Ratings based on 282 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Well situated and great facilities

Posted 09-Sep-2017
Pros: Location, amenities, food choices
Cons: parking
Location: beaches, promenade walking, close to town quiet for families.
Second time staying at this hotel and we cannot fault it.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Great hotel loved it - 3rd visit

Posted 05-Sep-2017
The children's disco was less engaging than on previous stays, but apart from that brilliant.
Comment from Hotel Management
08-Sep-2017 by Guests Relations, Hotel Management
Dear James. Thank you for your taking the time in commenting us with feedback. We will take these comments and pass them on to our animation team. We always hope that children enjoy the mini discos and the animacion team engage with the children. We shall use this as an incentive and strive to improve. Thank you very much again for your feedback and we hope to see you soon. Kind Regards
5 out of 5
by A verified traveller from Ulverston, Cumbria

Great Hotel.

Posted 04-Sep-2017
Just returned from a weeks holiday in Yaiza, no major complains other than there's no privacy around the pools. The Dorada beach a couple of yards away is much better place to relax.
Comment from Hotel Management
08-Sep-2017 by Guests Relations, Hotel Management
Dear Phill, We would like to thank you for the recent feedback. We understand that during high season there can be more guests staying with us in the hotel. We although apologise if you felt that there was not enough privacy. If that is the case then we normally offer the option in using the other pool facility in block D. We would like to thank you for remarkin that the Dorada beach is positioned in a great location for clients of the hotel, directly opposite and within walking distance. We appreciated your feedback and we hope you return. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveller from NI

Great hotel close to beach

Posted 03-Sep-2017
Second time to Princess Yaiza and not disappointed. Great hotel, lovely suite, excellent staff. Great location, so close to beach. Love this place.
Comment from Hotel Management
08-Sep-2017 by Guests Relations, Hotel Management
Dear Guest, We would like to thank you for booking again your holiday with us and for your wonderful feedback. We are delighted that you enjoyed your stay here with us in the Princesa Yaiza 5*L. We hope to have the opportunity to see you back again here among us and for any information we rest at your entire disposal, you can just contact us calling at +34.928.519.300 or sending us an email to info@princesayaiza.com. Kindest Regards from Lanzarote
5 out of 5
Recommended
for Everyone
by A verified traveller from Staffordshire, UK

Great hotel will be visiting again

Posted 25-Aug-2017
Great location, close to beach and in between Playa Blanca bars and Marina, quiet, calm and relaxed atmosphere. At same time lively music bars nearby. We did not experience any issues with pool beds and managed to get 3 at any time during the day and we were there early August, so it was busy. Hotel staff very friendly and welcoming and nice touch with drinks on arrival. Highly recommend paella at Chringuito. Highly recommend Don Giovanni Italian restaurant at the front of the hotel. We had a suite on the fifth floor overlooking the pool and just above the piano bar, beautiful.
Comment from Hotel Management
26-Aug-2017 by Guests Relations, Hotel Management
Dear Guest, First of all we would like to thank you for spending part of your valuable time for leaving us your feedback. We would also like to thank you for mentioning the location of the hotel which is just in between Playa blanca and Marina Rubicón, offering a lot of services just at a walking distance. Finally thank you very much for remarking the high level of our food either in the Chiringuito or in Don Giovanni. We hope to welcome you back soon and to provide you with another fantastic stay, Kindest Regards from Lanzarote
5 out of 5
Recommended
for Everyone
by A verified traveller from Brighton

Home from Home

Posted 15-Aug-2017
The hotel and facilities are first class - but that is to be expected from a five star hotel. What made our trip so enjoyable were the staff. They all were efficient, attentive and considerate, but what made the difference was the fact that really seemed to enjoy what they were doing and genuinely wanted the guests to have a great time.
Comment from Hotel Management
19-Aug-2017 by Guest Relations Departmetn, Hotel Management
Dear Kevin, First of all we would like to thank you for your possitive feedback. We work hard every day to make our guest have a wonderful stay. We really apreciate your nice comments. Hopefully we can welcome you again soon in our hotel. Kind regards, Elke Puttemans Guest Relations Department Princesa Yaiza Suite Hotel Resort 5*L
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Perfect family holiday

