Ratings based on 107 Verified Reviews

4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Nice hotel.

Posted 23-Aug-2017
Nice hotel friendly staff. Food in hotel not great but overall nice hotel
Comment from Hotel Management
28-Aug-2017 by Lefaki Maria, Hotel Management
Thank you for your kind feedback! We hope to welcome you soon again to our premises. kind regards Lefaki Maria Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

lovely resort

Posted 09-Aug-2017
lovely resort, friendly staff, excellent breakfast buffet, good location, would definitely recommend it. the beach is really nice and the area has bars, restaurants, tavernas, shops, pharmacy and anything else you may need.. very pleasant stay overall.
3 out of 5
by Amir

Ok hotel - for 3 stars!

Posted 18-Jul-2017 on Hotels
to be honest I expected a little more for 5 star rating - genuinely in my eyes this is a 3 to a 3.5 star max. Especially when you have to pay extra for everything - including a safe!! The distance from the airport etc should have been made a little more obvious - its not that easy to get to. In my view, it was expensive for what it was. Please be aware that you even have to pay for the beds on the beach every single day you go. Towels you have also hire out. We paid a 2000 for 7 days and I feel it wasn't worth that much. Also the pool - not enough beds as people take them early. Noise - room 101 - at 8 am every morning - lots and lot of noise from the kitchen below.
Comment from Hotel Management
28-Jul-2017
Dear Amir, First of all, we would like to thank you for choosing our hotel for your summer vacations and for taking your time to post your experience in Porto Platanias. We would like to apologize for all the inconveniences that you mention in your comment. We would like though to inform you the following. Our hotel is located in the heart of Platanias resort which is the most well known resort in the West Crete. Moreover, Crete island is the biggest of Greece and it is reasonable that the distances are not always close. Our hotel has a central location in Platanias and it is only few kilometers away from Hania city center. The airport is around 25 km away. Moreover, the sun beds at the beach have an extra cost for our guests because we rent this area from the municipality of Platanias. The towels for the pool or the beach are provided with a deposit. Also let us mention that our sun beds around our 9 pools are more than 600! We understand though your complaint that some guests disobey our rules that sun beds are not allowed to be reserved but as far as you know we have informative signs all around the pools and our staff remove the towels when noone is present. Last but not least, we wish we knew your inconvenience with the room location during your stay in order to help you and change the room for you. We always remain at your disposal. Kind regards, Angeliki Sgouromalli Guest Relations Mng
4 out of 5
by John

This traveller left a rating score only Posted 11-Jul-2017 on Hotels
3 out of 5
by Scott

Perfect Hotel for Clubbers

Posted 31-May-2017 on Hotels
Checked in at midnight into a nice suite - until the aircon leaked water all over the bed. Front desk moved us into a room on the main road - about 200 meters from a club that rocked until 6:00am. If you are on the exterior of the property plan your day (and night) accordingly - probably won't be getting much sleep.
Comment from Hotel Management
28-Jul-2017
Dear Scott, First of all, we would like to thank you for sharing your kind feedback among other travelers of Expedia.com. Further to it, we would like to mention that we do appreciate your honesty that when a problem occured in the first room we changed the room immediately for your convenience. We would like to apologize though that the new room had quite noisy surroundings for you. We wish that we had the chance to be aware of this inconvenience during your stay and help you as we did the first time. We are looking forward to welcome you back in our premises! Kind regards, Angeliki Sgouromalli Guest Relations Mng
5 out of 5
by caroline from Kidderminster

Posted 31-Aug-2016 on Hotels
Lovely clean hotel and all very friendly staff
5 out of 5
Recommended
for Everyone
by A verified traveller

Exceptional in every way

Posted 20-Aug-2016
Pros: Con Mortgage Comfortable..staff very helpful with suggestions of activities
Location: Archeological sites,museums,folk,Byzantine,churches,monasteries,every faith has sights love the town of Chania, beach Elophanisias, village of Kambos
This was the second time I've stayed at the hotel and I would stay there again! It's location is perfect for everything I'd give it a ten if I could😃
3 out of 5
by Spencer from Alta

Ok place to stay in Platanias

Posted 21-Aug-2015 on Hotels
5 nights in a room at pool level. Very loud. Very Basic rooms. Nice beach access.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 21-Aug-2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from Cyprus

Very nice hotel. Excelent location. Proximity to t

Posted 17-Aug-2015
Pros: Location, Location, cleaness and proximity to a lovely beach.
Cons: Twels should be available in the rooms for the beach. The proceture of depositing security money to get a towel for the beach is very cheap proceture.
Location: Beach and lovely restaurants in the hotel and in the area around.
Very nice hotel, perfect location, beutiful beach clean waters. We enjoyed every minuete of our stay. Very rich and ideally selected breakfast.