 8 and EUR 15 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The seasonal pool will be open from May to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Guests under 16 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Alua Soul Palma Playa de Palma
Hotel Marina Luz Playa de Palma
Marina Luz Playa de Palma
Alua Soul Palma Playa de Palma
AluaSoul Palma Hotel Playa de Palma
AluaSoul Palma Playa de Palma
AluaSoul Palma
AluaSoul Palma Adults Only
Aluasoul Palma Palma Mallorca
AluaSoul Palma - Adults Only Hotel
AluaSoul Palma - Adults Only Palma de Mallorca
AluaSoul Palma - Adults Only Hotel Palma de Mallorca

Frequently asked questions

4.2
Very good
Rating 5 - Excellent. 240 out of 574 reviews
5 - Excellent 42%
Rating 4 - Good. 246 out of 574 reviews
4 - Good 43%
Rating 3 - Okay. 68 out of 574 reviews
3 - Okay 12%
Rating 2 - Poor. 16 out of 574 reviews
2 - Poor 3%
Rating 1 - Terrible. 4 out of 574 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Stayed 4 nights in Sep 2019

3/5 Okay

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff are lovely and helpful hotel closing in November for much needed refit hope it gets as many as the old staff back
Stayed 7 nights in Sep 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was incredible. Staff super friendly and helpful! Can Pastilla was a lovely area.
Stayed 2 nights in Sep 2019

5/5 Excellent

Stayed 3 nights in Aug 2019

3/5 Okay

Travelled with partner
Liked: Amenities
Location and food were good. Rooms were outdated, staff occasionally seemed like they hated their jobs and didn’t want to be serving the guests, which was uncomfortable. You had to pay for water with your dinner, which a I found absurd and when I asked for ice for my room they told me to check with the bar and pay one euro. Both ridiculous ways to nickel and dime their guest I thought. My wife and I stayed for two weeks, and were put off by the small things, like the ones listed above and again when we’d requested more instant coffee packets for our room after we’d used the two we were given the first night, we were told we could only have tea. We ended up buying our own at the supermarket.
Stayed 12 nights in Aug 2019