Posted 21-Jul-2017
Very hard to fault princess yaiza, particularly if you have kids in the 3 to 10 ave range (although plenty of teenagers there too). The restaurants are all high quality, reasoanble value. The pools are lovely, the staff friendly etc. But it's really all about the isis activities. The kids clubs are amazing, with different activities every day. It was basically a summer camp. I had to bribe my 6 year old to spend the afternoon with us. And every night there is a mini disco etc. We didn't go to the beach, but it too looked very nice, with imported sand. The Hotel is right on it. Lanzarotti itself hasn't got loads going on, but we found some nice restaurants at the marina, there is some nice scenery to walk in, etc. But the climate is perfect, particularly this time of year (not too hot), and we'll definitely be back.
Comment from Hotel Management
23-Jul-2017 by Princesa Yaiza Suite Hotel Resort *****L , Hotel Management
Dear Guest, On behalf of Guest Relation department and all the staff we would like to thank you for such a positive feedback regarding your last stay here in our Princesa Yaiza Suite Hotel 5*L. We are really glad that you enjoyed your holiday in our company and that your child was entertained all the time with our animation team! Thank you also for mentioning the location of the hotel and the proximity to the downtown, to the beach and to the marina. We hope to welcome you back really soon, Best Regards from sunny Lanzarote Guests Relation Department
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Very nice hotel close to the beach and shops

Posted 15-Jul-2017
Pros: very comfortable sunbeds and decent parasols, and waiter service if wanted.
Location: very good location right by the beach with plenty of places to eat along the promenade, and close to the town.
Had a very enjoyable stay, the staff could not of been more helpful,always on hand if you needed anything and always happy. We were on half board so had a choice of plenty of different restaurants. Very nice spacious room with a separate sink and microwave and tea making facilities.
Comment from Hotel Management
16-Jul-2017 by Princesa Yaiza Suite Hotel Resort *****L , Hotel Management
Dear Guest, First of all we would like to thank you for booking your holiday with us, and to thank you for your opinion regarding your experience. It has been a truly pleasure for us to assist you and to pamper you during your stay! We also would like to show our gratitude for pointing out the strategic location of the hotel and finally all the variety of our services and facilities. We hope to welcome you soon again here among us, Best Regards from Lanzarote, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveller from England

Paradise

Posted 14-Jul-2017
Beautiful hotel near the beach, nice bars and restaurants. Staff polite and friendly and spotlessly clean everywhere. Everything close by hotel you can walk everywhere, loved it mixture of couples, families beautiful hotel.
Comment from Hotel Management
15-Jul-2017 by Princesa Yaiza Suite Hotel Resort *****L , Hotel Management
Dear Guest, Thank you very much for sharing your impressions after your last holidays at the Princesa Yaiza Hotel in Playa Blanca. We are really glad that you enjoyed your holiday and you had a vey good time with us. We would also like to thank you for pointing out the strategic location of the hotel, its open and clean spaces and finally our professional staff. We can't wait to receive you here again at the Princesa Yaiza Hotel, where of course we will welcome you as always with a smile. Best Regards from a sunny Lanzarote, Guest Relations
3 out of 5
by A verified traveller from Herts

yhis is a very big hotel ideal for families with c

Posted 11-Jul-2017
We stayed three nights st this hotel which we found very impersonal. If you went to the pool after 11am there wereno sun beds to be found towels were on empty beds for hours although there was supposed to be a policy to deal with this. We paid for a late checkout but the maid came in before this and in the rush I left an item of clothing behind. When I emailed the hotel they wanted me to pay 45 euros to send it after 4 emails they agreed to send it back to me via normal post.
Comment from Hotel Management
15-Jul-2017 by Princesa Yaiza Suite Hotel Resort *****L , Hotel Management
Dear Guest, Thank you very much for booking your holidays with us in Princesa Yaiza and for spending part of your valuable time in sharing your opinion about your experience. As you pointed out the Hotel has a towel policy which stays it is forbidden to reserve sunbeds, we also try to make our customers follow it, but sometimes it is not completely evident. We always try to make our clients happy and to respect them and to not make them feel uncomfortable. Regarding your forgotten items, we would like to thank you for understanding that a large hotel like ours has a policy regarding left items and for your gratitude when we decided to send the t-shirt on our tab as demonstration that we did understand the situation. We also hope you will receive it soon. Best Regards from Lanzarote, Guest Relations